Clarendale Clayton

Overall our experience has been good. The physical plant is well maintained. There is a perception of a lot of staff turnover, but that is not unusual. My parents say the menu could have more variety. They've established an Assisted Living Council, so they feel they have a forum for expressing their feedback

This is a wonderful newer community in Clayton, most impressed with the variety of offerings in floor plans and vibrant activity offerings and wellness options including fitness studios, workout classes and great events and programs. Residents I've met always say there is something to do!

I cannot overstate how awful the food is. Worse, you MUST pay $[removed]/month for it. with no discount if you don't eat anything there. Those old people sit for an hour at mealtimes with out getting any service even water. Food is often unspeakable when it does come. Wine is often unavailable. Staff is untrained and scarce. Kitchen is a quarter the size it needs to be. They've been through 4 chefs. I wouldn't be surprised if there is eventual legal action and health ramifications for the residents. Cost is very high. Cheaper tiny 1 bedroom is $[removed]. They charge for things like adding light switches ($[removed]) or outlets that should have been there in the first place. They charge to paint a wall PLUS double charge for future repaint back to the awful baby poop brown when you move out. Any upgrades are double charged like that and returned to downgrade when you move out. So stupid. Parking extra $[removed] a month. Tiny storage cage extra $[removed]a month. They promised a driver but only have one who works 9 to 4 so no 8:00 or 3:30 doctor appointment. Promised happy hours but they have no bartender. When it is open they use untrained staff. Activities are wonderful but they only have a 13 passenger van so most people don't get to go. My Mom is sorry she moved there and is looking. We are SO disappointed. It looked so nice. Building, employees, and residents are all wonderful. Owners/company are the worst. And it is not necessary. If they cared, this wouldn't be the case. Problems are inexcusable because they are fixable. I would never recommend anyone go to ANY of their properties.

Staff is very friendly and helpful. This place is not cheap.

Clarendale has a beautiful building but unfortunately that's where it ends. Management is a disaster. Lots of talk but zero action. Complaints about bad food and terrible service are ignored. There are committees that meet to solve these problems but any reasonable suggestions are ignored. Clarendale's sales philosophy borders on craziness. With occupancy hovering around fifty percent, sales continues to charge for parking and miniscule storage areas. A nickel here and a dime there, seems to be the sales philosophy. Clarendale has some very good people but they are increasingly harder to find. This could be spectacular place to live but not with short sighted management!

Ultimate bait and switch. Gorgeous building and decor housed with people promoting tours and glamorous amenities when the dollar is the bottom line- not care. The leadership treats the most vulnerable resident population, who pay the most and are confused, are treated the worst. Do not be fooled by the hundreds of people who write reviews because they are solicited to do so following a tour and a luncheon.

The Clarendale has had a change in leadership - with C.P. is now the running the community as executive director. She has repeatedly let down the residents and families. She does not allow the staff to meet the minimum standard of care. She has proven to be negligent over and over again. We left the Clarendale because we feared for our parents safety. Please beware - [name removed] does not care about ALF or memory care. She is the reason for the mass exodus of staff and residents alike. Our family would strongly advise against the Clarendale. The quality of care is non existent.

Very disappointed with the lack of care in the most expensive unit and most vulnerable patient population in the building…. Memory care unit. Both of my parents are there for advanced Alzheimer’s memory care. We made the decision because the clarendale boasted about their wonderful dementia certified specialist- who we LOVE. That incredible individual left being the director of the unit two weeks ago, and the leadership is failing our parents. They hired a mediocre replacement, didn’t inform any of the families or caregivers until my sister met w leadership about the replacement. No email, call or letter was sent re: the continuity of care. Countless staff members resigned because of the director of the clarendale. She treats the people she works with horribly. Be sure you check out the reviews on Google for the Clarendale Clayton….more than 75% are reviews solicited by the company after tours and events for the public- not actual residents/ families. The caregivers in the unit are A+!

My loved one was a resident at Clarendale Clayton. The facility itself is beautiful and brand new. The residents at this facility were very friendly. However, they only had two assistants for the entire floor. Not enough, and worse, the administration would not let the staff that I had hired around the clock to help my loved one fill in the gaps where Clarendale staff wasn't able to cover. Because my loved one wasn't receiving the care she needed in Clarendale's Assisted Living, they were very nice about allowing me to move her to their Independent Living floor so that the 24/7 nursing that I had hired for her could take better care of her needs. The apartment was lovely, but the physical features were not particularly friendly to the elderly residents. The showers were not the large walk-in types found in Assisted Living. There wasn't enough space in the shower to install a built-in stable shower seat and it was a huge challenge to get the wheelchair into the bathroom, bedroom, and closet. It just didn't seem like a space friendly to elderly. The dining room/kitchen staff was very slow and the menu only had a few healthy options (that's not to say I don't care for french fries, but some healthier choices would have been nice.)

We placed mom in memory care at Clarendale. It looked like a wonderful place but within a month and a half mom fell 7 times, was sent to the ER 4 times & had to spend 4 days in the hospital. We brough in overnight care for mom because that's when she usually fell. We also stayed overnight & noticed on 2 occasions the staff sleeping. With overnight help falls stopped but them she started falling during the day. It is very hard to get ahold of anyone in the memory care department. We checked on mom frequently & can't imagine what would have happened to her if we hadn't. We were there at dinner & the staff would put the food down for the residents but really didn't try to get them to eat much. If they needed help they would usually only get a couple bites. Mom was moved to another facility. She was put on hospice at the new facility & died 2 months later. We do not blame Clarendale for her death but do blame them for the pain she suffered the last months of her life.

My loved ones has preferences and the food does not always meet their needs. It was the first community that we picked, and the value for the money is great. We picked based on what we saw during the tour, it was brand new, and perfectly clean, and we liked the amenities. They have beautiful outdoor areas for the residents. I would recommend to other families.

Clarendale is a growing community and they are still trying to build their customer base. I think they are trying very hard to be a top tier community in St. Louis for Independent and Assisted Living Community. The staff are very flexible to work with and are accommodating to the family and resident's requests. The meals are very flexible, and the dining room is open 7 am to 8 pm and you can have any meal anytime. The community provides laundry services for assisted living. There is a fridge, small sink, cabinet space, and microwave in the apartments in the assisted living as well. The community will provide assistance for any ADL needed.

The community isn't even open and I feel this team has rolled out the red carpet and is offering something so new, exciting, and different in senior living. I am so impressed and can't wait to get into the community itself.