Autumn View Gardens, Assisted Living and Memory Care

Perfect. My Mom was originally skeptical but came to feel safe and comfortable. Very homey. Well designed. Lots of light. Very efficient room layout.

5 for all! Autumn View Gardens is a very friendly place that seems welcoming. Yes, I would recommend this community to other families Mom has been in a nursing home the last few months. But we didn't move her because of poor care. Her health simply declined.

It is normally pretty nice looking and they have a good amount of activities. My dad has also said most of the med techs are nice. On the other hand we have had multiple problems with the pharmacy they use and sometimes he doesn't get his meds on time. His room also hasn't seemed to be clean the last few times I've been in there(like sweeping and mopping wise) but he also tends to be messy so that could be him.

This is the Best Place. I would recommendation for this place [name removed] from a place from mom is the best!

The facility is very clean and the staff at desk and others up front are very friendly and nice. They said all the right things when I looked into them. Mom has been there almost 3 months and generally I/we have been pleased with many things. Many of the techs are very helpful. Since the facility is an inclusive price, I feel like they haven’t listened to our requests for more help as quickly. Mom is 96 and is legally blind with macular degeneration. Some of her techs/aides are very helpful. She has fallen and called for help and no one comes. They could definitely use more help in the dining room, and tend to run out of foods served that day.

The staff are very friendly and the halls are clean and has a very inviting vibe. I feel the staff trusts mom too much with her meds. They just leave them and don't confirm she takes them. She also takes showers alone and the way the shower is she floods her bathroom.

The hands-on staff are great, Mom loves them. Communication is poor. The meals are tasty and plentiful, but they do not accommodate special diets and Mom is diabetic. Move in process so-so - had to ask several times before we could get help with tv hookup and picture hanging. The apartment itself is lovely but bathroom and kitchenette are in need of updating. The shower does not have a safety bench built in, we purchased a separate shower chair. Laundry is done every week with no problem. Housekeeping in the apartment could be better - they vacuum and empty the trash, wipe down the bathroom, but her bathroom lightbulb went out and I had to call the desk twice to get it changed. I would still recommend them - I have seen a lot worse - but there is room for improvement.

Autumn View Gardens seems like a happy and upbeat community. What our family really likes the most about this community is the overall friendliness of the staff members that are working there.

The staff are always very friendly and committed. The building is very clean and well maintained. Price seems good compared to other's. The only concern would be that it appears they sometimes entrust mom to take her medications and the doctor does not provide details about her care. Such as no access to results of bloodwork, etc.

Our experience wasn't great here.

This facility is full of wonderful caring staff. They are attentive to the residents needs. i would 100 percent place one of my relatives in this community.

The community is almost done with a rennovation. Beautiful colors, new furniture and wall treatments. I had the chance to have lunch there; Turkey/Bacon & cheese Croissant, potato salad and cake was my choice. It was very good. The management team had hosted a Pancake Bar that morning for the residents. They got to choose their toppings: blueberrys, whipped cream, chocolate! Yum! I walked through the dining room and visited with several tables. The residents were happy and chatting with each other at their tables. The physical therapist was working with a lady on the main floor. Lots of visiting in the common areas. The place felt very good!

We've had several issues. Their tour and welcome packet sounds really good, but a lot of what they say they offer is not there. I feel like if we were not there monitoring what was going on, we would have no idea. It's not a place where you can leave your family member and not check on them like some families do. We had issues with medication being noted that it was given at a specific time, when I know it wasn't because Mom was actually with us at the time they noted. We were told four different stores about the situation until we presented them with our information. So we never really know if she's getting her medication or not. Activities are another issue. There is only one person who sets those up, and basically they're just time filler on a calendar. They'll have bingo every day written down in the afternoon, or some sort of card game. But as far as them putting any effort into activities, there's very little. Also, if we're not double checking to make sure that there are sundry supplies (paper towels, toilet paper, etc.) in her room, it may or may not happen. They said they would make sure she was at all three meals. But that's not necessarily what they do. They expect the resident to show up on their own. Mom has dementia, so she may or may not realize it's time to eat. So we've had to make sure she's actually getting that phone call or knock on the door or whatever it takes tot get her notified to go eat. She's not good at taking showers on her own now, which is common with dementia. And many times I'll show up to find she hasn't had a shower in a couple of days. But since we're there all the time, they know that they're supposed to be doing all of this and make sure it gets done. But I'm not satisfied that all that would happen unless we were there. The meals that we've been to are not good. They might serve a salad or a ham and cheese sandwich - things you would find at a grade school cafeteria. We spent 30 minutes or more going over Mom's nutrition requirements, none of which really mattered in the end, because they serve the same thing to everybody there. We're just not seeing really anything that was represented to us in the beginning. She's getting some socialization, which is good for her. And there are a few staff members who go the extra mile to look out for her when they can, which we really appreciate. But we were really disappointed when we started seeing all the discrepancies between what they advertise that they offer and what is actually taking place.

There's NO place for the non-memory care residents to walk outside except for a sidewalk between front of building and parking lot.... The lower level garden area is reserved for memory care residents only!! --- Renovations inside are nice but appearance isn't everything..... Front desk not always staffed so residents can't go outside or get back in ..... Mom has dementia only needing help with shower, meds and escort to meals and church (the ONLY activity she craves). When we first visited I shared how important church is to mom and was told they had Christian services. We learned it's only 1x a month and they make NO effort to get mom there.... I have witnessed 4 occasions when no one came to escort mom to eat.... I found an enormous bruise on mom's leg (she didn't know where it came from... how could they miss it if they assist her with showers?) and rang the "assistance needed" bell. I waited 45 minutes before anyone came!!! ... last visit her heart monitor is unplugged

They could work to improve on their meal service, and the consistency of their house keeping. Overall we have had quite a lot of positive things happen and the administrator as been good to work with.