Promenade Senior Living

We needed a month of assisted living care for my husband. We visited several facilities and decided that Promenade suited our needs best. We made a great choice. The staff was friendly, kind and professional and very engaging. They made sure my husband didn't just sit in his apartment while I was gone. The residents are also very friendly and enjoyed my husband's outgoing and sweet personality. The facility is very clean and well maintained. There's great atttention to the safety of the residents. The meals are great. There are plenty of activities to keep the residents physically and mentally active. Promenade is a gem and I hope this review encourages others to visit and consider Promenade for their loved ones.

Their staff is lovely and the facility is beautiful. It really is a great place. My only complaint is they need more residents- so please recommend.

We have to visit my loved one all the time and repeatedly ask the staff for things he needs help with, like changing his adult diapers more frequently... While the facility is clean, the rooms bathrooms are frequently dirty. They are so understaffed is ridiculous. Some of the staff really cares but many have left or are leaving. The memory floor has more than 20 patients and many of them are in wheelchairs and frequently there's only 2 caregivers there, the most 3. The owners are aware of the situation but nothing changes Administration staff is not visible and they pretend they don't see you whenever they see family members The room is always hot, apparently the AC has been fixed but still the same issue Activities aren't geared to memory care patients

We were impressed with everything. My mother in law felt the menu options were limited, but I think at the time, occupancy was low, so that may have affected it. I can't really say about activities, because she wasn't there for very long until she had to be moved to skilled nursing.

It was ok. Some techs/staff were outstanding, and there were a couple who were not good/helpful.

What our family really likes about the Promenade Senior Living community are the workers. The workers have been extremely caring of my mom. Based on the experience we have had so far, we would recommend this community to other families who may need a place for their loved ones

I wouldn't recommend this facility to anyone. We picked this community because of the location and they allowed smoking, which they don't any more.I'd like to add that the management was horrible. They had severe staffing issues. They bullied my dad. They also refused to order his meds and my dad went without for three days.

My husband was here for respite care between Christmas and New Years. We discussed all his care needs during interview. 1. Three falls in four days, last one resulted in hospital stay for a week. 2. Sent to hospital in a depends,shirt and socks. Ummmm yes New Years weather. After 3rd fall with bruise on head and scrapes on back. 3. Was not notified after first fall He called. I finally reached someone that afternoon. 4. Call buttons in bedroom and bathroom did not work. VERIFIED by aide. Was told to only use pendant, should have been moved to another room. 5. Was not given meds New Years day. 6. Was told there was no sign of him calling on the call pad. Well someone diffently should have checked on him based on my emails of directions and first fall. Was given full refund. Glucose monitor not returned. Beautiful place.Need new management and accountability. Rest turned into nightmare. Unacceptable especially for the cost.

All of the above is an A plus, we only had one issues regarding our loved one not receiving medication on time.

Beautiful facility. One-time medication issue, but otherwise very good. Rated lower on dining because of resident disappointment with lack of meal variety. We picked this community because of the availability on short notice and excellent location.

We really like that the Anthology of Clayton View community is smaller and based on the experience we have had so far, we would recommend them to other families who are looking for a place for their loved ones. We actually also have recommend the Chesterfield location.

My loved one is currently a resident at Anthology of Clayton View. The location of the facility is great. However, there's too much turnover and not enough staff. I will be moving my loved one to a different facility in a couple of months.

The administration here are not capable. They don't address issues of residents. The food is inedible. They can't find anyone who can cook and run the kitchen. When confronted, they say the issue has been addressed. New chefs are here for a day then gone. I don't think they've eaten the food and if they have and they like it, so much for taste buds. They don't communicate among each other or with the staff. Basically, the right hand doesn't know what the left is doing. The staff is overworked, under payed and under staffed. Housekeeping is atrocious. Sometimes it's an hour or longer to receive care. Equipment doesn't always work and there's no suitable back up. If someone would ask me about this place, I'd tell them to run.

Like most places these days, they are sometimes understaffed and have a noticeable turn over rate. Probably better pay would be beneficial to make employees stay longer. Although most of the employees there do seem to be in a good mood most of the time.

We chose Anthology of Clayton View due to the location and the price. Everyone is sincerely caring and concerned about my loved one. She has said she always feels safe and cared for. Just what a family wants to hear!!! I would recommend Anthology to other families looking.

The overall experience is really good. The staff is very friendly and treat my mom very well. They are also very approachable when there are issues and work to solve them. Lots of activities. I love the facility. It is so clean and fresh looking. I would have given them a 5/5, but corporate fired the previous chef. My mom and several other residents loved that chef. They tell me the food now is really bad and the chef pushes them to eat early and finish fast so he can leave. Anthology also is understaffed at times, but I figure that is happening everywhere. So, for me, it is acceptable. But someone who expects them to show up within 10 minutes at every call should try to find that elsewhere. Overall, I really like Anthology.

I was pleasantly surprised from the moment I walked into the Clayton View Anthology. It was a comfortable and beautiful atmosphere. I wouldn't have guessed it was a senior community! They have gorgeous decor and their common spaces are well thought out. The residents that I saw were having fun being social and the food smelled and looked delicious. I noticed how the caregivers and staff were friendly to the people they were helping and the residents looked very well taken care of and happy. Had a great time and the event I attended and the pancakes were better than our local pancake house!

They are short-staffed. They were losing my loved one's things - his laundry, his dishes. We were charged for products that we never received. And I still haven't been refund yet. The entire time we were with them, I never received a bill that was correct. I had to ask four times in the last month to pay my bill, but nobody would assist me. With each incorrect bill, they told me they would let me know once they figured out. Yet they were charging me late fees, due to their errors and delays. They did end up refunding the late fees due to their error, but I was frustrated by the fact that I was being charged them in the first place. The first bill they sent me in the mail was wrong by over $10,000. The next bill, the same thing each time. Every bill was inflated by at least $1000 over what it should be. They have a $2500 community fee, which is outrageous - what does that even go towards? When I call up there, especially on the weekends, no one is there to answer the phone. I leave messages and don't receive return phone calls. When I was there in person, I would see the staff, including the director, and they would try to rush away like they didn't see me so they didn't have to talk to me - [name removed], [name removed], and [name removed], in particular. The facility looks okay, but they are totally unorganized.