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American House Westland Joy Senior Living

39201 Joy Road, Westland, MI 48185
8.0
Review Score
57 reviews

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Anonymous - Loved one of resident/client
5.0
Our families experience

My Aunt has been at American House Joy Road in Westland for 2 1/2 years. In my opinion we could NOT have found a better place for her to live. She loved it there and so did my sisters and I . I am so sad to say that we have had to move her out. She had a fall in early October and broke her hip. She has Dementia and was in rehab for almost a month. She was walking and taking care of herself before the fall. and now is in a Wheelchair. She did not make Great Progress while in rehab. Our overall experience at American House was Great. Everyone that worked there became our friends and were so kind to all of us. They looked out for my Aunt. They were all very sad that she had to move because they loved chatting all the time. The Cleanliness of the building was also Awesome. Always Clean an inviting. It is a Very nice place to live and visit. Friendliness of the staff was also amazing. As I said they all became like friends as well as the residents that live there. We will miss them all. My Aunts Quality of care was also good. She had her medication brought up by the Med team and their were a few issues but talked with them and worked the situation out. My Aunt was stubborn and would not go to the dining room so we paid to have her meals brought up to her room. The food that is prepared there was always VERY GOOD and it was nice you could select something else if you wanted to. Their activities and entertainment that came and played music were also fun to watch and listen to. They have many fun things to do but my Aunt liked being by herself unless my sisters and I would join her. They tried to get her to participate but she was not interested. The Cost and Value was Great also. While looking for a new place with her needing more care it is so much more costly and not as Pleasant as American House. Her Safety is very important to us and as much as we wanted to stay at American House with her needs we knew we had to move her. I would highly recommend The Joy Road Westland American House to anyone looking for a place for their Loved ones to reside. It is Bright Clean and Cheerful... Read more

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About the facility American House Westland Joy Senior Living

Welcome to American House Westland Joy, an independent living community located on a beautifully wooded lot off of Joy road, just minutes from I-275. The community is conveniently situated near dining, shopping, and medical offices, with easy access to Westland, Wayne, Garden City, Livonia, Canton, and Plymouth. American House Westland Joy is also in close proximity to area hospitals, including St. Mary Mercy Livonia, Garden City Hospital, and Botsford Hospital.

Services and Amenities

The dedicated staff of American House Westland Joy is committed to providing high-quality service in an independent living setting. Services include three meals provided each day, as well as housekeeping, laundry, and transportation. Customized plans are created for residents, and are updated as often as needed. American House also offers a la carte medical services, such as medication reminders and assistance with activities of daily living.

American House Westland Joy aims to promote independence and peace of mind through maintenance-free living, engaging activities, and restaurant-style dining. This state-of-the-art approach to senior living allows opportunities to create a personalized touch of home for each resident while providing them with the personal services they need. A dedicated Life Enrichment Director is in charge of planning a wide range of cultural,...

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Senior Living Options Offered

Independent Living
Independent Living
Independent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.
American House Westland Joy Senior Living is a community within American House properties. See all American House communities.

Pricing for American House Westland Joy Senior Living

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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1 Bedroom
Starting at
$XXXX
/mo

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2 Bedrooms
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours at American House Westland Joy Senior Living

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Amenities at American House Westland Joy Senior Living

Health Care Services

Memory Care
High Acuity Care
Medication Management
Non-Ambulatory Care
Staffing & Ancillary Services

Meals & Dining

Low / No Sodium
No Sugar
Vegan
Vegetarian

Room Amenities

Respite or Short Term Stays Offered
Full kitchen
Ground Floor Units
Handicap Accessible
Air Conditioned

Facility Amenities

Dining

Café or Bistro

Transportation & parking

Complimentary Transportation
Resident Parking Available
Uncovered Parking

Pets

Weight limit 16-20lbs
Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Barber Shop
Beauty Salon

Recreational areas

Game Room
Movie or Theater Room
Piano or Organ

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Languages spoken

English

Activities

Devotional Activities On-Site
Visiting Chaplain or Priest
Other Religious Services
Art Classes

Reviews
for American House Westland Joy Senior Living

Write a Review

8.0

Review Score

Review Score

57 reviews

8.0

Out of 10


5 star

37%

4 star

44%

3 star

11%

2 star

8%

1 star

2%

57 reviews

A Place for Mom has scored American House Westland Joy Senior Living with 8 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, American House Westland Joy Senior Living has 57 reviews with an average "overall experience" of 4 out of 5.

