The Village at Buckland Court

Very professional, clean and attentive

Would recommend if needed extensive physical or mental support. Isn't meant for independent living. He has moved to another facility, which we are happier at.

We found the whole experience very positive and we're very impressed with the staff and the process. Unfortunately, our mother did not want to be out of her house so she did not remain there, which we truly regretted.

I would recommend this place. Best experience with a place one could have.

This facility is amazing! The move in was great and the staff are so friendly. We did have some trouble with my mom's room and laundry, but they immediately addressed it and everything was perfect after. The dining is amazing, great food and the friendliest wait staff. I'm sure I'm forgetting to say everything I need to, but very happy to have my mom in such a great place!

If you are looking for a place that doesn't obtain medical care in a timely manner, where 1/2 the staff doesn't follow there own covid protocol, where they get you there with a lower price and then raise it by $[removed] a month and lastly do not have enough aids so they come in to turn off the signal on your pendant, then say they have to go to make there response time look good. If you looking for all those features you have the right place. I am actually shocked that they got a 6.8 rating and not lower.

My mother is a resident at The Village at Buckland Court. The front desk staff is top notch! They gave us access to an alternative door during the move in process. This facility has great programming and great food. The housekeeping and laundry both do a good job and have consistent schedules, which is helpful! The staff have a careful process in place if there's a resident with Covid. The nursing is a little slow to respond, but it's for routine concerns not for anything urgent. Overall, I would recommend this facility to others.

We had a horrible experience at Buckland court. They lied to us and we caught them in numerous lies which of course they did not like. We moved my parents out after 1 month. We even contacted the elderly omnibus from CT and the attorney General and Buckland court corporate headquarters.

We picked this community, because of the proximity to home, services offered, it was comfortable, and welcoming. Very good care, but overly expensive. Need a Recreational Therapist- the one who was there was exceptional but she left - sadly not under positive conditions and and was not replaced. More activities are needed for residents. More training is needed to teach the aides and require them to de-escalate behaviors of some of the residents whose behaviors cause disruptions in the dining room during mealtime.

My mom had a short stint at The Village. I had read a great article about how they have “The Best Memory Care”. I talked to several people that had a grandparent living here and said it was very good. The Google reviews were above average compared to some other places. They even had a sign out front at the facility touting their world class memory care. The salesperson [name removed] had a great sales pitch and this place sounded VERY nice, and I was looking forward to moving my mom here. It was a whole other story once we moved my mom into her room. There were NO activities the entire time my mother was there. The staff had TERRIBLE communication skills, couldn't answer the simplest of questions about day to day life there. Stay away from this place

As a resident, what sticks out most about The Village at Buckland Court is how friendly all of the staff are.

Everything at Village at Buckland Court was terrible. They let my mom starve and did not feed her, the administration lied about incidents that happened. We saw other elderly patients not getting the care they should get. Never would put a lived one in this place. We reported them to the state of CT and wrote to corporate head quarters but nothing was done. Very disappointed in the whole process.

I think this is a great place. My loved one thinks and feels like it is their own home. The staff are very easy to speak with if there are any questions or concerns about my loved one. The dining hall is beautiful and the food always looks good. They have a good chef. There is a menu for the residents to order off of, and there are lunch and dinner specials each day for the residents to see via a display. The apartment, utilities, changing of linens, laundry, and housekeeping are included in the monthly rate.

My loved one does not participate in all of the activities however they do have a big variety of activities. They have activities like movies, shakes, lemonade on the patios. They are great also with transportation to doctor appointments and also any other personal outings. They even stayed with my loved one to go to my wedding when it happen.

We chose The Village at Buckland Court because the people were very nice, the studio apartment here was larger than some other places that we looked into, and we thought for the value she was getting more. Is it also all inclusive payment for the care. The meals here are chef prepared and she really enjoys them. They do provide transportation to appointments . I would definitely to others looking.

The community is a small assisted living facility. They encourage activities and try to engage the residence. Communication could be better between the staff and me. My loved one is happy there. I would recommend this community to others based on my experience.