The Birches at Newtown

The Birches in Newtown is committed to keeping the residents happy. I have made friendships that will last a lifetime. I feel confident about because I do activities and exercise.

The staff at the Birches is compassionate and friendly towards my mom in the memory care unit. They meet mom 'Where she is" each day. If she doesn't won't to change into clothes, they encourage her but never force her to get dressed. It may take 3-4 time before she agrees.

The staff at The Birches in Newton is kind and caring. Residents in the Memory Care but are treated with dignity and respect. The facility is clean and cheerful. One really can feel at home here.

The Birches ratings would be higher if training and oversight of the care staff were improved. I would recommend this community to other families but but ask a lot of questions about quality of recruiting, training and oversight of care delivery staff. I go directly to staff with concerns and have found them responsive.

New staff several in the past months, I'm not really familiar with them. Bad news [name removed] their director of memory care left last week. Big loss to them. We toured several different facilities, and I would highly recommend The Birches at Newtown.

The facility is beautiful, staff is great with the exception of nighttime and evening staff. They are slow to respond when called if they respond at all. They are understaffed and no supervisor to contact when and aid is non responsive.

My loved one was previously a resident at The Birches at Newtown and the overall experience was great. The cleanliness and friendliness were great. The staff was excellent in my loved one's care. I would recommend The Birches at Newtown to others.

I feel at home in my apartment here. I have an attendant who is knowledgeable, caring & selfless who makes me comfortable and safe in my hope. She's a triple AAA employee!

[name removed] and her staff did a great job caring for my uncle in the memory care unit. He was there for only a few weeks before he passed. The facility was clean and the staff was pleasant. He ended up in hospice and the coordination of teams was good.

More attention could be given to vacuuming rooms and pt hallways. Other than that - good. The staff members are very friendly. The care is good but we had a little bump when several of the residents were diagnosed with COVID. Staff needed to attend to Covid positive patients, delaying care to others. Somewhat understandable. LPN could be more responsive. Dining is very good. Staff awesome. Go out of way to help. Food "bland" per mom but that could be her need for more seasoning. The activities are very good. Christmas show was fabulous - mom loved it. PT and OT are superb. [name removed] nurse practitioner is very thorough and accommodating - grateful for her.

I would not recommend The Birches at Newtown for a family member that has a high level of care needs with regards to ADLs. My mother came in at level 4 and they were not staffed well enough to meet her needs timely. The food was good. The activities were okay. I didn't see any outings offsite, as advertised, in 2 months there. Housekeeping was fine. Not a good fit for Assisted Living with high level of mental faculties. My mom found it hard to connect with most of the other residents.

The Birches offers outstanding programs available to the community free of charge. The programs are informative, educational, and social. Staff is always welcoming and friendly.

The birches staff have been excellent in the care and oversight of both my parents. Their compassion was beyond words during my father's final days. They continue to provide my mom with support, friendship and loving care.

Most accommodating, friendly and caring staff. Great meal choices, entertainment and activities. Very enjoyable.

I am so thankful for this inspiring community of care givers. My mom received great care each physically and emotionally. The caregivers make her feel valued and loved. This is priceless!

The community has been very welcoming to my mother. She enjoys the activities, the care, but most importantly, the kindness of the staff.

As a resident, for seven years, I am happy here.

My mother -in-law has made friends and seems to be settling in well, so were very happy!

Enjoy being with people at meals. Enjoy reading and outdoor areas.

I would definitely recommend to others. I feel that my parents are safe and well cared for. We picked this community because of the location. The location is great, facility is nice, and all staff are kind.