Sunrise of Palos Park

As you can see I don't have anything good to say about Sunrise! My mom passed away just short of 3 months after moving in! I spent everyday there with her but the care at Sunrise was the worst! I went on a vacation and was gone for 2 days and she passed away while I was gone! I put her on hospice just so someone else would care for her while I was gone. The admin was pleasant and the staff was HORRIBLE ! They had a few longtime staff members on my mom's floor that were just horrible to my mom! Some of the new hires were nice but very few! My mom was very old and very weak and really needed patient caring people but there was NONE of that at Sunrise!

It is probably no worse than other facilities but could be much better if they were not so understaffed and if mgmt actually manage

Had a wonderful tour of the community. Everyone there was so friendly and helpful, they made me feel right at home. Even the residents living there had nothing but great things to say. Can’t recommend enough!!

Great facility and the best homemade soup in the area. We picked this community because mom liked the initial "feel"! Mom made the right choice.

Some staff are very friendly and others not quite so friendly ! Mom needs a lot of care so sometimes they seem bothered! Mom feels a bit like they tell her what she can and can't do so I don't like that because my mom is 92 and is of full mind . But overall we love the facility and the people who run it are great ! Like she is an early riser and they tell her no she can't get up yet ! So small things like that makes my mom sad! Overall good experience though.

I left another community to come here. It's very pleasant. What I love most about the community is the peace. I would recommend to others.

I’ve lived here for a few years. They are very friendly here, activities are okay, wish they had a little more for winter time. I like the people here, residents and staff. I like everybody. Very friendly place and happy atmosphere.

The caregivers are very kind and compassionate - we've had no problem with the staff at all. I think they're understaffed, and I wish they had more people so they could respond quicker when there's a need. When I look around at the other areas - independent and assisted living, the residents seems very content, smiling, happy. That's not necessarily the case in the memory care unit, which is the nature of their circumstances having dementia and to be expected. I do give credit that they allowed our loved one without dementia to stay in the memory care unit with his wife who does have dementia, which is rare / an exception in the industry. The facility is clean overall in the common areas, although the residents' rooms could be cleaned more often. The food is not ideal. I would like to see them have more activities in memory care, and the type of music they play for seniors could be better. They currently play 70's music quite loudly.

I have been very happy with Sunrise of Palos Park. The facility is extremely clean and everyone has been very friendly. They are having staffing issues just like everyone else - but they are doing their best. She really loves all of the activities that they have provided. She goes to bingo, exercise classes, she gets her hair and nails done, etc. They are very good about covid protocols and security seems to be great. All of the staff are helpful and have been responsive whenever I call. I would definitely recommend Sunrise to other families looking.

This community has some really good people here, they were confident in the care, very friendly and the facility itself was great. However when it comes to the care the structure and overall communication could be improved

The friendliness and willingness of the staff members has really stood out to us. They have been extremely thorough with their care plan and the care plan is exactly what our loved one needed. We also like how the care plans are continuous. The community is always very clean. Our loved one is a picky eater but they do say overall they are happy with the meals and based on our experience so far we would absolutely recommend them to other families.

We had short use of their services, but everyone was very hopeful and competent in what they did. What really put us at ease was talking with [name removed], the head of their reminiscence care. She did a great job at communicating an understanding of working with someone who has dementia or Alzheimer's and how to care for that individual. That really solidified our choice for us, and we felt very at ease in moving in our mom.

Sunrise of Palas has been a really good community so far, they take great care of our loved one. The memory care unit is locked down but we are able to visit our loved ones as many times as we want during the week. The community is very clean and the entire place is ran entirely by women.

Our contact was [name removed]. After meeting [name removed] at the desk in the lobby she assisted us in logging into the Kiosk and taking our temp for the COVID procedures. [name removed] then took us to her office for our meeting. The lobby area was clean and spacious - part of this area is currently being used for families to meet their family members (2 at a time) and sit and chat. Since we are mainly interested in the memory care for Mom that is what [name removed] concentrated on during our meeting. Currently the Memory Care area is full since empty rooms need to be available to quarantine if necessary for COVID. This facility does not utilize motion sensors or bed alarms. There are two doctors on staff (female/male) also a nurse practitioner - the family is involved in the visits the Dr has with your family member. A nurse is on staff and is responsible for distributing the medication. This facility utilizes Omni CVS pharmacy for each resident's medications. Hospice is available and this facility also has an internal Home Health program. For activities a Life Enlightenment Manager is employed to setup activities. Mindfulness music, scenic drives and larger events were part of their Pre COVID activities. Laundry and house cleaning is included with rates. Additional costs to daily rates would include additional assistance when dressing, showering, grooming and incontinence (3 levels of fees here pending need). We walked through the facility which was clean and odor free, we viewed 3 different type of rooms available, seen residents in their rooms, walking about and enjoying companionship in their sitting/tv area. Residents looked clean and happy, workers were polite. The security here is good with a key pad setup for all doors and the courtyard is closed off from public access/viewing. The courtyard can be used for family gatherings/ decorating etc. and a room is also available upon notice for family gatherings.

[name removed] was a great help in so many aspects of our search. Really passionate about her job and an asset to Sunrise SL.

The interactions I have had with the staff members there, it has all be very good. Our friend who is there is extremely happy with his living conditions, and we really enjoys the meals and dining service.