The Landing of Long Cove

My mom did very well at The Landing. She liked it, and so did I. The people there were nice and took good care of her. Unfortunately, she had several medical issues pile up on her in August 2023, and ended up passing away in Hospice. If [name removed] is still there as the concierge, she is fabulous! The nursing staff is also wonderful. Because it's relatively small, the staff members get to know the residents quickly and look out for them and their needs. They have nice daily activity programming for a range of interests. They had a good partnership with Buckeye Health when Mom was there - really helped with post-acute rehab. The rooms are a nice size - plenty of room for bed, dresser, seating - generous closet space too.

The grounds are clean enough and there are some fun activities but if your loved is not independent then this is not the place for them. If assistance is needed it is not uncommon to have to wait for an hour or more for the aids to come and help. They will assist with 2 showers a week. If the resident asks for one on another day, they will be told it is not their day, even if they have incontitent issues. I was requested to be the contact person by my loved one. However, when I contacted them with a care problem, neither the Executive director or head nurse would acknowledge my emails, text or phone calls. The cost is fine but you loved one will not receive the level of care they are paying for.

I felt the facility and grounds were very nice and well maintained. The memory care fenced yard where some of the residents planted things was enjoyed by my mother and me. Most of the staff were very caring and had a tough job because They were understaffed at times. Aides named [name removed] and [name removed] a were angels. I felt like the medical staff seemed overwhelmed at times and patient's meds were nor always given correctly. I know a facility like yours is not the same as being home but for many it is the safest place to be. I visited everyday whole my mom was there and their are many dedicated people who have good hearts caring for the patients.

I picked this community because they were one of the few places near me that would accept my dad even though he is a 2 person transfer. I will say that the employees are nice to my dad.

Some staff are great, but they are short staffed with much change over. The place is smaller and friendly. I visit every day to make sure my mom is getting the help she needs. It is not home, but it is relatively safe.

My husband who has young onset of Alzheimer's was in their memory care unit for 5 days. During those 5 days I gave my husband every single shower and we even were asked to spend the night with him one night. After 5 days they sent him to the hospital for behavioral issues. After 30 days in the hospital they would not take him back as a resident. They said they would give me a refund of the first month minus the 5 days. They said they could not return the $[removed] community fee because I had used a placement service and they had paid them a finders fee. I spoke to the placement service and they were never paid by the Landing of Long Cove. Almost 2 month later I am still waiting for my $[removed]+ They will not return calls.

We're happy with this community, they're really sweet here. It's a small facility and everyone knows mom by name. They kind of look out for her. Housekeeping is frequent, laundry weekly, trash daily and they all do a good job. When they're finished cleaning it looks immaculate. The staff is really nice. The director and concierge at the front desk are both wonderful and helpful. They really are proactive here and try to stay on top of things. I feel like mom is safe and well looked after. Mom enjoys playing the piano and they have one in the common area, but didn't have a bench for it. She mentioned it to one of the staff, they actually ordered one so she could play! She loves to sit and play and they all enjoy it! Communication with the family is pretty good. She doesn't always like the food, but overall it's pretty good too. I would recommend them to friends and family.

This facility is great! I have zero complaints. Mom is completely taken care of and very happy here. I absolutely have no concerns when it comes to her care at this facility. They seem to have activities every hour and the atmosphere is great. I have recommended them to family and friends and will continue to do so!

It is a great place for your loved one. My loved one was treated well during their stay. The director and staff have all been friendly and helpful to work with. The food was pretty good for my loved one.

We really like the location of The Landing of Long Cove community it is very close to home, and most of the people there really do seem to care.

They have excellent care options as far as I could tell from our short time there. The staff is very caring, and flexible in meeting our needs.

The community had a great plan for covid and kept the residence safe. I felt like it was the best community I could have chosen. The community was good at communicating and kept us updated and informed. I absolutely would recommend this community to others. The community was well kept, very clean, and did not smell.

Our loved one is happy with the meals they serve, they are not restaurant quality so that could use some improvements as far as the atheistic's. We think during covid they have done a very good job, they have been conservative where they needed to be, and they should be given high marks for their approach.