Traditions of West Chester

Comments: the facility common areas, cafeteria etc are perfectly maintained but individual rooms don't always get cleaned weekly because of short staff. Most aids are very friendly but a couple are abrupt with the residents. Care issues are more of a concern for those needing the highest level of skilled care. The food is not always suitable for individuals on restrictive diets. There is a lot of turnover with continual new faces but the facility director expects this to settle down.

Traditions is a very clean and welcoming facility. The Memory Care is a locked unit with only the staff having the passcode to go in and out of the doors. This can be difficult at times as a visitor /family member must ring a bell and then patiently wait for staff to come and allow you to come into the Memory Care area. Due to patient/staff ratio, sometimes the wait has been over 5 minutes for someone to unlock the door. Due to the patient/staff ratio, my mom did escape the facility twice. The first time the security door alarm was broken and did not go off; the second time the staff was too busy with another patient and did not follow up immediately and my mom was found outside the facility by a dentist office personnel. I'm currently experiencing an issue with my monthly payments not being acknowledged by the local financial person but is acknowledged by the corporate person. So every month I get an overdue bill. Very annoying.

My sister left there after about a month because it was so awful. Everyone seemed very nice but I soon realized my sister wasn't showering. When I brought it up they were not very helpful. My sister didn't need help just a reminder to shower every day. She had a hard time adjusting. Actually she never. They had her meds all messed up. They were giving her ones that she no longer was supposed to take . Someone had found meds that were in a cupboard that shouldn't have been brought to the facility. Nobody ever checked with me about any of that. Very concerning. When my sister moved in we did not even see a nurse. I'm sure that must be a requirement for admission.

Overall nice place. Seems to be a lot of turnover and generally short staffed. Yes I would recommend this community to other families. They were just taken over by new management. They are definitely doing their best....very easy to work with

My husband is no longer there. We had issues and I decided to take him elsewhere.

The aesthetic and layout is very appealing and homey which really aids the resident wanting to be there. Communication with the mgr level staff can feel disingenuous. The process was easier than I thought it would be and we feel Dad is in a safe and healthy space. Some we looked at called themselves assisted living but were very much nursing homes. This is true assisted living with a la cart service's. Additionally, this place is a great location for us.

Staff is amazing! Friendly, patient, caring I would absolutely recommend West Chester to others looking for care for a loved one.

I do not purposely write mean and retaliatory reviews. If I am dissatisfied, I usually just don't respond to a review request, but my mother's one year residence at West Chester Assisted Living was more often difficult, frustrating and at times a danger. Communication between staff is awful. Staff to resident ratio is said to be optimal and meets requirements, but does not often meet the acuity of many residents. Call lights are not answered in a a timely fashion. My mother was sprayed all over her entire body with Fabreeze air freshener because the director of nursing said she "smelled" instead of assisting her with a shower! My mother fell many times requiring ER visits. My brother and myself would often times be the ones to find her lying on the floor. Her last fall split her head open and broke 5 ribs. She died 4 days later. The facility is new and beautifully decorated. Don't be fooled! Turnover rate is extremely high. We were promised the moon, but hit by an asteroid. So sad.

My loved one was previously a resident at West Chester Assisted Living and Memory Care and our experience at this facility was terrible. This facility is more like an Independent Living facility than it is an Assisted Living facility. The cleanliness was great, except for my loved one's room. As for the friendliness, the friendliness of the everyday staff was great but the friendliness of the Director of Nursing was terrible. The care services were poor. The staff was good except for the Director of Nursing. My loved one thought that the food was delicious. As far as the activities, they did not come get my loved one for them. They were also not giving my loved one the right medicine. They ordered medications that she wasn't even supposed to be on. When she moved in, we didn't even see a nurse. And one never called me to discuss a change in medications. Very strange. This facility was definitely not a good value for the cost.

The meals and dining service gets 5 +. Mother n Law has Macular. Pretty much 100% blind. They will take her and go with her to assist her at the Dr Office . Dining Room, Staff and Food Is Excellent. They even cut up her meat for her. Overall, Best Choice !!! Just think they are a lil short staffed and at times some things may fall thru the cracks. Like a shower, appt cleaning. Physical and Occupational Therapy is on point .. they really do a nice job.

My family and loved one had a good experience with West Chester. The community is clean anytime we visit our loved one. The staff are friendly and community is great. The activities are not frequent and the meals are mediocre.

We've had such a great experience at West Chester Assisted Living. It is a very nice facility, and everyone is so helpful and kind. I would recommend it to other families.

My mother has been living at WCAL since [date removed] Mom is 93 years old, and while her mind is still sharp, she is physically challenged since a serious stroke in 2007. We love WCAL because of its size, it is small enough that mom can get around easily in her motorized wheelchair. Mom is often out and about, playing cards, working puzzles, attending cooking classes and happy hours! Or perhaps she is out enjoying a concert or dinner out with her friends. My mother has found independence like she hasn't enjoyed since her stroke. She has more friends and activities than she has had in years. All this because of the great staff that lovingly cares for my mom. The caregiving staff is very attentive and loving. The Director works very hard and wears many hats. The sales director is amazing. She is a shining light, and is loved by all the residents. She goes way above and beyond to lend a helping hand to the residents. She shows a very deep level of love and dedication to the seniors.

West Chester Assisted Living and Memory Care has been a wonderful experience! We liked everything about the staff. They did everything they said they were going to do and we were not disappointed about anything. Based on the experience we have had so far we would absolutely recommend this community to other families looking for a community for their loved ones.

My relative was there for less than a week due to their inability to adequately contain him. We were forced to provide 24hr oversight until we found another facility. Worst medical care experience my family has ever had.

They are wonderful to my mother. They do have a lot of activities provided but my mom does not participate in them. My one complaint is that I am sick of the masking - half of the people wear them but not correctly so I assume just not wear them at all. I have reached out about this but have not heard back. Overall though I would absolutely recommend West Chester to others. The staff follow through and do everything that they say that they are going to do.

Stop by and got to talk to Sales Director about getting a place for my mom. She was very helpful and answered every question that I asked and if she did not know she found out before I left. The whole group were very pleasant. Everything was clean and neat. It turned so good I got her a place. Meet the Executive Director very pleasant. If you need a place for a loved one you need to stop in for a tour.

I would recommend the community to others. My loved one is happy and safe here and this is important to me. The staff are corporative to work with and are attentive to the residents needs. They provide wonderful almost one-on-one care.

The location is very convenient for our family, and we do know they are still not taking the residents our on field trips just yet. The one improvement they could make would be with their communication and returning phone calls.

The feedback is the only problem I have. It seems to be good, but I don't get feedback about my loved one. The admin team have been prompt in sending me the bills to send to the insurance. My loved one says she likes the food and it is excellent here. Prior to COVID they had activities each day for the residents to participate in. They will be starting to allow visits in the resident's rooms for 2 hours each day with 2 family members. They switch staff a lot. The staff is friendly and will say hi and welcome when you walk in to the community.