Fairmont on Clayton

My loved one has since passed on but what we like the most about Fairmont on Clayton was the staff. The staff was fantastic....very caring for both my husband and me and we would definitely recommend this community to other families based on the experience we had

My parent has lived at Fairmont two years. Over the past several months, I was repeatedly advised by management to move my parent from level 3 care to a higher level of care, ie, memory care. I felt all along that this move was for the staff's benefit not for my parent's. It's been over two weeks in memory care where I was promised more hands on attention and it's no better and possibly worse (time will tell) than the lower level of care. I have been told a dozen times that caretakers do not check on residents when family is visiting. This makes no sense. They should be helping me see the type of care we are paying for instead of avoiding me. It pains me that this is the best we can do, But it truly is. Sadly skilled nursing is worse.

I would say that they made a hard situation easier for both Georgia and the family. She had dementia and needed two people to get her out of bed. They took this on and we are grateful!

We cannot rate the activities as [name removed] cannot/does not participate. Cleanliness.....there have been days when it looks like [name removed] room has not been swept. Friendliness of staff..... staff care compassionately and enthusiastically for me as well as [name removed], the staff are always interacting positively with the residents. Meals/dining.....variety, quantity, and flavor .Activities.....even though [name removed] has not been able to benefit from the activities available, the activity director and the activities seen when touring were very influential in selection of facility

The food is okay. They don't always serve what's on the menu. They offer plenty of activites, and outings for the residents.

I would recommend you don't place your loved one here. There is lack of training for the staff. The aides treat the residents as if they don't care. It comes across that the aides only care about themselves. The staff communication with the family is horrible. The Executive Director even blew me off when the family tried to discuss things with the them. There was a time they stated I said something, and I didn't and I had to question that.

My mom had lived in the community for 3 years and we have been very pleased with her care. As her needs became greater the level of care was met with care and concern and communication with the family. I visit nearly daily and mom is always clean, her hair neatly coiffed and sometimes even her earrings on. The new director [name removed] is terrific and has hired some amazing and compassionate staff. I highly recommend this “ homey” care facility

Very close to where I live staff is friendly. Its easy to go in and out when going to visit mom. They are a little short staff as others may be too. With mom having a hard to communicate and not as proactive in saying that she needs to go to the restroom it does make it difficult. With the community being short staffed mom isn't offered every 4 hours to go to the restroom.

I feel this is not a friendly place to live. The food is excellent and they offer a good variety. I would recommend this community with reservations

The staff was very nice and the security of the building is very good. They have a nice outdoor area that my father can walk around at. The food is really good and they offer 2 snacks a day. The Communication is not the best but they are taking great care of the residence. They have a new app available to help with communication. I would definitely recommend this community

We chose Sunrise because it seemed to be the best fit because of the way the staff operated with the other residents, it was also a very clean facility. Her room size is adequate. She said the food is alright. The best part about the community so far has been the caregivers here, they are very friendly and helpful. I would recommend depending on the level of care. It is rather expensive and they do not accept insurance.

Stopped in here with no appointment, welcomed with a wonderful tour, liked the services there. Taking her family from out of town there soon when they can get here as I really want them to see this. Just hoping they don't wait too long as rooms go fast I think.

Mom is happy living at Sunrise. They try to keep the care managers consistent so the residents get to know them. The director is responsive and tries to make the community comfortable. Mom has started to participate in the exercise class and they have current event discussions. The food is great and they have a jukebox in the dining room. The community is lovely and they have numerous conservation areas. They have a concierge when you walk in and the community is very welcoming.