Montage Mason

Staff know the residents and are receptive to questions and feedback. Acitivity director is great with the residents as well. Staff are caring. Responsive and helpful. Has been a positive experience

The staff was really nice, but the Memory care was VERY understaffed. The people could not have been nicer and were very good, they did the best that they could. We spoke to management several times about this. It fell on deaf ears. The Memory Care unit could have done more activities, but I understand. My mother was higher functioning than most, so it was hard.

My loved one is currently a resident at Montage Mason and everything has been great for him at this facility so far. The cleanliness and friendliness are great. The care services, staff and meals are also great. I would recommend this facility to others.

The staff and residents at Anthology of Mason are very friendly. The facility is kept clean and the atmosphere is relaxed and inviting. However, the admissions staff will over promise to you. The response times to help requests can get lengthy and are rarely quick. If the residents eat in their rooms, the orders are more often wrong than right. Lastly, the staff seems overworked, entering rooms very late and very early, and at times they drag out simple tasks like laundry, for days.

All the staff at Anthology is very friendly and could not be more accommodating. The nursing staff is super friendly and helpful. My mom tells me the food is excellent. The activities are great in Assisted Living, but not so great in Memory Care. The facility is very clean, and they keep the residents' rooms clean and their laundry done. My only complaints are lack of activities in Memory Care and a lack of consistency in helping Memory Care patients get ready for bed at night. Getting the residents up in the morning has been fine, but there's a breakdown in the evening routine. Overall it's a great place, and I'm thankful to have found it for my mom!

My loved one likes the activities, inclusing the arts, and crafts. It's really nice, and they have a nice family room. My loved one likes to go out to the garden. Overall, I love the way that the residents are protected. There is a sense of safety and security, which makes me feel comfortable.

We moved our mom here after a horrible experience at a different facility. What a difference! The staff are kind and caring. Staff turnover seems minimal which is a big deal. Communication between staff and family members is timely and most times Instant through texts. The food is great according to our mom. They also have a very busy activity calendar which mom loves! Can’t say enough good things about this place!

Moved mom back to Cincinnati in late August, after many years of living in Florida. After looking at several assisted-living communities in the area, decided on Anthology of Mason. So far, a great decision. The facility is great, in regards to mom's apartment and other areas like dining hall (like's the food!) community room, library and movie theater. The staff, from nursing to activities is wonderful and they have worked hard to make sure mom had a smooth transition. Residents are also very friendly and welcoming and mon has made some great connections already.

Tour went very well as most all of our questions were answered before having to ask. A lot of information to absorb but all positive. The common area could be more cheerful but seemed to include what is needed for the residents.

We are pleased with the staff and my Dad feels safe there. They have activities that my Dad does not participate. I wish someone would “engage” him in an activity that HE would participate to help his mind. Otherwise it’s been what he needed b/c he could no longer live alone. We also had to privately hire someone to watch Dad 9:30p-0730 to make sure he doesn’t fall when he gets up in the middle of the night. Sincerely, [Name removed]

There was a large disconnect between what sales told us and the level of care my mother received. I'd be hesitant to select this facility if your loved one isn't fairly independent. The facility is beautiful and well designed. Activities are plentiful. Food is good and the dining experience pleasant. The residents are delightful. What you pay for is the CARE, though. Go into this one with your eyes WIDE open and plan to visit frequently if your family member needs any assistance. We've had challenges with staffing, housekeeping, lack of checks, meals, and med errors.

We visited the Sheridan to inquire about a community for my mother. We were thoroughly unimpressed. The sales lady, [name removed], had no clue what she was talking about, changing prices each time we talked. Seems like they are only out for money. Would call me weekly to see if we were coming. We chose Magnolia Springs instead and are much happier. Buyer beware.

beautiful décor, friendly staff, clean, limited dining hours

I decided to go with a dedicated memory care facility rather than a facility with a memory wing