Livonia Comfort

The staff care about the residents. The residents look after each other. The night supervisor is amazing! The activities engage the residents, even the ones that say they want to stay in their room. Good communication with families about special events. Any concern I may have had had been resolved.

My brother has left Livonia Comfort but we liked the place and it was clean. However there was no physical therapy or occupational therapy, but the atmosphere overall was nice. There were a lot of changes in employees which was hard.

We moved her out of there after a couple of months because they were terrible. *CONCERNS early on about low staff -no phone line for two weeks -Leave messages for [name removed] to call and they wouldn't grove them to her -Come by at 4pm and her bed would be unmade and wet from urine -They discovered her wet sheets late in the day and she had to wait to go to bed while they washed them. -bed sores -toe nail hanging off -ants -Messages not getting relayed- ear drops from the doctor- said they never received it.

Clean, friendly, just what we need to take care of mom. Cost was a big factor in our choice.

There were a few staff members who were good, but at that time they had too many duties to fill that did not pertain to their job of caring for people. My mom never had diaper rash before - here she had it all the time. She had infection, they didn't notice. No communication with medical staff. They were sketchy and did not communicate with family. They did not notice mom was not given her medication and had a cardiac event, even though she was gasping and sweating. They didn't call the ambulance even, staff ignored symptoms. If I didn't visit daily, she would have died from lack of heart medicine. The food was nutritionally void of any quality and nutrition. No fruits or vegetables, all frozen cheap foods. They did not do activities on a regular basis and certainly did not engage everyone. No value at all, since staff was untrained.

There is alot of staff turn over. Because of this sometimes care items get missed. For example hospice changes med orders and staff was not aware. Also, they at times weren't aware of the diet ordered. This is a great assisted living but if the patient requires full care it is more challenging for the staff.

Newer facility in Livonia. Toured the facility and enjoyed my visit. The facility is modern with a great look. Residents looked happy and I toured during a meal time and it smelled and looked good. Enjoyed my tour.

[name removed] was an angel by our families side. Always greeting us with a smile , hug and listening ear . Her gentle kind spirit created trust and assurance to meet our individual needs. Her presence is a gift to the community . Thank you dear one for your integrity and grace.

We had a TERRIBLE experience with them. I called my rep, [name removed], and told her everything over the phone. We had to move her out of there. She had bed sores within I e week! Her bed would still be wet with urine by the last afternoon. Her room was always messy. It smelled like pee. There were ants in her room. Messages weren't getting relayed from her doctor or from family. Bad bad bad

Livonia Comfort community was a good place for our loved one for his finally resting days in their memory care unit. Based on the experience we had with the community, we would recommend them to other families.

This place is fantastic and has lived up to what the preach. Care is great. Staff is very friendly. Food looks great. Doctors that come on site. Easy to talk to and get updates on your loved one. So far overall great experience.

Livonia Comfort Care is brand new, [name removed] was the first one to move in. They didn't put her in the memory care yet because she's so functioning and she has a huge private room looks like a little apartment and her own bathroom and shower. Everything is new which is nice but the people are phenomenal. All the workers and the administrators name is [name removed] and she is amazing and she only picks people that want to work with the elderly, it's just a phenomenal place. I would absolutely recommend this facility, I always tell the workers. I hope they can take care of me when I'm old.

The staff go out of their to make sure that the family and our loved one has everything we need. There are on site doctors that come in weekly to visit the residents. There is a theater that the staff will put movies on for the residents to watch. The staff are helpful for the residents that need assistance with walking. The communication with the family is huge, and they have exceed our expectations. They are quick to respond to our questions when needed.

The owners did not leave one stone unturned in the build of this community. Holy Moly is it gorgeous! We were greeted at the door and had a wonderful tour. I would highly recommend if you are looking for a beautiful, friendly environment, you should most definitely go here.