The Town and Country Senior Living

Understaffed in many areas. Very expensive. Poor cleaning of rooms and bed linens. Poor meeting needs of showering for patients with dementia. Poor organization due to changes with staff. Poor attention to detail and patients needs.

The memory care unit has angry, uncaring caregivers who do not treat the residents with compassion, dignity or respect. They seem to be intentionally cruel. Management only defends or ignores complaints. If they are telling their caregivers to treat residents differently, the orders are not carried out. Residents are left unchanged in pee soaked chairs. Residents are left in their wheelchairs by themselves until 2-3 in the morning. Residents are left unchecked in bed for up to 20 hours. Residents are yelled at, scolded, not wiped down during diaper changes, not positioned properly in bed, made to walk with briefs around their ankles, not bathed for weeks at a time. Residents end up with abrasions on their wrists. Caregivers seem to have a cruel agenda aimed at retribution for family members who advocate for them.

Town and Country is a hot mess and I am becoming sorry that I chose it for my mom. Inconsistency with communication concerning services that were promised prior to move in then changed once Mom moved in. It seems to depend on who you talk to at any given moment. Definitely a lack of communication between administration, health services, sales, and transportation as these people seem to float between multiple facilities. The friendliness and sense of caring that was exhibited prior to moving in disappeared shortly after Mom moved in. Seems more like a warehouse than a home.

I really like the building and I thought the rooms were nice. I like the availability of the staff, but the staff is completely turned over.

There have been a lot of changes due to change of ownership since dad moved in, but it seems that many changes are in response to feedback they've received from residents/families. It is nice to see that they take feedback to heart. All staff have made me feel that they genuinely care for dad and the other residents

The Town and Country Senior Living is a great facility. A bit pricey. The only complaint is lack of response to emergency call button.

The people here are nicer. I would recommend to other families.

Many of the caregivers are wonderful and loving, from the techs, to the dining staff, and the front desk ladies. [name removed], the director, is knowledgeable and incredibly sweet and supportive, and goes the extra mile. We LOVE her!!! The director of nursing, [name removed], who is a LPN, is not qualified to do her job. She misses many things and her assessments are often inaccurate. [name removed], the RN on staff doesn’t seem to be any better. She lacks experience of working with the elderly. The call button at the front door doesn’t work, so good luck trying to access your loved one after 7pm or before 7am. I love the residents here and many of the smiling faces you see when you walk in the door, which makes this a terrific place for your loved one so long as you stay on top of their medical care and keep them hydrated.

What our family likes the most about the Anthology of Town & Country is the great line of communication the staff members have. They are all considered a family when taking care of our loved one. Based on our experience we have had so far, we would absolutely recommend this community to other families looking into the community.

Beautiful community with caring staff. Everyone does a great job of making the atmosphere feel like home. [name removed] and the team really care about the seniors in our community. If you are searching for assisted living I highly recommend.

My loved one often did not like the food, but he was a fussy eater, and several of the staff would bring him something special that he liked.

I would suggest you find a different community. The community has weak leadership. the memory care unit. The director is rarely there, doesn't seem to be an effective manager, staff is indifferent and disengaged and seems to have high turnover. My loved one's room is usually messy, little indication of help in there. My loved one's (labeled) clothing disappears regularly. They stopped having activities. Rarely record word of updates on my loved one's conditions or recommendations for care. Whole place smells like urine all the time.

Mom lived a very independent life prior to moving into Town and country Anthology. Mom continues to do most things for herself (by choice)so the transition has been an easy one. She loves the food, staff and care that she receives and naturally refers to this place as home. My family has never doubted her decision to move here and love to come for lunches and dinners when they are able to find the time. A fun place to live and I would highly recommend it to anyone.

I visited anthology looking at a place for my husband and it truly is a nice facility. The amenities are good and meet the need of what he likes to do. The fitness room was a feature that he would utilize the most. I could tell the community as a whole looks like it is kept clean. The apartments were a decent size too.

I've been in senior living for just a short period of time, and all i can say is that this community loves their residents. It is a joy to see how happy the residents are and how they talk with the staff. It takes quality care to the next level.

My husband and I toured this facility and thought it was beautiful. When you walk in, there's so much brightness. The common areas were clean and the staff were friendly. It was comforting to see the sales person talking and knowing people by name. We asked some people who live there what they think and they shared their honest opinions. They seemed very happy and enjoyed living there.

My favorite part about living at Anthology Town and Country is the engagement with my peers. I love learning about their lives and hearing about their own experiences in life. Just so much history here, ya know?

I was the first resident to move in, and I couldn't have made a better decision. Been here for 5 years and have loved every year of it. I've made so many friends. I look back and think of the day when we sold our home and were waiting for this building to open. We couldn't wait!