The Grande at Laumeier Park

The Grande has been disappointing in many ways. The care in Lilac Trace which is the memory care unit is not sufficient. Our mother is rarely given a shower nor does anyone help her at bedtime or in the morning with getting dressed. She usually wears the same clothes for days or longer. If she has an accident in her room or bathroom it can take days before it is cleaned up. Therefore leaving fesses on the floor and on her chair, bedding, etc. We were told that an aid would check on the residents every two hours. The only time an aid or nurse comes into her studio is when it is mealtime or to distribute her medicine. No one checks on her after the evening meds are dispensed. We have installed a camera which has given us a little peace of mind. You will start paying as soon as you sign the contract so don’t sign until the you move in. Your deposit check will not be returned but used for the days before you move in. It is pretty, food is good, there are a few good staff members.

I love it here and know that anyone else would as well. It has been one of the best decisions that I have made. I am well cared for and really want for nothing. Every is kind and attentive to me which I appreciate.

I have been here about a year and know that it was the right decision. My apartment is great, the food is great the staff are wonderful and helpful. Management does a great job and are always available. I would recommend this community.

I have lived here about 2 years or so and I love it. I moved in with my husband but he has since passed. All my needs are met. I am treated well and respected. I have friends here and have maintained friends outside of here. I would recommend this community.

I recently moved in, it has been a very smooth transition. The staff are helpful and kind. The food is great. My apartment meets all my needs and the cost is comparable to other places that I looked at. I would recommend this place.

This home is beautiful, they have staff that care and do a great job. My loved ones lives in Memory Care and is doing so much better than when she was at home. From the time we started looking until today, everyone has been helpful and supporting which means a lot during this hard decision but we know it is the right decision.

I have a loved one here and am so happy that we picked The Grande. She is thriving and making friends. Staff is great. Management is superb. Activities are interesting. Food is good per her. I have not ate there.

When it comes to the care services, our loved one needs very little at this point. For the meals and dining they are having staffing difficulties but the activities on the other hand are improving. We would recommend this community to other families based on the experience we have had so far.

The staff was incompetent, lazy to a degree that was ridiculous. The only thing worse was that the management REFUSED to hold them accountable. The entire facility is run so poorly it’s a joke, but unfortunately because they are supposed to be caring for the elderly and disabled, IT’S NOT FUNNY. When you would ask for help the usual response was”that’s not my job “ They sell you on all the extra care that comes at a hefty price, but unless you are there Everyday and badgering them nothing is done, and even then they usually have an excuse. I have been to many facilities and this by far the wise. They line the memory care patients against the wall in wheelchairs after breakfast and they sit there all day. Asked on several occasions about the TV room and was repeatedly told it was broken. They bought a new TV after a week and somehow the remote went missing, a staff member told me that they usually hid it so the residents don’t lose it, but nobody knew where it was. I could go on but

The Grande at Laumieier Park seems quite affordable but I think it is often understaffed. I think they would do well to charge a little more and hire more staff.

They were very supportive and caring not only for my mother but also our family as we dealt with her failing health. Based on the experience we had with The Grande at Laumeier Park, we would recommend this community to other families.

Improvement areas are responsiveness and care employee attitudes. There is zero clinical backup during the night to assess when urgent needs to escalate care arise. Patients should not have to writhe in pain during the night and have to call family in the morning, who then have to call an ambulance.

Sadly our dad passed away last April. Head chef, [name removed] was amazing. Dr. [name removed] was also amazing. I highly recommend The Grande at Laumeier Park.

My loved one was previously a resident at The Grande at Laumeier Park and overall, our experience with this facility was very poor. Based on our experience, I would not recommend this facility to others.

Don't move a loved one into a memory care unit. They don't assist them with daily living tasks like they should. They don't know how to talk with a person with dementia to encourage them to allow them to help. They don't have enough workers and there is constant turnover

We chose The Grande at Laumeier Park because of the activities offered, the decor, location of the facility, as well as the price. The staff are all very friendly and kind - there just has been a lot of staff overturn recently.

Ask great, clean, friendly staff, and the community residents really like the staff taking care of them. We picked this community because it was closer to my home, for quick access if required.

The admin staff are nice and helpful. There are two or three of the MAs or Med Techs that I would consider very good, but the staff changed all the time and there is no consistency on the memory floor.

I came here for some recent events in December and I was really impressed with all the events. From a Chimes concert to dinner at a local church that was beautiful. My loved one participated in the concert, which I was shocked as she did not tell me that she was a part of it. Loved it though it was awesome. The community is clean. All the staff are so nice and work hard. I really liked seeing all the Directors at the concert and be able to talk to them as I do not always have time when I visit to stop and chit chat. Thank you all for everything you do, you really make a difference.