American House Dearborn Heights Senior Living

The cleaning staff etc are very kind and friendly. The kitchen staff are attentive to different needs and friendly. The administration isn't the friendliest. You will see them at their best when you're shopping for a facility. They have a lot of entertaining experiences for those who choose to be involved The medical side is leased out to another company and if one needs medical backup I'd recommend doing your own research on that company. They cover many facilities. Theres a lot online. Very little medical there. The boss nurse is a LPN ( when she's there).

The manger was great, the place was clean. The food wasn't good and the kitchen staff played loud music that was not appropriate for elderly people.

My major problem has been receiving my mail and the parking is a nightmare.

My mom has been coming to American House for respite care. The staff is very pleasant and understanding. She is well cared for and I don't need to worry when I bring her to this facility. Thank you.

Moved my folks in after my dads stroke, and before covid. The activities are great, and they take time with each resident. After covid. They really have done a nice job getting the community together for group activities and outings. Dad has made many new friends and enjoys the music activities and other special events. He also enjoys the meals and he says "they serve good food" the staff is very friendly and they always have a moment to bring a bit of happiness to his day. When my mom passed away, they were very supportive, and very kind.

This is a clean and friendly community. It needs help with activities and meals and dining. I would recommend the staff pay more attention to the residents needs in meals and activities. There are three meals a day served to the residents, and occasionally there are choices for the residents to choose from. The staff communication with the family is pretty good.

The care is good. My loved one is not too keen on the food. it seems less than perfect. I was quite impressed with the overall atmosphere. They had an event for the grandparents which was quite nice. They also had a senior olypmics. I was quite impressed with the amount of participation. The outside decor is lovely. I can't wait to see the Christmas decor. We picked this community because the location is near other family members.

This has been a great experience so far. So far the management has been very attentive and listened to our concerns. Water, garbage pick up, lawn care and a living unit is included in the monthly fee. Each unit is nicely landscaped. The living unit included furniture, a full kitchen, dishwasher, refrigerator, stove, washer and dryer in the unit and a nice patio when we moved in.

The overall care and concern they showed our loved one during their stay really stood out to our family.

We chose American House Dearborn due to the location as well as the value for the money. The apartment sizes at the facility are very adequate for what she needs. I am not sure how much of this is due to covid issues, but my mom was unhappy with the food. Right in the middle of the pandemic they were not giving hot meals and there was not a lot of variety. Now that the dining room is open, it seems that things are improving. The one disappointment is that visitors are only allowed 9-3:30 on weekdays only which makes it hard for family members who are only able to come on weekends. It does appear that they are constantly in there checking on my mom, it seems they give a lot of personal attention and supervision. I would recommend them to others who are looking.

I would recommend this community. It is quiet, ideal neighborhood, and a good location. The staff works with you in getting resolutions to any concerns.

American House Dearborn Heights is excellent. My mom is supremely happy here. The property and buildings are clean and well maintained, all the workers are very nice and caring, they take residents on multiple fun bus trips to events monthly, etc. If you are looking for a great spot, this is it.

Dad did not like- very nice people but no air and did not like floor plans

The staff here is outstanding! Her villa was very, very clean and thoroughly ready for Mom's move in day. While we were moving Mom in, the management and custodial staff took the time and came to her villa and introduced themselves and greeting her warmly. That meant so much to Mom and to all of us. In the few weeks that she has been a resident, Mom has needed just a little assistance and has found that everyone is so willing to answer and provide, even the smallest of things, for her. Many friends and family members always ask how she is doing and adjusting. The answer is consistently, "She loves her new place". And she does! My family and I look forward to the great memories we'll make while she is here.

We liked this community when my loved one lived here. The staff were nice and they took care of the community. The food was good as it was like eating in a restaurant. We had to leave due to the cost of the community. They do charge separately for the different services needed. I would recommend this community if you have the money to afford it.

I am not happy with the care at this community. The restrooms do not have fans in the restroom. It appears that they do not have air conditioning. It does appear that a few things are missing from his personal belongings. It appears that they do not always have a lot of staff members at times to help with the care of the residents. The menu seems to be appealing. I would suggest that other families tour this community.

My tour of this community was a nice one. My tour guide was very informative and kind. The community appeared to be very neat and tidy. The staff was very welcoming and friendly. It was a pleasant experience.

My tour of this community went well. The place just was not a good fit for my aunt. It was more like a nursing home, when I walked in, there was a lot of residents jut sitting there in their wheelchairs. They have no activities. I spoke with a lady who had been there 2 years, and she was very happy. Overall good place but just not what we were looking for.

I really liked this community when visiting. I took my loved on and she was okay with it. We also heard good experiences. We were interested in moving in.