Sunrise of Des Peres

Most staff is great. It is a problem when short staffed which impacts response times and patience. Rooms are very nice! Size as expected. Beautiful facility and property.

Some of the care team members are very nice and help her with anything and some are very rude and tell her she doesn't need whatever she asked for or they tell her to get it herself, when they know she can't.

The place is great! Unfortunately my mom’s health took a quick turn and she needed to go to skilled nursing. She was just starting to get her groove there, sorry it wasn’t meant to be. Would recommend for more independent people.

My husband always waited a long time for someone to come help him. We moved him out of Des Peres on [date removed] Because they could not give him the care he needed. Got a statement saying we will get a credit. Still waiting on getting the check. I called Sunrise twice regarding the refund but never got a call back. Not happy that the business office could not return a simple call. Calls were just ignored.

As a retirement center I would highly recommend it. As a facility for those needing extensive care I would not recommend it.

My loved one was a resident at Sunrise for a short amount of time. Overall, it was a decent experience. Although most of the time the staff were sitting around on their phones, not changing her sheets, not quite sure what other types of things were not being done, but they seemed to have a lot of time on their hands if they were sitting around.

The folks there have been great to work with, although there is a lot of turnover, which can be concerning at times. Mom has been well cared for over the past year.

They are understaffed and wait times for assistance can be long, at times.

My loved one is currently a resident at Sunrise of Des Peres and overall the experience has been okay so far at this facility. The upper management is very approachable. The care staff can be slow to respond at times. The food service is okay and works with dietary needs. The housekeeping is fair. The med techs are very good.

I really do not have anything to compare to, but some of the staff are wonderful caring people and then there are a few who could care less. Housekeeping is not consistent and help with the move in process was non-existent. Communication with the family so far has been average. The meals are good quality, but repetitive. I would recommend this facility because they work hard to do the best they can with what they have to work with.

I would praise the care staff , facility, and support that my loved one is receiving. Unfortunately, I cannot say anything positive regarding the billing, accounting and administration of those matters. I have not been able to use the portal due to invoices being incorrect, and the portal will only accept full invoice payment. This aspect of my experience is very disappointing.

I would recommend you check the community out to see if it would be a good fit for your loved one. The staff communication with the family is very good when we have questions or concerns. There are three meals and day served and there choices to choose from. There is flower arranging, music, church services, and more as some of the activities offered to the residents.

There is not enough staff to take care of residents, leaving them to fend for themselves. They lose their clothes, don’t do laundry for days and had my residents’ dirty clothes left in the shower. It takes them way too long to respond to a residents call, or end up never coming. They lie about incidents with residents because they think they’re too old and senile to remember or care. A joke of a place that needs to shut down they aren’t helping anyone.

They've been fantastic. Given the circumstances my Mom is in, they have provided the absolute best care possible for her. They've really assisted in helping her get to a place where she may be able to have some independence. We feel that in a nursing home, she might not have have had that opportunity. So this has actually been very helpful and good for her. They've been incredibly patient and kind, and so helpful in the ever-changing situation my Mom is in.

It was a good experience. I thought it was a good community for assisted living. The staff was very friendly, including to all visitors. And they were very accommodating with questions and providing help. The facility was nice. It had an atrium that was very nice, and there were a lot of outdoor features, so it was pleasant to sit outside. The grounds were very nice.

They are very short staffed, the staff to resident ratio is low. Some things that we were told that they offered are not actually offered. They do not seem to have a lot of activities offered. They have lack of spiritual support for the residents. The head guy [name removed] has been great. We do like the staff members that they do have here and the facility itself is beautiful.