The Grande at Creve Coeur

I moved my brother out of The Grande at Creve Coeur as soon as possible. Staffing is too low and not qualified enough for the level of care most resident’s require. Staff are always on their phones and not assisting or engaging residents. Sad ?? Family cleaned his room and did his laundry as the facility didn’t/couldn’t provide proper services. I would NOT recommend this facility as it is currently staffed. Please do Not continue to contact me. I’d like to put this expensive and disappointing experience behind us.

My mother was moved to The Grande from an Illinois memory care facility because she required care not available in Illinois. Sadly she was only there 2 months before passing. But in that time we were pleased with the care provided. The facility is beautiful and well maintained. My only concern was that all the employees we encountered seemed to be temp employees or newly hired. There was no continuity with mom's daily caregivers. But I wouldn't hesitate to recommend this facility to care for your loved one.

The Grande of Creve Coeur has exceeded my expectations in caring for my mom. They are firm but loving, communicate frequently and effectively, and provide excellent care for a very difficult patient. I am so thankful for all the staff. The facility is clean and well decorated. My mom also enjoys having her own room and bathroom. Highly recommend The Grande of Creve for memory care patients.

I would recommend The Grande at Creve Coeur to others. I really like that the whole building is memory care and not just a locked wing at a larger assisted living facility. The staff is always smiling, nice and welcoming. They also communicate well with my sister and I on how my dad is doing.

They staff were very kind & helpful with the admission process. The community was helpful in keeping my mom active & stimulated. Our situation was not like other residents because my mom's memory issues were related to anesthesia. During her 2 week stay her memory continued to return, so the staff were very engaging. Improvements I know all facilities are having trouble keeping staff but additional staffing would help. There were a few times mom was afraid at night that other residents would come into her room. But again she was only there a short time.

I'm happy overall with this facility. I visit daily. I know every place is having difficulties acquiring and keeping quality staff. Most of the staff have been wonderful and I know they can only do so much. I understand some of the things they have to deal with everyday, so I take that into consideration. Most of them are hard working, caring, and positive. They're very friendly to me, we know each other on a first name basis. I'm very conscious about letting the Director know about the good staff and the things that they do. I think that's important. My loved one frequently tells me that they take good care of her here and I know that they do. Again overall, I'm happy with my loved one being here and I've been very pleased with things. I would recommend them to family and friends.

The experience was not as great as we had hoped. The staff in charge of my loved ones care were uncaring and spent most of their shift hiding to avoid work and on their cell phone. My loved one had multiple injuries that could have been avoided if they were paying attention. The food was the same for everyone and lacked variety and appeal to those who need to keep their weight consistent. Rated a 3 because this may work for those early in the disease and can do for themselves. The administration tried but didn't seem educated and/or qualified to handle the task at hand.

really friendly staff who are always available to assist with any needs.

I would tell people to stay away. The facility is nice and they have daycare and respite care for residents. My loved one was doing great when moving into respite care, and when I came back to get my loved one they were sitting in a chair with a broken shoulder. I had to take my loved one to the emergency room. My loved one hasn't been back with me, and this was in March. The community was sent a letter, and they never responded. They didn't even bothering to call to check on my loved one.

Got off to a rocky start but they are trying very hard to get the kinks out. My aunt loves it there, they are her new family. Love that it is a small establishment.

Family comes first with The Sheridan. They treat the resident wonderfully. They have a lot of long hallways so it would be hard for someone with a lot of mobility issues. The room size is good. The food is fantastic. They have lovely outdoor space, covered and uncovered.

Sheridan at Creve Coeur is beautifully set up. The staff is very friendly and accommodating. Unfortunately the cost is prohibitive for our needs.

This is a good community for good care .We like that the staff and the community is new and very clean. The menu is really good and we like knowing that there is participation in the nice activites .We would highly recommend this community for the care and the value for other families and loved ones .