The Pearl at Five Forks

I would give the Pearl 5 stars in everything except dining. When I visit my mom I take her to lunch so I have never been there for dining. Overall I love it. Having my mom's previous facility as a comparison which I thought was good, I can say The Pearl surpasses them in every regard. They are absolutely more capable of maneuvering dementia with much more grace and caring than I could hope for. Cleanliness is outstanding. I have never smelled urine or unclean smells in the common areas or my mom's room. My mom used to hide her used pullups or wet underwear all over her room at her old facility. Obviously staff here is better at finding it. Staff is incredibly friendly. Before moving my mom in I texted and called regularly with questions and [name removed] was always happy to reply and answer any questions (and she still does). I call staff regularly to ask about my mom and they are always lovely. They really know what they are doing and it shows. I could not reply in regard to dining since I've never eaten there and I take my mom out for lunch when I visit. I hope to be able to participate in one of their many events but have not had the ability to yet. Quality of care is wonderful. Not only because of the staff and the longevity of the staff but the amount of outside agencies they have coming in to check on the residents. They do an excellent job of adjusting medications and doing what needs to be done. My mom is much happier here as they seem to have a better community of residents. One of my favorite things is how much time they actually spend outside in good weather. They definitely utilize the beautiful inner courtyard and I know my mom appreciates that. That's one of the things she misses about being home is her birds and flowers. they have tons of activities and they post plenty of pictures on Facebook so you can see if your loved one is interacting. I particularly love all the musical visitors they have. I think having live music on a regular basis is so good since it's one of the few things that people with dementia still recognize. I was surprised at how much of a good value The Pearl was. It was actually one of the less expensive on my lists and was by far the better option for my mom. I had had her in a much more expensive place before and the quality of care was so much worse. By moving my mom to the Pearl she not only gets better care she's paying significantly less which means her ability to stay there is not a burden on the entire family.

My loved one was previously a resident at The Pearl at Five Forks and the overall experience at this facility was okay. The staff that was there when she first arrived was great. However, there was a lot of turnover and I am unsure why. The cost went up $[removed] a month at the beginning of the year, a steep jump for care etc. Overall, it was fine. With memory issues, I feel that hygiene can be difficult to maintain.

I had to move my Mom in a hurry out of a previous facility due to the face that the staff caring for her didn’t want to take care of her needs related to her dementia. The Pearl stood out to me since it is an open concept memory care facility with specialized dementia care and GEMS training. They have been a Godsend to mom and my family. I am a nurse so I am very picky with mom’s care. The Pearl and the staff have been so wonderful to my Mom. I can’t thank them enough.

I found the staff, cooks, laundry lady and housekeeping to be extremely helpful when dealing with family members. Some times people forget this can be a stressful situation for the family.

The staff throughout the facility was very friendly and you can tell of their concern and care for the residents with such special needs. The move in process was easy, as was moving out. The Pearl at Five Forks was excellent!

My loved one is currently a resident at The Pearl at Five Forks. Overall, her experience at this facility has been pretty good. The cleanliness and friendliness is good. The food and activities are also good. I would recommend this facility to others, but I would also say that it's helpful to visit and be active.

We've had issues here. Most of the care issues happen on the weekend when there's no office staff there. It's not as clean, individual care is less, staff is chatting more than working etc. But a lot of the other issues are constant, even during the week. I have to shave my loved one's face and trim his nails when I visit because it's never done, but it's supposed to be. My biggest issue is his laundry gets mixed up and lost. We find it in other resident's rooms, even though his name is on his items. The mattress cover we bought to use on the brand new mattress that we bought him was taken to be washed and never brought back. He soiled his bed and it smells now. Housekeeping is not good, his room isn't clean, bathroom isn't clean, sheets aren't on his bed a lot of the time when I go to visit. He has several sets of sheets there, so there's no reason for it. Just not good care for the cost. It's a smaller facility and memory care only, so we thought that would help. But we've had these issues at all 3 of the facilities that he's been in, mixed and memory care only. So it seems like these are issues with every facility. I don't give facility recommendations due to the issues that we've seen at every place. I'd rather let people decide for themselves.

The Pearl at Five Forks is all memory care, when we came to visit we saw all of the residents and staff out and about. We did have an issue with the room in the beginning, but the caregivers tried their best and provided great care. Some were better at getting residents to participate in things. They were all very friendly and helpful. I ate there once and the food was not very good, there was not much flavor to it and he was not the biggest fan of it either. It is a very nice facility and overall we had a positive experience with them.

I was pleasantly surprised at how well I was treated while looking into this facility. The staff was very attentive and offered answers to all my questions. I would highly recommend to anyone that’s looking for a top notch facility. 10/10 from sales to the care the staff shows to all their residences.

The tour was really great. Can't wait to drop off mom! The girl that walked us through was super helpful and friendly. Same with the rest of the staff. Great vibe!

The staff and event coordinators are amazing here!

I brought my therapy dog here for a visit with the residents and the staff was so attentive and the residents were well taken care of. The garden is beautiful, and the rooms were spacious and clean. Would definitely recommend!

The Pearl was not a good fit for my mother's memory care needs.

In [date removed], my wife became a resident at The Pearl. Her medical needs and level of care required became greater than I could accomplish at home. Over the last 7 months, I have found that she has been exercising much more than at home and she has formed relationships with the other residents, none of which happened at home, even before her Parkinson's had progressed to the level it was when she became a resident.

My mom has been at the Pearl for about 18 months. My sisters and I are very happy with the care that she is getting. The staff cares so much for the residents and there are many activities each and every day. The staff is definitely a team that works together so well. I would absolutely recommend the Pearl!. I can't thank them enough for all they do each and every day for my mom.

We used A Place For Mom when we were looking for a place to put my mom. We toured several homes. but the Pearl is where Mom showed us she was happy, She was very relaxed and was content to go off with the staff and not need us around. She referred to it as her house and I can only contribute that to the loving and friendly staff. Everyone there did everything they could to make use feel at ease and confident in our decision. Leaving a love one to someone else's care is never easy but we know we were doing the right thing and leaving her at the best place around.

We moved my mom from an assisted living to The Pearl, a total memory care facility. I have been very impressed with the professionalism, the kindness, the outreach, and even the compassion. All of the staff has been over backwards to assist my mom and helping her to acclimate to her new home. It has been a very good experience all the way around.

We previously had my mother in a different popular local facility and not only was she completely miserable, I was concerned for her care and safety. Thank goodness we found The Pearl! It has been a great experience. The staff is VERY caring and my mom has very much enjoyed her experience. There have been little issues here and there, but I realize that caring for people with Dementia and Alzheimer's is a challenging responsibility. I also have a bit of a drive, but I don't think I could have found a better place! I'm a critical reviewer, but couldn't find any reason not to give 5 stars in every category.

My father has been at The Pearl at Five Forks for 4 years. This place is absolutely the most caring and loving community that anyone could ask for. All workers are kind and always do what is best for the people there. I am a Daddy's girl -- always have been -- and my siblings and I visited other places. The Pearl felt like home when we first walked in. Trust me -- I would not leave my precious Daddy there if it were not THE BEST. So clean -- food is great-- the care is unbelievable -- and the staff is excellent.

They were interested and helpful