The Birches at Newtown

The administration team down to the care givers were all friendly, better then expected and very knowledgeable. They staff were great, and we thought the value for cost was really reasonable. We would definitely recommend this community to others.

Clean, friendly people, fun programs. Good location.

Very disappointing for our parent. Poor response times for toileting and other services. They were happy to accept exhorbitant monthly fees so long as our parent was relatively easy for them to care for. Once a bit more involved, they immediately demanded their departure and attempted to transfer ghdm without notification to our parent or our family as to the date and time so that we could be involved in such a traumatic and involved event for our parent. Even worse, they did not transfer all of the belongings and had the nerve to discard some of it. Needless to say, they did not respond to email inquiries once our parent had left. Our parent was simply a commodity to them in our eyes. The facility manager communicates at her convenience and desire, not the family's. It's really a shame.

Our Birches experience with mom's care was an overall pleasant and extremely satisfying one. Making the correct decision on where to place a loved one in need of personal and/or memory care, can be wrought with tough decisions, questions and doubt. We feel that The Birches, starting with executive director and the staff gave our mom the dedicated care that we were hoping for. The Birches helped us realize that we made the right decision in placing mom. So, on behalf of our family, we wish to offer you and your staff a gigantic THANKS! Again, [name removed], thanks for all your kindness and assistance.

My husband made The Birches his home a year and a half ago. It was time filled with kindness and loving care on the part of everyone that touched his life. He truly enjoyed the people, the activities, and good food (especially all things chocolate), and the friendliness he experienced while in Daybreak. Thank you for making his life comfortable and happy at The Birches!

Our family would like to thank you for the love and care you provided to our father for the past several years. He was so happy at The Birches and loved all of the staff so much. He was a "tough old bird", but the twinkle in his eyes an his outgoing personality made him so special to everyone who knew him! We are all so grateful you got to know him, and are equally grateful for the care provided him. He spent the last days of his life exactly where he wanted to be, with people who cared for him.

Thank you for providing a friendly and safe home for our loved one as she faced the end of her life with PSP. The support your team offered - care based rehab based, activities/entertainments all gave our loved one reasons to anticipate tomorrow. We, her family, appreciated being welcome to participate in special activities (i.e. pie tasting, music evenings, etc.) or when visiting from a far - to come and go as we pleased.

Loved the community. I was not ready for assisted living.

The community was usually very clean and there was no odor ever. Most of the staff was fantastic. The majority of the care giving staff were very compassionate and clearly cared a lot about the residents. The had regular activities available as well. The community is expensive, but it seemed mostly worth it. Having to put my mother into a senior living community was very difficult, but we definitely feel it was the right decision and she thrived here. WE felt confident she was getting good care here.

My mother moved into her new suite at The Birches in April, 2019. She had previously lived with my wife and I for 3 years. In those years, Mom would spend the day in her pajamas and watching television. All though we made her meals and dispensed her meds, we saw that her health was declining and her muscles were getting weaker due to lack of activity. Mom had become a fall risk. It was time to look for a safe place for her to eat properly, monitor her meds, introduce physical activity and rebuild a social interaction with people of her age. I had spent several months visiting personal care facilities in the Holland-Newtown area, trying to find just the right one for Mom’s comfort. The only facility I had visited twice and eventually became my choice, was The Birches! I liked the fact that it was a smaller, modern facility with the right amenities to be a good fit for Mom. It was obvious that the whole staff (Director, Marketing, Nursing, Med Techs, Physical Therapy, Activities, Dining, Housekeeping and Receptionist), were professional and genuinely cared for the residents at The Birches!  A special thanks to [name removed], from the Birches Marketing Team, for her professional guidance which led me to the decision to bring Mom to her new home! The transition from my home to her new suite was seamless and she quickly settled in. In no time, Mom was back to her own self, meeting new friends, socializing, attending activities and taking local trips on the Birches shuttle. With daily exercise, Mom got a lot of her strength back.  At age 87, my Mom has an enjoyable life - THANKS TO THE BIRCHES !!!

