The Landing of Long Cove

My mother loves it at this community. It is a very nice place, and she is doing very well. I like the staff, they have been very helpful and friendly. I know she is safe and in good hands with them. They do a good job with keeping the community neat and tidy. She has tired some of the activities they have available. They have nice activities like, bingo and church services. I've tired some of the meals and they are very good. She is being provided with great care, and we are pleased. I would recommend this community, it is a great place.

While I understand it is hard to keep everything clean with all the traffic there is a fair job done with the condition of the carpet.

This is a larger community and not quit what we were looking for. It seemed clean and the staff we met were nice. There are multiple levels and different staff for each level. This location was a little farther than we liked.

My wife and I just recently moved my mother into Long Cove Pointe. From the beginning we weren't for sure how the transition would go. Since moving in, my mother's quality of life has improved tremendously. She participates in the activities and she is stimulated throughout the day. The caregivers and everyone that works there seems to truly care. This was a very quick decision for us and we couldn't be happier to have chosen Brookdale.

My tour of this community was okay, but it appeared to be a community for someone who just needs a little bit of care. My parents needed more care. The apartment they showed me was nice, but designed for someone who still was independent and wants to live near others, instead of a big home. (You furnish a bedroom and living room and there is a bath and kitchenette with a small refrigerator & microwave.) They have a big main dining room, but I felt it would be overwhelming for my parents and nobody would be aware of their eating. The facility had easy access in and out, and I wasn't very comfortable with that. I wasn't shown the dementia care area. The pricing was alacarte ~ pay extra for helping with showers or distribution of medication. This is a nice community, but not the one for us.

There are some things about this community that are great, and other things I feel needs improvement. I do feel that they are understaffed, and need more aids on the weekends. My aunt does seem to be happy here, but it is still a work in progress for us here. There have been a few incidents where I didn't feel she was being cared for well. I'am having a meeting with the director too address these concerns. The nurses are good with communicating to me any problems. The meals are great. Overall it is still a work in progress, and hopefully the care improves.

Our tour of this community was a good one. From what I saw everything appeared to be well maintained. The community is nice and clean. The staff was kind and informative. It was a pleasant tour, but not the place for my mother in law and her needs.

I really liked this community and the friendliness I felt from the beginning. As a daughter, I wanted to make sure the people caring for my Dad were great and he got what he needed. This was a tough transition for my family and every day I'm thankful we made the decision to move him to Brookdale. The people truly are great and my Dad is happy and is adjusting well.

This is a fairly new clean community. The person that conducted the tour was nice and knowledgeable. There was a calendar of daily events on the bulletin board. I liked this community.

I was overly impressed with my visit to Brookdale Long Cove Pointe. The friendly faces I met on my tour, the warm welcome my Mom was given upon move in and the care since Mom has been settled has been great. I moved my Mom to Long Cove Pointe after her long time friend moved in and had such a positive experience. The care associates truly seem to care and are friendly which makes a difference! I struggled with the idea of moving my mom to an Assisted Living facility, but every person I spoke to was so understanding and was helping me each step of the way. I'm very satisfied with my experience and my Mom is happy, which makes all the difference!!

The management is wonderful, their hearts are in the right place but I feel they need to make improvements in the memory care. The staff seem to do a good job but I feel there is no "care" or high-level interaction. I was told they have a program that shows all residents pictures of their loved ones in movie-mode but I have yet to see this. I also feel they are under staffed and this may be the cause of not giving high quality care. I thought I picked out the best community based on what they explained to me but I have not seen all the greatness from this community. It has been a little over a month since my mom has been here and I hope, hope they improve.

Way worse as Brookdale! I now clean my Mom's room esp. the toilet every time I'm there. We pay for personal care but it is very poor as compared to what we received before with Emeritus. Poorly staffed with new faces constantly. Most aided not trained except on the job. No certified nurses aides. We have lost belongings including a denture. I have also found her with other people's clothes on!

The Brookdale team has done an amazing job transitioning from Emmeritus to Brookdale. The new leadership is making sure everyone is cared for properly and treated with dignity and respect. The tour is extremely informative and everyone that works there really wants to be helpful and really seems like they love being there. We moved my Mom in and it has been such a relief to know she is well cared for and happy. There have been no problems or issues and Mom has really changed for the better since moving there. FIVE stars!

