The Windsor at Ortega

This is a very nice facility! The staff are attentive and the facility is safe and well maintained. We have not run into any issues with Windsor, so we are very pleased with my loved one's stay!

My mother has recently moved into this community and so far we have no complaints of how things are going for her. I love the fact that they allow her to have her cat in the memory care unit with her to make her feel as much comfort as possible. The staff have been amazing and I am comfortable with the quality of care they provide her. The only complaint she has had is that she is not impressed with the food.

The facility is only 3 years old. The staff is very friendly and seem very knowledgeable. The residents that I spoke with appeared very happy. The only down side is the monthly fee, double the amount of other facilities in the area for the same services, simply a newer building.

My mother's been at Windsor at Ortega for a little over 2 years, now. Overall she's very happy. The nursing, housekeeping and office staff are all friendly and personable and really care, individually about the residents. When Mom needs to be away at the hospital for a few days, staff at Ortega are genuinely concerned about what's going on with her, how she's doing and when she might be back. When I'm there, I've never passed a Windsor employee who didn't say hello and give me a truly genuine smile, and if my Mom's away, actually stop and ask how she's doing and what's going on with her recovery. Recently, my mother and I hear about a new assisted living facility about to open much closer to me than the Windsor. It was equal as far as policies, offerings, etc., in most ways otherwise, and very close in price, with the only real difference being a much closer distance from me. After considering a tour only very briefly we both agreed we just weren't interested. My mother is so happy where she is and has so many friends, activities and more or less "family" feeling connections at Windsor that we just aren't interested in moving her, or her in moving. Having said all that, the only fault we would find there at this time is that care staff is often short-handed and really should have more working on certain shifts, especially at night. Even with that somewhat of a problem at times, my mother is not interested in leaving the Windsor anytime soon.

My father moved into The Windsor at Ortega two years ago at the age of 90. The Windsor has been a tremendous blessing to him, and hence to all of his family. He is well cared for, with delicious meals prepared by three gourmet chefs, with daily exercise classes and varied, interesting activities, and with a staff that is loving and caring. Whatever he wants or needs, The Windsor knocks themselves out to provide. It feels like home, and the staff feels like family. I could not imagine a better place to live.

Things were awful when my mom first moved into The Windsor at Ortega. We have since worked out the issues and things have improved. The food could be improved and they offer condiment packets which are difficult for the residents to open. They offer all kinds of activities but she is still getting acclimated so she has not yet participated in any. The staff are friendly and helpful.

We're very pleased with how things have turned out at The Windsor at Ortega! The people here are caring, attentive, and very friendly! The facility itself is always very clean when I visit, and based on what I've tried and what I hear from Mom the food is also pretty good!

The staff at The Windsor at Ortega has actually been very helpful. They have worked with us really well. It has been an all around good experience at this facility. I have no complaints.

Our experience with The Windsor at Ortega has been a very good one! My loved one was initially very hesitant to move anywhere, but from the moment she got here the staff did everything they could to welcome her and make her feel at home, and they've really won her over! It's a nice looking place, the people are friendly, and they take great care of the residents!

I can't say enough about Windsor. All the staff there have genuinely wonderful and friendly attitudes, smile when we've asked for anything and in more instances than not, fulfill our request right on the spot, even when we wouldn't have minded waiting a bit. The atmosphere all over the building, hallways and common areas is VERY comfortable, warm and homey feeling with beautiful carpeting and antique furniture pieces in the hallways and lots of warm colors and little niches with puzzles tables (with partially-done puzzles on them!), a beautiful, cozy but good-sized library and porches and courtyards outside with rocking chairs to enjoy being outside. In-between meals a sandwich or cup of coffee and a snack are available in the bistro and regular meals are served three times a day in the dining room. The apartments are clean and very attractive and the nursing and care staff VERY attentive and thorough, and check on her frequently, but not so much as to be intrusive of her peace and privacy. Last but definitely not least there are all kinds of activities to choose from every day, several times a day. My active and social mother is very happy there and has made friends there in a short time, since moving in. I honestly could not be more impressed with the Windsor or pleased with our choice for my mother.

I really liked the Windsor when I toured here. I liked all the activities they offered. They had a theater and pottery classes, and so many things to do. It ended up being just a little too far away to be practical for us, though. It was a really nice place.

It was a family decision to put my parents in The Windsor at Ortega. There was a lot of back and forth discussion among the family members, and we decided on The Windsor at Ortega. Everybody there is super friendly. My dad was very resistant to the idea, but the people at The Windsor at Ortega have bent over backwards to help my dad adjust. He's a 92 year old ex military man who is pretty set in his ways, nevertheless he is adjusting well. Everybody there is very helpful and they are doing very well.

It's great, I am very happy with it. The staff has been friendly, and the community is kept very clean. The food has been great, and the variety is fantastic. There are more activities to choose from than residents to do them, there is plenty to do. I liked that it was new, and that we could bring our own furniture in, and it's bright, very bright.

Beginning our search at first we went online and it was overwhelming, trying to pinpoint cost, location, services, pet friendly, etc., etc. Then I went to a Place for Mom, helpful caring people who could narrow down our search to reasonable parameters. A friendly caring clean facility with adequate size apartments, activities that fit our Mom. A place with a family feeling for this would be Mom's surrogate family. Dining that was adaptable to personal tastes such as no gravies or sauces, a definite must a great BLT. The Windsor fit the bill to a tee, warm caring staff, encouraging participation in social activities, which my Mom had always loved, but with aging and no longer driving she had had to give up she was isolated! She no longer was out and about. Now however she is happily joining in and we no longer have to worry if she does not answer the phone. No more telephone tag with relatives 600 miles away to get someone to check to make sure she did not fall and could not get to the phone. Now when I call and there is no answer there is a smile on my face not worry lines. Mom is out and about and to busy for my daily morning call. This is truly a blessing. Thanks to you all for giving myself and my family peace of mind.

This facility has lived up to its advertising. The staff is warm friendly and caring. This starts at the front desk to the housekeeping staff. We have only been there a week now but so far we are thrilled. Mom seems happy, reticent to join in, but the staff and I mean all the staff continues to urge her to participate. Mom says that she is enjoying the "fine" dining experience, my Mom's words. The staff also takes care of the family! With grace they offer support and assistance to family members during this stressful adjustment to our Mom's placement in assisted living, being attuned to our needs as well as Mom's. They are aware how hard it is to see your parent no longer capable of taking care of themselves without help that we can not give, as we the children want our parents to forever be capable and in control of their daily living, we the adult children feel bereft seeing our parents suffer from dementia and Alzheimer's disease, My Mom is in good hands and so is the family. Living 600 plus miles away, it is with a grateful heart that I have Mom with such a caring surrogate family.

Friendly, welcoming, caring The apartments are small. Have plans for lots of activities to ensure that residents maintain their mental acuity. Crafts, cards and board games, day trips, barbeques, Alhambra, their own movie theater. Safe enclosed grounds. Computers for residents who do not have their own or family members who need to have access while there. Halls wide for safety. Baths wheel chair accessible. Menu varied and residents can request personal preferences ie no gravies. Pet friendly dog walking available. We like this facility and most likely this is where Mom will be moving to.