Last year, we began the big search to find where Mom would be living next. She was somewhere between the need for assisted living and memory care. We fell in love with The Birches and it became our first choice. The atmosphere, beauty and friendly, caring staff like [name removed] made it an easy choice. Unfortunately, for our family, the distance was an issue for the extended family and we had to go elsewhere. Would totally recommend to others who want the best for Mom or Dad!

Thank you so much for the care that you give our Aunt & Uncle. From the very first day that they've been at The Birches, we know that they have been in excellent hands. Uprooting them from Acton, Mass. was a necessary step towards insuring they they might have a better quality of life... as they were no longer able to care for themselves. Although their transition to assisted living has been a challenge, the care and love and patience of your wonderful staff has made all of the difference in bringing them back to full health, and helping them in "settling-in" to their new home here in Newtown. We will be forever grateful to all of you for all that you do for them.

My Mother was living at Birches for a couple years, The care was top notch! They hire very nice people and nobody is left behind. Lots of activities to keep them going. Meals are very good. The place is kept very clean. It's a place where you would like to retire and meet lots of new friends and get the utmost care for a fair cost. [Name removed] the Director is very nice and she is always in touch. [Name removed] the head nurse is "In touch with all that comes his way". He kept me informed about any issues my mother had. The staff who helped my mother in her daily routine ( ie. getting in and out of bed and bathing and keeping her busy through out her day) were the best! She was Known as Aunt [name removed] to the staff and she was treated like family. Also this place has its own onsite physical therapy (FOX).

Beautiful facility. Person was very helpful.

A well-managed assisted living facility, thank you for your service.

The Birches as Newtown is wonderful, I can't recommend it highly enough. The nurses and aides really got to know and care about him as a person. The aides came around pretty frequently to check on him. Food was great too. He wasn't much of a joiner so he didn't partake in many activities, but from what I saw, there was a nice variety and the other residents seemed to enjoy themselves. He loved having his own studio, which was way more space than he needed! Holy cow it was huge! The dining area was very gracious and calm, which he really enjoyed. My dad lived there for about 4 months before he passed away in the hospital, but it was home to him. He was very very happy there. The quality of his life was very good at Birches- much better than living in his old home by himself, and way better than rehab in a nursing home (where he came from prior to moving in).

I made an appointment with [Name removed], a marketing representative at the Birches in Newtown, to tour the facility with my 95 year old mother. From the moment we entered the Birches, I could not have been more pleased or impressed! The building and grounds are clearly well-cared for, impeccably appointed and inviting. [Name removed] gave us a leisurely tour where we met several residents and go to see the many amenities The Birches offers. She took additional time to answer our questions and was even able to show us the rooms of several residents with their permission. I'm hoping mom makes the decision to move in, I know she will have a great experience getting to know the other residents and enjoying all the Birches has to offer. And if the rest of the staff is as lovely as [Name removed], that would be the topping on the cake.

I really enjoyed meeting the staff and touring The Birches on Friday. You have a really nice facility! FYI, I am putting the wait-list deposit in the mail today - to keep The Birches in close contact as my parents needs progress.

The Birches has GREAT programming! My mother often tells me about having attended programs that she really enjoyed. Kudos to whomever is in charge. Wonderful staff in ALL areas.

I contacted the Birches as I am trying to relocate my parents to Bucks County. Both have differing needs...one is personal care/private pay while the other is skilled nursing/medicaid. Of course, I want them at the same facility. Upon talking to the Director of Marketing, I found that Birches is private pay only. Typically, when a facility did not take medicaid as an option for one parent; the conversation stopped there. I live in Southern California, so coordinating this from across the country has not been the easiest of endeavors. She took the time out of her day to send me a list of potential facilities in the area that could meet our needs. I can not even begin to tell you what a huge help this was, particularly as I do not live there and am not familiar with the facilities. These decisions are always rather stressful, and the fact that she did this act of service with no benefit aside from sheer kindness was truly a light in this process. It only further underscores that the Birches is indeed worthy of its recognition and praise, thus why I had contacted you in the first place. Thank you again. I am very grateful.