Nice looking facility. The staff was extremely friendly. while on the tour they made my dad feel welcome.

Totally agree with Courtney and Lauren. My mother was here when it was Emeritus and it was lovely with great staff. Once Brookdale took over it changed drastically as "it is a business" as I was told by administration. The charges listed on here are so wrong. It is much more and they change charges on a whim. I received a $9000/mo bill for charges they decided to back bill me on for they never had me sign contracts on. I removed my mother to a lovely place where she died peacefully and well taken care of. I can only wish this for your loved one. It is not Brookdale. OH, they turned my dead mother into collection for their billing errors.

I would not recommend Brookdale to my worst enemy. They are highly understaffed and have no compassion for their residents. Their turnover rate of employees is outrageous, and this is because anyone that is good at their job gets tired of being underpaid and underappreciated and leaves. They have no hiring standards and even hire people from Wal-Mart as new aides, that have no patient care training and NO compassion at all and yell at residents. Your family member may sit in their own urine or feces for up to 2 hours without any attention to the matter, and then be told that they're having "phone issues" and their call button didn't work. Mind you, this is the excuse that has been given for almost a year now......The director has NO interest in patient care and is only concerned about the corporate side of things (aka the money). If you view the place and interview to send a loved one there they will paint a VERY pretty picture and things will go well for.....maybe a few months.....but then everything will begin going downhill and you will see the true way in which things are handled. They have no problem promising extra care and CHARGING you for that "extra care", but don't expect to receive the extra care you have been promised. But don't worry, it will be on your bill, and you will be expected to pay the outrageous amount they charge you, all for your loved one to fall out of bed, sit in dirty depends, and not receive appropriate personal hygiene standards. Not ALL employees should be lumped in the same category, some of them DO care about the patients, but they are the ones in the kitchen, the activities, the housekeeping, not the ones actually CARING for your loved ones. Overall, this facility is good at TAKING YOUR MONEY but NOT good at providing care to your loved one.

My grandmother is currently here we are looking at other options. My grandmother developed bed sores after having an accident and waiting over 2 hours for help to the bathroom...and this was far from the first time this happened. Thank GOD my grandpa is there every day with her for about 12 hours each day or she would be in worse shape. When issues like these are brought to the attention of [name removed], the current director, he says whatever he thinks you need to hear to get you out of his office. And subsequently nothing changes. They have 2 aides to service the entire place (aside from memory care which has only one aide). [name removed] says this is an adequate amount of help which clearly means that he is clueless about the amount of care needed by his own residents. Bottom line is that Brookdale accepts residents that need more than "assisted living". They offer extra care for an additional charge so you believe your loved one will be taken care of. Instead they take MORE of your money without supplying the service you were promised AND paid for. Unless your loved one is completely capable of taking care of themselves beyond cooking and doing laundry then this is NOT the place for you and DO NOT believe them when they tell you otherwise. Side note: Some of the aides there are REALLY helpful and nice. But this place takes advantage of the really good aides. They are overworked and under appreciated and unfortunately end up leaving. This means there is constant turnover and communication between nurses, aides, and administration is abysmal.

[removed] Don't trust anyone here. They lie and don't care for the residents. Just ask how long staff has been there. High turnover rate.... Run!!! If I could I would not even rate this place, it doesn't even get 1 star in my book!!! HURRY RUN AWAY!!!!?!!!!

My Aunt is still adjusting to moving to Brookdale Long Cove Pointe, but she is doing fine. She does participate in some activities but hasn't ventured out to an outing with them yet since she is still settling in there. The staff is friendly and very responsive to requests or anything that is needed. They are quick to respond and have the best interest of the residents in mind. The food is pretty good and is good portion size for the residents.

I have a loved one living at this facility. Overall, they are responsive to my inquiries about my loved one's care, especially the nursing staff. However, there is difficulty getting medications when they are needed, sometimes waiting two hours for them. Using the call button often takes very long to respond to the patient. We were told it should take no longer than 30 minutes for a response. Management is difficult to contact and receive resolution of financial issues. Communication is lacking with respect to advising family or POAs of what steps the facility is taking regarding meds and medical care. The staff is friendly and give respect and care to the residents. This facility would be 5 star if they communicated better with family and POAs regarding financial issues and coordination with in-house doctors.