Mason Assisted Living and Memory Care

Well the facility is beautiful but there is not as much checking in your resident as you are lead to believe. It was very understaffed especially in the evening which is when my dad tends to get up, get dizzy and fall so I was disappointed by that. I could tell you several things that happened that influenced my decision to move my dad but it would be a lot to write here. I would prefer my name not be on this if you post it anywhere.

Mason assisted living is one of the best places to live if you live by yourself if you need assistance or whatever it’s a great place to be . Every one is so nice and rent is very reasonable and food is better than expected.

A few bumps at first but overall the facility is beautiful clean and has everything our mother needs to be comfortable and well assisted. Plenty of activities for residents to do. The staff seem to know each resident personally and notice each individual’s patterns. They assist in getting them to meals if they don’t arrive on their own. They have laundry service cleaning hairdresser and have even taken our mother to Dr appointments.

My uncle loves it there he has meet new people and even made friends there. I am glad that he is there. He gets great care and the price is in his price range. The staff there are nice and very friendly. The meals all homemade and you can get other stuff if you don’t like what they have on the menu for that day.

I had a family member in Memory Care, who had been deemed incompetent. Resident has a court appointed guardian. There was a incident of resident trying to get out locked door. Guardian received call from fire chief, facility wanting to take resident to Emergency Room for psych evaluation. Resident was taken to ER without permission from guardian. The evaluation was negative. When resident was returned to facility, family member was told by DON that resident could not return to facility. Stated, "he is not wanted here." Police was called to take resident to jail. Facility was told they could not take resident to jail. I would like to encourage Administration to read and learn federal and state Resident Rights. Consequence to facility when violated. A thirty day written notice with reason for discharge must be given. Permission was not given by guardian to take resident to Emergency Room. This is only a few of violations that occurred.

The new staff at Mason Assisted Living has worked hard to address our concerns and based on this experience we would recommend this community to other families.

There has been significant turnover in staff and workers. We are on the fourth Executive Director in a year. The best aides moved on. Housekeeping is hit and miss. Those most satisfied are bringing their own housekeeper. Families complain about lack of communication at each town hall. The move in process was not complicated. I personally think that the food is not good. However, I require a special diet that no one offers. One good thing is that they publish the menus so I can work around it to eat food that I should. The activities were great and creative for awhile, but have gone downhill in the past few months. The best thing about this place is that it is close to my location for medical appointments and also close to my family.

My loved one was previously a resident at Mason Assisted Living and Memory Care and the experience was good. Based on our experience, I would recommend this facility to others. The staff are very tuned into the needs of the residents. As for Memory Care, I have no experience on that side of the facility.

I would tell them to look elsewhere.

I toured with Mason Assisted Living and Memory Care and based off of what I saw, I would give everything a 5 minus the value, which was a 4. It was a wonderful facility, but just too pricey for the level of care that my loved one was going to need at that time.

This is a very good place with a variety of activities and plenty of opportunities to socialize. My loved one is able to co-mingle with the assisted living and memory care residents and this is ideal for my loved one. The staff are great to work with. They are good at following up with the family to make sure that our questions are answered. There are monthly town halls held by the community to assist the family members with information about the community.

I have told everyone what my dad has told me, he loves it! I have felt like it has been such a great decision for both dad and me! I have been able to visit most days and see him, still go out to eat and hang out but not have guilt when I make plans for myself. The staff is amazing-kind and friendly, but attentive and perceptive! I love how bright and clean it is! I would recommend this place for anyone who wants the best for their parent !!!!

We like it because its close to where we live. It's also smaller than some of the really huge facilities. I think our loved one gets more specialized attention that way. The staff is great. She loves the activities. I can't say enough good things about it.

I would recommend this community. Our loved one passed away here. We knew going in that she may not come back from it but they were wonderful with her and came highly recommended. I thought she was in the wrong place but there were committed to my loved one and they took care of her the whole time. It was a lovely facility for my loved one even though she required extra care they were extra kind and good to us. The cost was also reasonable.

Mason Assisted Living and Memory Care ~~ the name doesn't do it justice. I'm looking for Independent Living and I felt right at home. Some of the residents had created beautiful coasters as gifts, and I'd love to be in that class. There was a lot of personal art displayed. The residents were happy and busy. I saw they have a foster program for kittens, that would be so much fun! The menu looked good, and I understand you can always opt for some tasty soups and sandwiches. The apartment i liked the most was the one bedroom. It seemed very nice with good closet space.

I was pleased to get a tour of Mason Assisted Living. [name removed] showed me all around this gorgeous campus. What impressed me, besides the decor and multiple options for rooms, was how lively everyone was. The guests were all out and about, and enjoying activities such as "German Waffle Day, " art, puzzles and happy hour. I was sorry to miss the kitten encounter, but hope to see it in the future.