Creve Coeur Assisted Living

I would not recommend Creve Coeur at this time. Management changed in 2023 and they were not as responsive to my dads needs. We liked the accessibility, size of the room, in room washer/dryer, and the staff seemed friendly and professional. Also, the residents seemed to be treated well

What we like the most about Creve Coeur are the other people that live there. We would absolutely recommend this community to other families base on the experience we have had.

Training staff better on how to handle folks with different degrees of dementia. The thing I didn't like about the community was lack of returning phone calls by upper management. And also when they quote levels of care they need to be clearer on exactly what that means. [name removed] was at the highest level of care, but yet he was allowed to roam the hallways by himself.

We chose Creve Couer Assisted Living mainly because of the price. [name removed] (the head of nursing care) is wonderful. Cleaning of rooms is not up to par and Medicine administration is inconsistent based on time of day delivered.

I think it's fine, it's close by, some things I may be expecting more but I don't want to cause a fuss as it's a learning process for us as to what's expected and what's done. Overall I would recommend to others.

What they can improve on overall is their communication, they could use more of it. However, based on the experience we have had so far and with those improvements we would recommend this community to other families.

Our experience has been wonderful from day one! We have been really pleased from the beginning. And that still holds true. I think the ladies who clean the little apartments could do a bit better job, but I am very picky about that! They are still one of the least expensive as well!

The staff were all friendly, the activities director made efforts to reach out to my mom for all of the activities, the manager of the unit did a nice job of supervising the staff, the director was accessible and followed up. The facility was always clean and the lady who cleaned the rooms was friendly and talked to my mom. The residents were given access to the deck whenever they wanted to go outside. Moving in was easy and they were very accommodating when we moved out after she died. There was always a choice for lunch and dinner. I liked that the facility wasn't too big and there was a choice about room size. We liked the facility a lot.

They’ve got my mom wearing multiple diapers at one time. She has been sent to Mercy Hospital ER four times since she’s been there and nobody has ever witnessed her being aggressive. They have her on seven different mood altering drugs. I also paid March bill in full but they tacked on almost $2K at the end of the month.

You definitely need to ask a lot of questions (no matter where you go). You need to go over every bill so you understand what you are being charged for. There were some hidden fees that we were not aware of. Also we were charged incorrectly for the first 2 invoices and while we finally got them to reverse the charges, it took a lot of back and forth to do so. We LOVE CCAL as does our dad but you have to read everything with a fine tooth comb and if you do not understand your charges you need to ask. The people are super nice, both the residents and staff but staff turnover can be high here (I suspect this is probably true for the field).

The staff always takes time to talk with me. Takes good care of my mom. Excellent place, nice people.

It's a great place for a healthy elderly person. Great food, fairly nice staff, and great activities. They just are not set up for a hospice situation like they promised us.

My grandma is currently a resident at Creve Coeur Assisted Living and this has been a nice facility for her. They have been great. The staff are all very helpful and very kind to my grandmother. Communication with the family is pretty good. The facility is very clean and is updated, which I appreciate. My only suggestion would be that they need more outdoor area and more outside adventures for the residents that are still mobile. Otherwise, I am very happy!

The transition is challenging; the facility is very good. I would recommend to other families. We picked this community, because of the size apartment my parents needed; reasonable costs; and it was close to my home.

We picked this community because, of the proximity to my work, and availability. Super staff that really cares. Mom gets to do activities, has friends and is happy! It's a great place, with wonderful people.

My family and loved one have had a good experience at Creve Coeur Assisted Living. They were the right place at the right time for our family. The staff is kind and supportive. Everyone is friendly. We would suggest the family be ready to make a difficult decision as your loved one progress on their journey. Overall, we would recommend the community to others for their loved ones.

All in all pretty good but no place is perfect. They have a few rough looking and acting people on the night shift. They have a very friendly staff. They could communicate a little better.

This has been a good experience for my loved and family. I would recommend you consider this community for your loved ones. The community is clean, friendly, and has a great atmosphere that make them stand out. The staff communication with the family is good when we have questions about our loved one. There are three meals a day served and they have choices to choose from.

We chose this facility for several reasons. The building is new and up to date. I also looked at others and it was less expensive and by far the best value for the money. My mom is not a big participator but they have plenty of activities to offer. The location is very centrally located and the facility itself is beautiful. I would live here myself if I could be on the first floor and take my pets with me, that is how nice it is. I would definitely recommend Creve Coeur to others looking. They have excellent customer service.