The Residence at South Windsor Farms

Some of aides get to know their patients liked and dislikes. They know my mom loves music so sometimes they go in singing to her. They have a new memory care director who is also very sweet and cares about all the Residents. They play music in the hallway sometimes they will find mom swaying to the music. Overall we really like it here!

It is expensive but knowing that she's safe, well fed, medical care, is worth it all and more. It took her 3-4 months to get acclimated. She was use to her own home, own car and going where ever and when ever she chose. For 3-4 months other than meals she stay in her apartment. Now we call and she's too busy to answer!

[name removed] has not lived at The Residence at South Windsor Farms for more than a year. The food service was the best thing. As a comparison, my mother transferred to the [community name removed] and all they never offered were the specials. They pretended they didn't have a regular menu. The food was the worst thing there. Unfortunately she now in a long term care facility.

They were very friendly and caring-my father enjoyed it while he was there!!! Always willing to answer any questions I had!! We have a great experience there

We moved my mom into assisted living and she loved it for a few months. The building is on the small side which was what my mom liked about it. Beautiful grounds and interior. Very well kept up, the food is amazing and staff were kind. They told us there was a "transitional" program/activities once residents showed signs of dementia. There was no program. Another issue for us was the high turnover of nursing staff. We had to move her due to declining cognitive function and lack of staff to attend to her in the assisted living area.

My loved one was a resident at The Residence at South Windsor Farms. In Memory Care, the residents are not presented with the extensive meal choices and are only offered 2 specials. My loved one had multiple falls and trips to the ER for them. The staff offered no suggestions to help minimize falls. I was also told that they have a 24 hour nurse, which was not the case during our experience.

This is a Wonderful place to call home! The staff is incredibly friendly and truly care about your well being. The living aesthetic is perfect and is well maintained! Big Thank You to everyone who works here!

Great staff everyone is very friendly and accommodating. The facility is very clean and all of the residents are very happy. It is a great place to live and the staff care about the residents. Excellent facility.

I visited this community as I was searching options for my dad. The community had a sign to welcome me for my visit which I thought was very nice. The community was clean and bright. A nice woman helped a resident read a card she got in the mail that day. It was a nice feeling to know that they go beyond their normal duties to help the people who live there. The sales director was very nice and able to answer all my questions. My dad is looking forward to moving into his new apartment!

I stopped into the Residence at South Windsor Farms to look for memory care options for my mother-in law. I’ve seen many options in the area today and what resonated the most with me when making this difficult decision was the friendliness of the staff, the feel of the neighborhood, the residents were clean, well taken care of and out and about. [name removed] the sales director was so kind, caring, and listened to my concerns. I also met the nurse [name removed] who made me feel safe, and that she would be well cared for when we’re ready to make a decision in the next month or two on placing my mother-in-law.

The residence at South Windsor Farms was a wonderful and family like atmosphere. The staff was very engaging. The food selection was impressive. The menu had more items than some restaurants the Director of marketing [name removed]was very knowledgeable and answered all my questions and concerns. I enjoyed my visit.

The staff at The Residence at South Windsor Farms was incedibly helpful when I was in need of locating a place for my mom after Rehab. Mom could not go back home alone and I had 48 hours to move her from the Rehab facility. The Social Director at Rehab suggested to look into The Residence at South Windsor Farms. We were elated with the tour of the facility. They had everything in one location and the apartments were beautiful! Everyone there is so helpful and a pleasure to work with! We are so glad to have found this fantastic facility.

An amazing warm and family environment! Nursing care and a add are amazing. Residence at the community are very friendly and welcoming to all that come to visit and the team does a ton with the residence from engagement to Services

In looking for a place for my mom, I visit the Residence at South Windsor Farms and stayed for lunch. Lorrie and Eileen were so knowledgeable, warm and fully understanding of the conflicted feelings the family and my mom have about making a change. All of the staff we met smiled, said hello and the food was outstanding! We also met some of the department mangers, each who took the time to tell us what they do and how their departments make the Residence the best assisted living around! Highly recommend!

We moved my MIL in November 2022 with a plan of a 60 day respite. We’re now 3 months in and she’s thriving! She is continuing her stay there as she feels so much better than when she was home alone & having challenges managing her medications. She’s back to herself, sharper and incredibly social. The food is amazing and is enjoying the new friendships she has made. Every time we see her or talk she shares how thankful she is for the amazing associates and their kindness. The Residence is top notch in South Windsor & would not have her anywhere else in the area! Thank you to all that work there. You have given myself, my husband and her daughter peace of mind. Most importantly you have given her quality of life back where she can be her!

It became apparent very early that there was a large change over in staffing. It seemed that my mother had an aide that was new every few days. The director and business manager and sales reps have changed in July and then again in September and one of the positions in January. I received a call from a nursing director that was less than professional and when I went to meet her about a week later, she no longer worked there. Aides actually told my mother she was calling for help too often and she was going to be charged for each call.

Since our loved one has been there, there are been quite a big turnover with the administrative staff team which has been quite cumbersome. However the nurses there have been there for awhile which is great. The care services are really good - the price is quite high but at the end of the day it is worth it. Based on our experience we would recommend The Residences at South Windsor Farms to other families.

It's not for everyone. It did not work out for my loved one. She didn't like it there. The residents and the staff are very nice. The food used to be phenomonal and it has gone downhill. It has 2 floors. They offered bingo, cards, card making with arts and crafts. They would go for rides to the grocery store and around town. She enjoyed that. They did offer automatic payments for billing.