Harmony at Five Forks

There has been a lot of staff turnover but hopefully for the best. I would recommend.

Main area is fairly clean, personal bathroom and room don't get cleaned very well! Toilet stays dirty! Furniture in main area is cloth and needs to be replaced with something different due to mostly incontinent residents! We have been told for months that they are working on this! Staff is very friendly! All of the front lines workers are easy to talk to and seem to genuinely care! Communication is lacking and needs aren't always met. I have text the nurse line twice with no response. I haven't tried the food myself but my mom eats very well and seems to enjoy the food! Right now there are limited activities in the memory care unit. The lady that was there when my mom first arrived was fired and now her replacement has resigned! To me, almost all memory care units are expensive and the care is OK. Harmony is more economical for us because my mom is in a shared room. This is the 3rd home my mother has been in over the 3 years she has needed care. I do NOT think she isn't looked after but there is definitely a problem across the board in these facilities. The front line workers are UNDERPAID and are doing their best but there is limited staff. I have yet to figure out where all the money goes that is paid every month but it doesn't go to the hands of the workers. My dad, who is currently deceased, was in 2 facilities and the best one HANDS DOWN was {facility removed]. At the time that he was there ([date removed]) it was privately owned and the owner was there daily. A Place for Mom assisted my family with finding that facility as well! Sorry that my review can't be all 5's but this is the current reality of most all facilities! Room for MUCH improvement in our elder care across the board! In all fairness, I do need to add that Harmony's care for my mom is leaps and bounds better than the[community name removed] !!! I would recommend it, I just think the entire system has issues. Harmony is MUCH better than the residences! Nice facility with room for improvements. Very friendly staff!

I'd recommend it, but the staff turnover lately has been very concerning. Also the costs are ridiculously high.

What we like most about the Harmony at Five Forks are the people who are there, they are super nice and there is a lot of different things to do. Based on the experience we have had so far, we would recommend this community to other families who may need a place for their loved ones.

The facility is nice. The staff is warm and caring, I like that. The housekeeping can be better. Communication is very good. l like the way the food looks and the sweets are so good.

All is good. The best thing about Harmony is that their Independent Living provides 1 meal per day and weekly light housekeeping, including bed linens, which is included in their monthly rent/fee. That fits my mother in law perfectly.

The Harmony has met our needs. My sister is very happy there. We picked this place because it is small and we loved the floor plan in the memory care area.

If I could give the value for cost a 0 I would, only say that because he was only there for four days and they charged him the full price [fee removed] minus [fee removed] they will refund to us. How is that fair? The place and the community is nice, but it's not worth the amount that they charge per month. None of the nursing homes are worth that much unless they are completely a vegetable. What I have learned from this whole experience is none of the nursing homes, regardless of how much you pay per month out-of-pocket will treat your family member like you can at home. None of them. My sister and I are done with nursing homes. It has been a negative experience.

I would say it's the best! I picked this community because of your excellence! I would enthusiastically recommend to others.

I highly recommend Harmony at Five Forks. The staff is caring and knowledgeable. [name removed] is a competent, involved medical professional who goes over and above to ensure that each resident's needs are met. The housekeeping is good in the halls and public areas, however, I'd rate it a 3 for the resident's rooms. The staff communication with the family is excellent and very appreciated. Harmony at Five Forks truly is a welcoming home away from home.

The memory care section is very depressing, the staff is not as caring or involved or as friendly as the assisted living side. Weekend staff are AWFUL. You get an ignored depressed feeling walking into the locked memory care doors.

5 stars for all! ABSOLUTELY WONDERFUL! The staff is very responsive to our needs, easy to access and quick to respond! Harmony truly is a FAMILY! My parents LOVE their new home and I can rest easy knowing that they are both happy and receiving the best care possible. (Harmony Square- Memory Care)

You cant go wrong, it is a great place. I have been very impressed with the activities offered for the residents. My dad loves the food. I have peace of mind having him here. There is always someone there if there are any issues. They offer levels of care so if he needs more care, he only has to move down the hall which is huge. Definitely has a warm and cozy feel to it.

My mother is happy at Harmony at Five Forks.

Has seemed to be a very nice place for our loved one. Great staff, great caring staff. Many activities , good food options could use some more though. Overall great place for our loved one.

Overall we have been happy with our experience at Harmony at Five Forks. My only issue is they don't return my calls fast enough.