How we score communities
Cleanliness

4.3

Friendliness

4.3

Meals & Dining

4.2

Care Services

3.9

Activities

4.2

Staff

4.7

Value for Cost

4.0

1-20 of 57 reviews
Sort by

2.0
Anonymous - Spouse or partner of resident/client
Independent Living
December 9, 2024
Verified Review
American House Review

Some of the staff need to take classes on how to be compassionate when a loved one is dying. Hospice staff were great. Not the facility staff. Sadly, this is not a place I would recommend.

Cleanliness

5

Friendliness

3

Meals & Dining

5

Care Services

2

Activities

No data collected

Staff

5

Value for Cost

2


5.0
Anonymous - Loved one of resident/client
Independent Living
December 2, 2024
Verified Review
Our families experience

My Aunt has been at American House Joy Road in Westland for 2 1/2 years. In my opinion we could NOT have found a better place for her to live. She loved it there and so did my sisters and I . I am so sad to say that we have had to move her out. She had a fall in early October and broke her hip. She has Dementia and was in rehab for almost a month. She was walking and taking care of herself before the fall. and now is in a Wheelchair. She did not make Great Progress while in rehab. Our overall experience at American House was Great. Everyone that worked there became our friends and were so kind to all of us. They looked out for my Aunt. They were all very sad that she had to move because they loved chatting all the time. The Cleanliness of the building was also Awesome. Always Clean an inviting. It is a Very nice place to live and visit. Friendliness of the staff was also amazing. As I said they all became like friends as well as the residents that live there. We will miss them all. My Aunts Quality of care was also good. She had her medication brought up by the Med team and their were a few issues but talked with them and worked the situation out. My Aunt was stubborn and would not go to the dining room so we paid to have her meals brought up to her room. The food that is prepared there was always VERY GOOD and it was nice you could select something else if you wanted to. Their activities and entertainment that came and played music were also fun to watch and listen to. They have many fun things to do but my Aunt liked being by herself unless my sisters and I would join her. They tried to get her to participate but she was not interested. The Cost and Value was Great also. While looking for a new place with her needing more care it is so much more costly and not as Pleasant as American House. Her Safety is very important to us and as much as we wanted to stay at American House with her needs we knew we had to move her. I would highly recommend The Joy Road Westland American House to anyone looking for a place for their Loved ones to reside. It is Bright Clean and Cheerful

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


4.0
Anonymous - Child of resident/client
Independent Living
July 25, 2024
Verified Review
American House Westland Joy Senior Living review

Friendly tenants and staff made a point to have interesting events planned. Mom enjoyed the book club. There were a couple residents with memory issues that probably should have been somewhere else. One was perhaps progressing rapidly as she passed away. I'm not sure the communication with their family - just noticed symptoms as we interacted. ( 2 sweet ladies, one passed away before about the time Mom did, the other had tried to get into Moms room a couple times. Staff seemed responsive to Mom communicating concern. Mom's unit had an electrical problem. Just using stove tripped breaker that could only be accessed by staff and was an issue a couple times. They seemed to try and troubleshoot but we never got a real reason. Temp control in her unit was non-existent. It sometimes got very hot and didn't seem to respond to the thermostat. Medical Team personnel were not always there to escort her to meals. They were friendly enough but some inconsistency in service. They did respond overnight when mom had concerns - we were thankful for that.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

3

Activities

5

Staff

5

Value for Cost

4

Response from American House Westland Joy Senior Living

August 2, 2024

Thank you for the 4-star review of our community! We really appreciate you taking the time to share your feedback and being so open with us.


4.0
Michael - Child of resident/client
Independent Living
May 14, 2024
Verified Review
Review for American House Westland Joy Senior Living

I would recommend they look around before choosing this place.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

4

Staff

4

Value for Cost

4

Response from American House Westland Joy Senior Living

May 17, 2024

Michael, thank you for your feedback. It's always our hope our residents and guests have a pleasant experience with us. When they don't, we want to personally hear about it. Feel free to reach out to our Vice President of Operations, Todd, at tgabel@americanhouse.com to discuss any concerns you may still have. We value your feedback and look forward to hearing from you.


