Waterford Estates Senior Living

Supportive care isn't ideal. I was clear with the expectations & level of care my mom needs when talking with the facility, everything was Yes they do this & that. However, this has not been the case with the nurses or doctor (nurse practitioner). My mother has been there since mid August and has fell over 6xs. The 1st fall resulted in a hospital visit and Staples which they didn't remove. They refuse to put her dexcom 7 on her, I was told that was a skill and they are not a skilled facility. However, pricking her finger 3x a day is better and administering insulin. Are those not skills? The dexcom 7 is changed once every 10-14 days and constantly reads her blood sugar to a small monitor/device the size of an ipod. This would prevent the finger stick and YouTube video shows you how it's not complicated at all. When I call and leave messages b/c I can't get a person they never call back but they call when they want me to sign a care plan or to tell me she fell. It's frustrating!

My loved ones were only here 3 months, but they really loved it there. They both passed away last year. The staff was great. My mother in law was becoming more social. It made me sad when they were forced to leave because she got sick.

You take our money, and feed the residents crap for dinner. Seniors need nutritious meals. On one occasion the dinner included; macaroni and cheese with cornbread. What kind of meal is that? How would you feel if your parent or loved one lived under those conditions? I saw a display honoring veterans if you really want to honor veterans/seniors, then feed them decent meals. Treat people how you would want someone to treat you. Many already have health conditions give us a good meals. Show more respect. SHAME ON YOU!

So far, we have had no problems. The staff appear to take there work seriously. I appreciate that. The Atmosphere is inviting. To this day, I have never past anyone along the way and did not exchange mutual greetings. At this point, my Sister seems to be adjusting to her new Community very well.

The director changed in early 2023 I believe. Most of my experience is prior to that change. I always liked Waterford Estates for the staff was friendly place was kept clean. The meals and dining deteriorated a bit over the time that I spent there. A lot of single dish casseroles even though the soups were done daily on a fresh basis. I think the meals in any senior facility have to consider feeding the entire population. I just did not prefer eating what they ate so I cooked for myself. I didn't take part in activities because I worked full time from my computer in my apartment. Like most senior facilities does not much activity in the evening or on the weekends but. But what was provided was adequate. The neighborhood that the facility is in is not really a safe neighborhood for an evening walk or a morning jog. That has nothing to do with the quality of the facility it's simply where it's located. So if you have a candidate who's looking for those things. This may not be the spot. I always thought the cost was reasonable and was able to negotiate. But now the personnel has changed and perhaps the policy. So you'll have to test that on your own. The last thing I'll say is that it's not very handicapped accessible in the available apartments so if you have wheelchair bound residence they might not find it too comfortable. When I lived there I was still able to move around on my scooter but transferring into the bathtubs was not very easy. They did not have handicapped accessible rolling showers. In summary I would say I like the facility and would consider them again if I needed to. But I would reevaluate what the current staff was before doing that. There is always room for improvement if they're listening to the residents

My loved one is currently a resident at Waterford Estates Senior Living. The staffing has improved on the Memory Care side. A new nurse has been selected. Communication with the family is getting much better because of her. It is a difficult area for the aides to work in. Assisted Living is very good. I would recommend Waterford Estates Senior Living to others.

The place is nice, but not as nice as it was initially. However, I would recommend.

good apartment layout location convenient to shopping and medical services friendly staff nice outdoor spaces daily and weekly activities residents very friendly building needs some spit and polish flooring is the dining room is horrible food is adequate

The staff is great. They are helpful and friendly. In terms of food - Stop serving so much pasta. There are so many seniors that have restricted diets. The servers should be aware of it and only serve them the restricted food that compliments their health.

I absolutely love this place. The food is good. The housekeeping is great. The hot tub is amazing. We are “independent living” so I can’t speak to the assisted living. I’m planning a big 25th anniversary party in the all purpose room with planning assistance from the dining room hostess. I also like the fact the we can control the bedroom temperature separately from living room. The fridge and stove are small, but who’s cooking?

That my mom loves being there. Gives her the freedom to do things with the other residents and my dad is being care for by the staff. They seem happy there.

The staff was great, there was a couple when we first got there that I didn't care for, but they weren't there long and the new girls that came in were more compassionate than the other 2. The move in was great, they helped get her bed setup .The communication was great from them. She enjoyed the food and great quality from what I had seen. I would recommend Waterford Estates.

I believe families should know that they will need to be present and helpful to their loved one. If the person is not fully able of making their own sound decisions, and is not able to advocate for themselves, it might not be the place for them. They will need to be able to clean their own apartment and call if housekeeping doesn't come in as scheduled weekly. I think the nursing staff has some that care some that do not, and don't want to be bothered. I would recommend this facility only for a person whom is very mobile, not beginning to have any memory issues and is vocal about their needs.

The staff at Waterford Estates Senior Living have been both professional and personable. I would definitely recommend this facility to others looking.

We picked this community because it is close to family.I have already given the neighbor the phone number and address. I told her she would be very pleased with their level of care.

The head director is cold and has terrible communication skills. She makes these patients sit all day and doesn't want them walking around. It's like a concentration camp. The assistant living facility is very nice. Memory care needs a swift shakeup! Please do something.

My loved one resides at Waterford Estates Senior Living and her experience at this facility has been good. As far as the staff goes, they are friendly and responsive. The housekeeping staff keeps the facility clean. The communication with the family is good. I would recommend this facility to family and friends.

My mother was a resident at Waterford Estates Senior Living and everything was great for her at this facility! The cleanliness and friendliness are great. The staff and quality of care are also great. I would recommend this facility to family and friends.

Waterford Estates is a friendly place, and the food is good.