The Pearl at Five Forks

My loved one was previously a resident at The Pearl at Five Forks and the overall experience at this facility was okay. The staff that was there when she first arrived was great. However, there was a lot of turnover and I am unsure why. The cost went up $[removed] a month at the beginning of the year, a steep jump for care etc. Overall, it was fine. With memory issues, I feel that hygiene can be difficult to maintain.

I had to move my Mom in a hurry out of a previous facility due to the face that the staff caring for her didn’t want to take care of her needs related to her dementia. The Pearl stood out to me since it is an open concept memory care facility with specialized dementia care and GEMS training. They have been a Godsend to mom and my family. I am a nurse so I am very picky with mom’s care. The Pearl and the staff have been so wonderful to my Mom. I can’t thank them enough.

I found the staff, cooks, laundry lady and housekeeping to be extremely helpful when dealing with family members. Some times people forget this can be a stressful situation for the family.

The staff throughout the facility was very friendly and you can tell of their concern and care for the residents with such special needs. The move in process was easy, as was moving out. The Pearl at Five Forks was excellent!

My loved one is currently a resident at The Pearl at Five Forks. Overall, her experience at this facility has been pretty good. The cleanliness and friendliness is good. The food and activities are also good. I would recommend this facility to others, but I would also say that it's helpful to visit and be active.

We've had issues here. Most of the care issues happen on the weekend when there's no office staff there. It's not as clean, individual care is less, staff is chatting more than working etc. But a lot of the other issues are constant, even during the week. I have to shave my loved one's face and trim his nails when I visit because it's never done, but it's supposed to be. My biggest issue is his laundry gets mixed up and lost. We find it in other resident's rooms, even though his name is on his items. The mattress cover we bought to use on the brand new mattress that we bought him was taken to be washed and never brought back. He soiled his bed and it smells now. Housekeeping is not good, his room isn't clean, bathroom isn't clean, sheets aren't on his bed a lot of the time when I go to visit. He has several sets of sheets there, so there's no reason for it. Just not good care for the cost. It's a smaller facility and memory care only, so we thought that would help. But we've had these issues at all 3 of the facilities that he's been in, mixed and memory care only. So it seems like these are issues with every facility. I don't give facility recommendations due to the issues that we've seen at every place. I'd rather let people decide for themselves.

The Pearl at Five Forks is all memory care, when we came to visit we saw all of the residents and staff out and about. We did have an issue with the room in the beginning, but the caregivers tried their best and provided great care. Some were better at getting residents to participate in things. They were all very friendly and helpful. I ate there once and the food was not very good, there was not much flavor to it and he was not the biggest fan of it either. It is a very nice facility and overall we had a positive experience with them.

I was pleasantly surprised at how well I was treated while looking into this facility. The staff was very attentive and offered answers to all my questions. I would highly recommend to anyone that’s looking for a top notch facility. 10/10 from sales to the care the staff shows to all their residences.

The tour was really great. Can't wait to drop off mom! The girl that walked us through was super helpful and friendly. Same with the rest of the staff. Great vibe!

The staff and event coordinators are amazing here!

I brought my therapy dog here for a visit with the residents and the staff was so attentive and the residents were well taken care of. The garden is beautiful, and the rooms were spacious and clean. Would definitely recommend!

The Pearl was not a good fit for my mother's memory care needs.

In [date removed], my wife became a resident at The Pearl. Her medical needs and level of care required became greater than I could accomplish at home. Over the last 7 months, I have found that she has been exercising much more than at home and she has formed relationships with the other residents, none of which happened at home, even before her Parkinson's had progressed to the level it was when she became a resident.

My mom has been at the Pearl for about 18 months. My sisters and I are very happy with the care that she is getting. The staff cares so much for the residents and there are many activities each and every day. The staff is definitely a team that works together so well. I would absolutely recommend the Pearl!. I can't thank them enough for all they do each and every day for my mom.

We used A Place For Mom when we were looking for a place to put my mom. We toured several homes. but the Pearl is where Mom showed us she was happy, She was very relaxed and was content to go off with the staff and not need us around. She referred to it as her house and I can only contribute that to the loving and friendly staff. Everyone there did everything they could to make use feel at ease and confident in our decision. Leaving a love one to someone else's care is never easy but we know we were doing the right thing and leaving her at the best place around.

We moved my mom from an assisted living to The Pearl, a total memory care facility. I have been very impressed with the professionalism, the kindness, the outreach, and even the compassion. All of the staff has been over backwards to assist my mom and helping her to acclimate to her new home. It has been a very good experience all the way around.

We previously had my mother in a different popular local facility and not only was she completely miserable, I was concerned for her care and safety. Thank goodness we found The Pearl! It has been a great experience. The staff is VERY caring and my mom has very much enjoyed her experience. There have been little issues here and there, but I realize that caring for people with Dementia and Alzheimer's is a challenging responsibility. I also have a bit of a drive, but I don't think I could have found a better place! I'm a critical reviewer, but couldn't find any reason not to give 5 stars in every category.

My father has been at The Pearl at Five Forks for 4 years. This place is absolutely the most caring and loving community that anyone could ask for. All workers are kind and always do what is best for the people there. I am a Daddy's girl -- always have been -- and my siblings and I visited other places. The Pearl felt like home when we first walked in. Trust me -- I would not leave my precious Daddy there if it were not THE BEST. So clean -- food is great-- the care is unbelievable -- and the staff is excellent.

They were interested and helpful

My Mother was one of the first residents that moved into this caring community when they opened. She was there 3 1/2 years before she passed away last year and she loved it there and I was so happy that she was there. She received excellent care. I was so pleased with The Pearl at Five Forks, that when it was time to make that decision for my husband, my husband and I both agreed that he would also reside there. The Pearl at Five Forks has an exceptional staff with very low turnover and that makes a huge difference in being able to provide quality care.