The Grande at Chesterfield

This is a beautiful community, but their mgmt has high turnover & caregiver turnover was great. The director, marketing director and sales mger all left. Our family was very patient & understanding when there were small issues, we were thankful for the care that was provided. However, there were too many red flags & inconsistent care. As time went on, inexperienced caregivers were hired, given 20 hrs of training and a few shadowing opportunities and then left to figure out how to care for the residents. Even though “care plans” were expected to be followed, this was rarely a common practice. We learned after talking with the temporary mgmt that "lying" is an acceptable behavior of caregivers, it is a way for caregivers to protect themselves from being reported to the State. Mgmt would rather keep employees that lie a few times about not following care plans than hire and train new caregivers. We were told many times there would be on-site training to "fix" the problems. Very sad.

I would say it's nice, spacious, friendly, clean, some adjustments but staff have listened to requests. We picked it because of on-site therapy (PT/OT/Speech) and location.

The industry is struggling as a whole I know but the amount of turnover of staff both administratively and in hands on care has been troubling. Many promises/things pointed to as a selling point when interviewing before chose have been unfulfilled. Started off well but quickly derailed and continues to decline with more staff exits, more perks unavailable, and communication about it all being after the fact or right as happening

My dad fell more than I was told and got in a fight that sent him to the hospital and ended up being the fall that killed him. We dealt with a horrible transfer of ownership before it became the Sheridan. Staff turnover was high, not really sure how my dad was doing health wise. Never met the on staff physician and the list goes on. Just seemed like nobody was willing to help or do anything due to people taking everything to court. It is hard for me to say some of this because there are some amazing people that work there and it just seemed the turnover created many issues.

When my loved one moved into The Grande at Chesterfield, it was locally owned. The food was good, the activities were varied and the staff was pretty stable and responsive. Since then, the facility has been sold twice and I believe it is now owned by an investment group. My loved one is now very unhappy here, but doesn't want to move at this time. My loved one's biggest complaint is the food and there have been numerous turnovers with the primary cooks. A more nutritious menu is an improvement that definitely needs to be made. At this time, I would not recommend this facility to others.

Whenever my mother was ill the staff didn't or couldn't handle her illness. Tests were continually delayed and treatments (meds) were delayed. Also, I found it almost impossible to speak with someone about Mom when I needed them. My calls were not returned. Her apartment was cleaned about every three weeks instead of the weekly cleaning promised. The common areas were very nice. Based off of our experience, I would not recommend them. They were fine when they were the [removed], but the new group just couldn't get their act together. Unfortunately, I attributed some of mom's declined to their lack of attention to her when she got ill.

What we really like about this community is that the environment is casual, yet elegant. Her room is always clean and tidy. The meals, although I have not had one always look appetizing. The staff actually know what my mom is doing and how she is feeling. The activities are scheduled and always vary. Piano, live entertainment, singing hymns or old favorites. Trips out of the facility are maybe once or twice a month. Very responsive to questions and requests. All around lovely. Even the marketing person knows residents by name and a bit about each person. My mom's dementia wasn't easy for me to handle. These care givers are familiar with best practices and she is safer there than being at my home. They take precautions to keep her as safe and happy as she can be.

I think their should be more activities for men as they should as most of the activities offered are mostly for women. The Grande at Chesterfield is great community and my loved one is happy there, I would recommend.

Even with the staff being shorthanded they have continued to be so friendly and they really are trying their absolute best. They are really accommodating when it comes to the meals, they are willing to deliver the meals to our loved one or give them something different if they don't like what is being served. The rooms themselves are very nicely laid out. We thought it would be an easy transition coming from a big house - he has a bedroom, separate living space, a walk in closer and a nice kitchenette.

The community has had almost a full turnover of staff. I would tell others to shop around. This was not a good fit for my loved one. My loved one needed some additional assistance to go to the hospital. The staff wouldn't answer the call buttons for my loved one. I ended up moving my loved on out of the community. They sold us with them stating they have an executive chef and they had better food than other communities. Our loved one requested food to be delivered hot and it was not.

We had a wonderful experience at The Sheridan at Chesterfield. It was a very family friendly oriented place, it felt more like a nice hotel. They did not have barely any turnover in key people that we worked with. The staff here were very attentive and friendly and we never had any issues with them. The food here was excellent, I would have liked to have eaten here more myself. They made a lot of effort to always have activities going on to keep residents busy. I would highly recommend this facility, it is greatly run.