Brookdale West County

Very friendly, warm, want to be helpful. Care--inconsistent, need better oversight, better attention to detail; Communication among staff and between staff and family is improving since admission (when it seemed initially non-existent). Food--pretty tasty, wish they had more healthy options. Overall, not bad for a facility. Although Brookdale is not perfect (no place is), they have been responsive and made successful efforts to improve areas of concern and my husband is doing better there. I wanted to give them a chance to do better before reviewing them--and they have improved. For that, I'm grateful.

They were very helpful and prompt on helping me complete paperwork. Even when I told them we weren't sure what we wanted to do they called me once a month to check on my parents and if they could help in any way.

The catheter management was not what we thought. Not sure if all techs are trained? We hosted Thanksgiving and a birthday party there. Staff very accommodating. Room we used for these 2 events was great. Father in law is Jewish. Can't mix meat and dairy. Seemed like not many choices for him. His taste is not the same, so he commented it was bland. But that just may be him. They offered us all cake one night and it was very good. And...the staff was great. Very friendly and approachable. The day he arrived staff was in lobby to greet and they had his name on a welcome sign. We sent the video to our family and everyone was impressed.

Facility is clean and well maintained. Staff is friendly and do not act put out when you ask them a question

Experience was effortless once the family narrowed down community choices to a single one. Before, it was a lot of appointments and tours. Why Brookdale? Because it's close to other family, safe neighborhood, all inclusive rates for memory care and a smaller community with a more intimate feel.

My father was at the community for a total of 2 weeks in [date removed]. During that time, his medications were given incorrectly, he was not given the services that we were charged for such as showering, helping to dress, escort to meals and more. Worse than that, one day I walked in to find that he had slept in his clothes, never had a pullup change and this was the following evening. I could smell him from the hallway! They apologized and promised it would never happen again. Several days later he fell and told me he had to crawl to the hallway and yell for help. There were two more incidents in that same week and I pulled him out. As far as I am concerned I wouldn't put my worst enemy in this facility!!

We really appreciated how much the staff members were willing to work with us and accommodate us. The community itself is very presentable and is well kept on the inside and outside. Our loved one really enjoys the meals and dining service and when we come to visit it does seem like they have plenty of activities going on. We would recommend this community to other families based on our experience so far.

Things did not work out well for our Mom at Brookdale West County. After a week at this facility, she is now back in her house with her son and brother to see to her immediate needs. It would have been great to keep her close to home, but the situation was so bad here that future plans involve taking her out of town to be sure that she is getting appropriate care. For anyone looking into Dementia care in West County St Louis, we DO NOT recommend Brookdale. We were with her there most of the time during the week she was there, and staff was inadequate and possibly abusive. Activities involving these residents were minimal, and inappropriate. The place is in the middle of administrative transition, and no one was enforcing policies. Residents were suffering as a result. The facility is beautiful, but don't let that fool you. In the end, it is about the staff and the care they do (or in this case do not) provide for your loved one.

Everybody that worked here was very friendly, they were just short handed on some occasions during our stay. For the most part though it was a good experience and overall I would recommend them to others looking.

The communication is great. We are able to reach whoever we need to very quickly. The staff is involved and they know what's going on. When there are activities they take photos and send them to the family. I would recommend this community to others based on my experience.

I would not advise anyone to have a loved-one live there. They are only in it for ALL of your money! I am going to the top to complain and take action against this greedy bunch of 'professional'!

[Removed] was very helpful and personable. She was thoughtful enough to give us a small, appropriate gift. The facility was clean and welcoming, and the rates seem more or less in line with other comparable facilities. We enjoyed the visit, but are not ready to commit to anyone just yet.

My loved one stayed here for a short time. The community itself was nice. It's in a nicer part of town, so it was quite fancy. However, I was frustrated with the way they decided to handle my loved one's stay. They placed my loved one in the memory care unit, but I did not feel that they required that level of care. I moved my loved one when they became very ill, but Brookdale couldn't give any treatment because their in house doctor was on vacation.

We toured this community for care. The staff did not make me feel welcome. We did not get far on this tour due to me not liking the staff. The environment seemed to be clean. We would suggest that other families consider taking a tour on their own for a family member

It's going okay for my dad. I felt like it took them months to actually provide the ADLs, the basic stuff. I was disappointed but the director never gave me excuses and kept trying to improve and was honest about having night issues with the staff, a lot of turn overs. I appreciated his honesty. They really like my dad. and they have gotten to know me really well. They have planned activities. The community colors are warm and homey. I was impressed when the director drove to my house to redo an assessment.