Villa Palazzo

My sister was admitted to Villa Palazzo memory care last summer. Her family lives indifferent states so this was very difficult. Everyone was good to her, but her aide, [name removed] was unbelievable attentive and caring. She was our link to my sister and she was so wonderful. We are now moving her up north to be with her family, but I credit [name removed] totally for taking such terrific care of her while she was there. We had an excellent experience with her and with villa

When we were looking for a facility: caring staff, cleanliness, food, and budget were the top considerations on our list and we feel like the Villa has been a Godsend! My father mentions to us daily how sweet everyone in the facility is to him and how much he likes the food. Any issues we have had have been minor and addressed immediately and with kindness and professionalism. We feel very fortunate to have found this place for our father!

I would give a negative value if I could. Traumatic and one of the worst experiences and memories of my life. Do not send anyone here. I feel like we were pressured into joining so we could get the rate my aunt could afford. She had signs of dementia but the facility tested her and said she could live on her own vs memory care. Her health quickly declined. She was stable and doing well the last 4 years. She moved in around [date removed] and passed away [date removed]. My mom visited every week but because of work hours could only visit late at night and on weekends. It could take an hour to get in and out of the facility which was very inconvenient. The day my aunt died my mom received a call from a lady saying to come up to Villa palazzo because my aunt wasn't breathing but the ambulance was there. My mom waited an hour outside the room. I met my mom. We waited outside until we were told we could go in. And when we walked in my aunt was laying dead on the floor. It was an awful last memory for my mother. We haven't even heard from the facility after this happened. We were rushed to find a funeral home to come pickup the body. It was absolutely horrible.

We picked this community, because iIt was near where my loved ones, condo was and near doctors. We also chose it for the value. Residents are friendly. Activity is moderate. Not real active but not quiet. Today they were playing jeopardy in the lobby. We would recommend it as a very good value for an average facility.

They are great! Very good with communication but it is hard to communicate with the nursing and providers. Housekeeping is nice but I wish the dietary department had a better practice with getting orders from the providers. That has been hard. Overall they are great and I wish my loved one wasn't declining so much because I don't think they will be able to stay much longer but I wish my loved one could.

Friendly staff, affordable and smaller size community, various activities and outings, older facility but updates are decent, housekeeping/laundry service provided. I would recommend them to family and friends.

The communication needs to be improved greatly, that right now is our biggest complaint. When it comes to the meals it says they are all chef inspired but they all taste process and the vegetables are cooked to mush. The activities are minimal and uninspiring, the community just does not have that happy and bright environment we were hoping for. They also are not licenses which is a big deal to us.

New name is here but I'm not sure if their strategy to bring the establishment back is consistent with what used to make them great. We are well aware of the reasons for the name change without being told. This major reason in itself tells us that they have an obligation to addrress the staff shortage first and foremost. We are taking into consideration the "great resignation" we have witnessed in 2020 to present. We have to visit daily to fill in the gap (the law says there must be XX caregivers per resident). Great that they are upgrading electronic equipment, tv's, furniture, paint, flooring. However, there is a shortage. Stop focusing on electronic sign-in platforms and VET and hire. Pay shift differentials instead of trying to appease by making them lazier. We will be demanding an updated timeline of their strategy to turn this place around.

We chose Village Palazzo because it was close to her doctors offices and also the value for the money. Her room size is average, it is plenty of space for what she needs. She does say that she doesn't get a lot of fresh fruits and vegetables and sometimes the food is cold when delivered, so that could some improvements. Overall we would recommend to others looking.

This facility is clean and nice.Just the workers are mean to the residence. They talk to them any kinda way. They just there for the money. They need to get away with the old workers and start fresh. it should be a way you dress and how your hair should look. Front Desk person need to look more professional and learn how to talk to people that enter the building.

Good experience so far. Smaller community but rooms are a good size. It is also affordable so that is a plus.

staff is very nice but understaffed. food has gotten much better since the new company took over. As i don't need any of their medical services and such, I can't truly make any kind of judgement about that. But I do know many that do and they all appear to be happy with their care. There are a few negatives but not bad enough to really write about. This is my first assisted living facility so I also can't make any comparisons regarding other such entities.

Very nice place and amenities.

It is a safe, quiet, convenient to get to from the North side of town. The administrative staff communication with the family has been good. They send emails out to me, are willing to speak in person or on the phone with me. The ownership just changed in the last 4-6 weeks.

Extremely poor customer service and bedside manners from the night shift staff in the second building at the Sandy Springs location. It’s as if they were hoping patients transitioned; no one expressed compassion or professionalism. Less than desirable verbiage was used in front of families and the comfort care sitters. Management may need to consider an employee evaluation practice or a method that’ll ensure hired and paid employees are at minimum, fulfilling each duty of the position applied for.

We are very happy with Sandy Springs Place. My dad does seem happy here. I think it is very nice facility, it is more like an apartment feel and not so much institutional feeling which is very nice. I would recommend to others who are looking.