4.0
Stephanie Wilson - Child of resident/client
Independent Living
February 23, 2024
Wonderful staff

The staff is so wonderful. They notice when a community member is not themselves! They are very friendly and so helpful. We are new to the area and they helped me find a dentist for my Dad. Helped get all paperwork in order for a doctor to come to my Dad instead of me having to miss work. They also helped get is cable set up

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

4

Staff

5

Value for Cost

4


1.0
Karen D - Child of resident/client
Independent Living
January 25, 2024
Resident for 10 years

My mother was a resident there for 10 years, and when she passed all they cared about were the keys. She had so many things that went missing, such as jewelry, clothes, and other personal items. Food would even go missing from her apartment,. The Medical Team was not much better. If you called once you would have to call a dozen times and hope someone would answer. My mother would call me to call them because they would not answer the phone when she needed help at times. Worst yet was The Medical Team Hospice care .... run don't walk. It's fine if you have time to micro manage the Medical team and Hospice team. Once I got hospice I thought it would take things off my shoulders, that didn't happen I had to micro manager them as well. They have no back up generator and leave residents in the dark and residents on oxygen will be out of luck. BE AWARE!

Cleanliness

3

Friendliness

3

Meals & Dining

1

Care Services

1

Activities

3

Staff

2

Value for Cost

2


5.0
TA - Loved one of resident/client
Independent Living
January 16, 2024
Verified Review
Review for American House Westland Joy Senior Living

They have been great. I would say that the staff is very welcoming and has continued to be after my family members moved in.This was the main reason we chose the facility. Also, they keep the common areas very clean.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from American House Westland Joy Senior Living

January 18, 2024

TA, we love to hear about experiences like yours! Thank you for your review!


3.0
Pete - Toured community
Independent Living
November 17, 2023
Verified Review
Review for American House Westland Joy Senior Living

1. I didn't like living on the 3rd floor and having a balcony, too narrow for my patio table (and chairs). 2. The food served was nothing to rave about. 3. The two bedroom unit is small, square footage wise. I never moved in or lived there, this all based off my tour experience.

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

1

Activities

No data collected

Staff

5

Value for Cost

3

Response from American House Westland Joy Senior Living

November 20, 2023

Pete, thank you for taking the time to visit our community! We appreciate your feedback.


4.0
Sheryl K - Child of resident/client
Independent Living
December 7, 2022
Verified Review
My mom is happy there!

The staff are extremely nice, including kitchen. They could improve on timing as far as maintenance. We've nana asking for fixes on 2 items since she moved in and they haven't done either of them yet. My mom is happy there!

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

4

Staff

5

Response from American House Westland Joy Senior Living

February 10, 2023

Sheryl, thanks so much for your feedback. We appreciate you being open and honest with us.


5.0
Blanche Caperton - Resident/client
Independent Living
September 23, 2022
I'm home

I couldn't be more happy. I feel very much at home in my two bedroom apartment. At first I didn't know if I would have a place for everything, then I quickly found out I did. The building is kept clean, the food is so good. The staff is awesome, so helpful and friendly. I love my new home.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from American House Westland Joy Senior Living

October 31, 2022

Blanche, thank you for the 5-star review of our community! We are happy to hear about your experience at American House!


5.0
anonymous - Child of resident/client
Independent Living
August 9, 2022
Verified Review
Peace of mind

I appreciate the persistence in finding my mom a place she can call home with excellent care and compassionate people. We are grateful she finally let us move her to a place that is safe for the remainder of her life. Thank you to A Place for Mom for your expert help throughout this process.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from American House Westland Joy Senior Living

August 29, 2022

Thank you for the 5-star review of our community! We really appreciate you taking the time to share your feedback and being so open with us.


5.0
Cheryl - Loved one of resident/client
Independent Living
June 20, 2022
Verified Review
Couldn't Be Happier

The staff have been accommodating. The community will try and get my loved one to partake in the activities. They will also deliver the meals to the resident's rooms for a fee. My loved one really enjoys living in the community. There are straight hallways to prevent some confusion for the residents during travel. There is housekeeping once a week and the staff will change the linens and wash them for the residents. The apartment has a full kitchen with a stove, fridge, and sink.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

4.5

Response from American House Westland Joy Senior Living

June 21, 2022

Cheryl, thank you for your 5-star review of our community! We appreciate your feedback.


4.0
Chris - Child of resident/client
Independent Living
June 9, 2022
Verified Review
Nice Community with Good Staff

This is a nice community. They have great staff. It does take some time for the staff to get things done here; however, the communication is pretty good. The apartments have a kitchenette in them. The community does have a communal washers and dryers available for the residents to use.

