Brookstone Terrace of Simpsonville

I'm very concerned about ongoing staff turnover and staff training to provide the best possible care for residents. The generous rating reflects the effort of the facility to deal with industry-wide problems. I wonder if this facility and industry should increase compensation and if that would lead to more stability in staffing and better resident care. Should government step so families wouldn't have to deal with the increasing cost?

My mother was a resident at Brookstone Terrace. First and foremost, the staff were excellent. The communication from them was extremely helpful, consistent and they could be reached anytime day or night. The facility is always clean. They are constantly cleaning and tidying up the rooms. My mother's room was always in order and I never had to ask for anything to be done. Brookstone Terrace should definitely be at the top of your list for consideration. Ask for [name removed]. He explained everything and answered all questions. I highly recommend Brookstone Terrace.

My husband was only at Brookstone Terrace 2 weeks. He escaped from the emergency door on 2 occasions. The second time he was discharged on the spot. I had to make an appointment to get his things the next day. They called a deputy who transported him to our home, even though he has dementia with aggressive tendencies and had attacked me there. And previously threatened others at our community. One of the worst days of my life. Since then my attorney said I could have initiated a lawsuit, as the law says one is to have 30 days to locate another facility after their loved one is evicted. Thus, in my heart, I cannot recommend Brookstone Terrace to others. Personally, it was a nightmare.

The caregivers are incredibly attentive and caring for both of my parents (both are residents). The directors are extremely supportive, and they are quick to respond to questions or concerns. Love it!

Mom passed very quickly due to Alzheimer's (date removed). She was only at Brookstone for 10 days. They were great to deal with and great with mom as difficult as she had become. Everyone was so nice to all of us. It was small, too. Which we preferred. Finally it was not in the city. A plus for us. They really worked hard to accommodate my mom as well.

I would recommend this facility to anyone. The staff is outstanding, friendly and caring. The move in was odd as Brookstone knew we were coming and there was no help or direction at move in. Overall, we loved Brookstone Terrace of Simpsonville.

The facility was very clean and updated. I misunderstood that it was an all inclusive environment with residents of varied levels of abilities. At times it was too much for my Mom to handle. The food was one of the things that we were told was special, upscale & great quality and it just wasn't.

This facility is one of the.best I've seen! [name removed] made the admission easy, organized, and peaceful The Owner is there frequently, no trying to figure out who runs the place. No one has been scared of questions, transparency is so refreshing! Staff / patient ratio.is above regulation and so far, no staff shortages truly remarkable! My Father in-law is alert and engaged, acts perfectly content. The mix of Residents without memory deficits with those who have deficits has greatly benefitted him.

I would recommend this facility to others, provided the resident is not a serious fall risk.

The staff is incredibly kind and helpful! Communication is top notch and everyone is quick to respond and address any concerns immediately.

I did a lot of research before bringing my mom to Brookstone and was above satisfied. The staff is outstanding and very caring. I loved that there was no separation between the memory care and assisted living residents. Whenever I had questions or concerns , they were addressed immediately. My mother was happy here even though she could not join in the activities. Overall, if I could give Brookstone Terrace Simpsonville a 10+++ rating I definitely would. Oh and the food was great too

We picked this community because, we liked the fact that the memory care folks were integrated with the assisted living folks. Good price, nearby location, space available immediately.I would recommend it to other families. My loved one seems to be happy and is enjoying the social aspects.

My family and loved one had an average experience. Everyone seemed friendly. We would recommend you ask lots of questions and tour each community well, before committing to a single one.

My mother is a resident at Brookstone Terrace of Simpsonville and everything at this facility has been great for her so far! Communication with the family is great with the text message groups. The meals are good, and there's always alternatives like a chefs salad if you don't like something. The staff is almost always welcoming and friendly.

5 for all! Their communication with the family has been excellent. Staff is very caring and compassionate. My Mom had to go to the hospital for a short while and they text us daily checking on her condition. They also eat with the residents. When the new management took over they converted the existing staff dining room into an art room.

My mother in law said some of the meals were great and some of the other meals were terrible. However I did not get a chance to eat there so I am not too sure. With the activities I do wish they had transportation to take the residents to outside events. Based on the experience we have had so far, we would recommend the Brookstone Terrace of Simpsonville community to other families.

Brookstone has been wonderful for my loved one and she constantly says they take good care of her there. The staff have always been responsive and to any questions or issues. Staff has always been friendly when I go in.

Brookstone Terrace of Simpsonville is a small, very personalized facility. The work staff is outstanding, as is the facility itself. I would recommend them to anyone.

We love Brookstone Terrace. We visited multiple places and this facility was above and beyond anything else that we saw. It is an outstanding facility itself, the building is very modern, clean, and has an open concept. Even the courtyard is beautiful - they have 2 of them. It is all well thought out and cared for. We love the approach they have, [name removed] and the team mix the memory care crew and the regular assisted living residents together. They are in the same living space entirely and mix together without distinction. That was a different approach than the other places that we looked at and we love that - it is a very encouraging atmosphere. We would highly recommend the facility to anybody looking, our loved one is doing great.