The Arbors at Islandia - East and West

After visiting a number of Assisted Living facilities My choice was The Arbors East in Islandia. I’ve been asked, “ What helped me make the decision?”. I would like to say it is a very difficult decision to make for anyone, but specially my 100+ year old mom whose mind is good, but body is changing. The Arbors East is welcoming from the start. All employees are hands on, knowing individuals names and needs. If one is “social” and wants to participate in activities, they are available. Time spent in your room is doable with staff members checking in or inviting one to a soon-to-be activity. Mom will say the food is good and plentiful. Mom’s room is comfortable. When checking other Assisted Living facilities there were additional charges for a number of items (cable, additional medications, telephone…). Most items are included. Fingers crossed that mom continues to thrive here.

Warm, caring, thoughtful staff and does their best to ease the transition. My Mother blossomed there and enjoyed her 14 months there. She had her new friends, new activities and some independence.

Great place I made the right choice. I picked them because, I just had a good feeling. I have already recommend to others.

Exceeded my expectations and my Mom is much happier here than she has been in a while. The staff if great!

I have had positive experiences with The Arbors and would recommend them to others. They just had a [fee removed] monthly price increase but they are still a more inexpensive option compared to other facilities

Overall good experience with a few small issues but I think you would find those issue at any place ie. other people's clothes in room, missing shoes for a few days etc. We did have an issue with severe dehydration but after several visits and follow up emails it's never happened again a plan was put in place. Nail care on hand and feet could be better, they have a tough time showering her (again a common issue), I had to tell them to work harder to try to get her participate in activities and eat outside room. It's taken the entire year to get her out of the room regularly. I feel that should have happened sooner but she seems content now. She seems to like food. It smells very good. She had some issues with refusing to eat and I felt I had to really ask and remind them to put extra effort to make her eat and remind her instead of just taking the full plate away. She is eating better now. Inside they keep them busy. I would like to see them take her out of the place more and not just accept her refusal to go one time. I would like them to put in an effort to get her to take a field trip. The raised the price at the 1 year mark over [fee removed] a month so I am paying close to [fee removed] a month. She needs help with most everyday things so I have to keep that in mind. I feel the care should be 10/10 for that price and it is not.

I would highly recommend the Arbors. The care is exemplary and friendly. It's feels like a family. Meals are great and lots of activities. Although it is expensive, it's all in and worth every dollar.

I think The Arbors is a very good assisted living. My mom (who is never happy) complains that it takes a long time at meal times to get served - the help keeps leaving. Also she says that they cancel bingo often and there is not enough outside singers/entertainment that comes in. Staff is very friendly and very nice. My mom says that all the time(and believe me, she is never happy). Quality of care is good. My mom loves the food, just says the serving of food is slow. My mom loves getting involved in all activities, I'm sure the more they have the better off for her. Comparing the price to other facilities the arbors is priced best. I would definitely recommend The Arbors!

Every six months they do an evaluation as to how the resident is doing. I like that. My sister-in-law keeps telling me how nice the staff is and how good the food is. The staff is helpful, polite and friendly. The place is a little pricey, but the quality is worth it. Also, other places that I looked at were what I call ala carte, the price looked good but if you add the cost of the things that The Arbors includes, the price was the same or better than those other places.

I think that the care is adequate but the food and activities are lacking. They serve the same meals constantly.

The one complaint we have had is with the doctor they contract with who comes in each week to see the residents. He spends little time with each resident, is very hard to get in touch with, and is not very friendly at all. On a positive note, I believe they recently switched to another doctor. Things seem to have improved a lot since then. Based on our families experience, we would definitely recommend the Arbors Islandia to anyone looking for a comforting friendly environment for their loved ones. Our parents felt comfortable from the moment they moved in. We can't say enough about the staff, and how friendly, loving and caring they are. There are activities each day and they bring in outside entertainment often for the enjoyment of all the residents. Finally, The cost is reasonable compared to other similar facilities.

I've never met one person who wasn't as helpful as they could be. Super friendly and I feel comfortable leaving my mother in their care

I'm completely satisfied with the whole experience. They had availability and a good price on the room when I needed it.

They are friendly. But mom has been to the hospital 3 times in less than four months. Thus, I think her care could be better. My aunt noticed that my mom's oxygen was not attached to the tank. I'm starting to think she may need a higher level of care. They seem to have a lot of activities. I don't know how the food is, but my mom is not complaining about it. I am not happy about the room she is in. There are no windows.

I would recommend it. I visited many places. I was impressed with the overall place.

Staff is friendly and attentive. The common areas and resident's rooms are always clean. Staff keeps family advised as to how resident is doing. Move in was fine and my family member tells me that the food is good. I would recommend The Arbors to others.

My loved one is a resident at The Arbors at Islandia. The staff is excellent and the facility is very clean. The food is delicious and communication with the family is excellent. My loved one's room is kept neat. I would recommend this facility to others.

Our experience interacting with the staff at The Arbors was extremely positive and exceptional. Each and every person we encountered was friendly and helpful. We were pleased with the services offered and the facility is clean and welcoming. We would highly recommend The Arbors to anyone looking for this type of assistance for their loved one.

The care given to residents in the Safecare Unit at Arbors East Islandia NY is exceptional. The staff in this Unit are professional and caring. In the Wellness Center, Supervisor [name removed], [name removed],and [name removed] are very thorough with health related care of the residents. They take time to give an understandable explanation of any necessary treatment options. They work alongside the assigned Physicians to provide the best care.

My mom is currently a resident at The Arbors at Islandia West in the transitions community and the care and oversight is very good. It is a small unit, which is good for patients with dementia. They keep the residents all very engaged from the morning to the evening. I would recommend The Arbors at Islandia to other family members if they are considering Assisted Living with dementia care, but not as strict as a safe care unit. The residents have the autonomy to move about, but they are in a secured environment.