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

4

Activities

4

Staff

5

Value for Cost

3.5

Response from American House Westland Joy Senior Living

June 10, 2022

Chris, thanks so much for your feedback. We appreciate you being open and honest with us.


4.0
Anonymous - Child of resident/client
Independent Living
April 11, 2022
Verified Review
My Review

The care staff was very limited during the entire stay of my loved one. We paid for better service than we received. The communication with the manager was limited as well. The elevator was out during my loved one's stay and this prevented the residents from getting out to socialize with other residents. The food was delivered by the staff; however, it arrived cold. They did have activities for the residents on the first floor.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

3

Activities

5

Staff

4

Value for Cost

4

Response from American House Westland Joy Senior Living

April 12, 2022

Thanks so much for your feedback. We appreciate you being open and honest with us.


5.0
Robin - Spouse or partner of resident/client
Independent Living
April 4, 2022
Verified Review
Would Definitely Recommend

It's a great place. The staff and residents are very nice.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

No data collected

Activities

No data collected

Staff

5

Value for Cost

4

Response from American House Westland Joy Senior Living

April 5, 2022

Robin, thank you for your 5-star review of our community! We appreciate your feedback.


5.0
Colleen - Child of resident/client
Independent Living
March 21, 2022
Verified Review
American House Will Bring You Peace of Mind Knowing Your Loved One is With Great People

We've had an excellent experience. I would recommend the community to others for their loved ones. They are extremely friendly here. The residents seemed happy here during our tour. The day my loved one moved in the staff were friendly and they continue to be. There is a new cook and they are providing better food than in the beginning. The food could still be improved upon for the residents. Some of the activities include exercise classes, bingo, arts and crafts, outside entertainers, movies, theme parties, religious activities, and more for the residents to choose from.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from American House Westland Joy Senior Living

March 22, 2022

Colleen, your kind compliments mean the world to our team at American House! It is our pleasure to serve our residents and their families each and every day. Thank you for sharing your experience with us!


5.0
Lianne S - Child of resident/client
Independent Living
March 14, 2022
Verified Review
Smooth Transition from Home to Independent Living

The community is very attentive towards the residents. They are quick to resolve any issue that arises. They value their residents and are very caring. Bingo, outside entertainment, fieldtrips and more are some of the activities offered for the residents to participate in. My loved one seems to enjoy the food offered at the community.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

No data collected

Activities

5

Staff

5

Value for Cost

5

Response from American House Westland Joy Senior Living

March 15, 2022

Lianne, your kind compliments mean the world to our team at American House! It is our pleasure to serve our residents and their families each and every day. Thank you for sharing your experience with us!


4.0
John W - Toured community
Independent Living
February 9, 2022
Verified Review
My tour review

This was a good community but there was another community that I just felt was a step above and what I really wanted for my loved one.

Response from American House Westland Joy Senior Living

February 15, 2022

John, thank you for taking the time to visit our community and for posting this review!


5.0
anonymous - Loved one of resident/client
Independent Living
December 20, 2021
Peace of Mind

American House Joy is amazing. People here that help are so considerate, loving, understanding, patient, caring. I live in FL. I do not worry as much because I know the care he is receiving. Above and Beyond!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from American House Westland Joy Senior Living

December 22, 2021

Thank you for your 5-star review of our community! We appreciate your positive feedback and for taking the time to post this review.


3.0
anonymous - Toured community
Independent Living
December 17, 2021
Verified Review
Community Tour

The apartment they showed me was very small. And there would have been a lot of walking to do, as it was not near the exits. I also didn't like that it seemed like they wanted me to hand over all of my care to them - food, cleaning, laundry. And I didn’t have a choice in the matter. I chose an independent living community that allowed me to choose to do those things for myself.

Response from American House Westland Joy Senior Living

December 17, 2021

Thanks so much for your feedback. We appreciate you being open and honest with us.


Viewing 1-20 out of 57 reviews

Neighborhood around American House Westland Joy Senior Living

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Frequently Asked Questions about American House Westland Joy Senior Living

American House Westland Joy Senior Living offers 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored American House Westland Joy Senior Living 8 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (734) 961-4695 to reach a resident at American House Westland Joy Senior Living.

To reach a resident at American House Westland Joy Senior Living call: (734) 961-4695



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.