Sunrise of East Meadow

The staff in the Remembrance unit are fantastic. They provide such great care to my mother. I think that there could be more activities included for the residents, particularly those in Remembrance. The fact that there are many long term employees was very reassuring as well as the fact that the place was, and continues to be, spotless. Plus it's close to home which makes it convenient to visit at any time.

SO FAR SO GOOD! Like on the old TV program "Cheers", everybody knows your name here. I would like to see a gym facility for PT.

Overall the community is very clean, however, 3-4 in his room, especially the bathroom. The staff on 3rd floor Rem Unit definitely gets a 5 on the friendliness. [name removed] and [name removed] are exceptional! When it comes to the meals and dining service, no choice options. For the activities on the the memory care unit, they do their best for the residents. Not an easy option. My Dad can no longer participate in activities. It is becoming quite costly for the level of care my Dad needs. May have to consider alternatives outside of Sunrise community.

The overall value for cost is expensive, but you do get what you pay for. What we like the most about the Sunrise of East Meadow community is the staff members. They are amazing and the facilities are outstanding! We would recommend this community to other families based on the experience we have had so far.

My loved one lives at Sunrise of East Meadow. The staff appears friendly and professional. They are courteous, kind and attentive. The housekeeping has been very good. The rooms are clean! My loved one has enjoyed the meals. The dining staff are friendly, polite and kind. I would definitely recommend this facility for those who could afford it.

My mom has been at Sunrise for a couple of years now. The most important thing for me is that she is being taken care of to my satisfaction and she is spoken to in a friendly and compassionate voice. I am there almost every single day and therefore, I see a lot First and foremost [name removed], is by far your best staff member. She is so caring, a great communicator and so very patient. [Name removed], is lovely and she is good at listening. Very helpful. [Name removed] makes everyone feel welcomed. She is very helpful and I see her pitching in whenever needed. I can't say enough about [name removed], she works her butt off, going from one resident to the next, she is always so kind. She needs to be permanent on the first floor. When she is not working, the residents there ask for her! [Name removed], certainly has the most bubbly personality, she is fun, charismatic, outgoing and often funny. She is wonderful with all the residents and liked by all!

They either underestimated the amount of care Mom needed or exaggerated their ability to care for her during the sales process. The rooms were smaller and more expensive than what Mom had at her previous facility. We had to move her because of the extended care she needed.

They have limited activities. They have had staffing issues, in which they can't find and keep good people. They offer limited services due to COVID-19, and they are charging more during COVID-19. Some of the staff, is great, warm and friendly, then some of the staff is always on their cellphones, and not paying attention to the residents. For the amount of money, that you're paying, it does not seem like you are getting enough. I would hope for, something better, for the amount of money that you're paying.

My aunt seems to be very happy and pleased with all offerings at Sunrise of East Meadow.

Sunrise of East Meadow has something it could improve on. First the staff in the beginning was very friendly when we were signing the papers, but when that process was all finished we had a terrible experience with them. Being out of state we were told everything in the "trial and error" stay our loved one was going through was included but that was not the case. We saw the room we signed up for and it was bare boned. There was no TV, and if we wanted one we would have to come and set it up. Our loved one needed a hospital bed and wheelchair and that was not included. It was just nothing like we expected. The one nurse we did deal with during our loved ones stay was wonderful,

This is a great community for my loved one. At the moment they are a little short on staff but overall they try top do what they can for the residents.

They had activities available; however, it seemed the residents weren't interested in participating. The care was always good. The community was clean. My loved one had a short stay here, and I wish there was more one-on-one attention.

Our family has absolutely had an amazing experience, it is definitely worth 5 stars. Everyone there is very warm and welcoming, the communication is amazing. The activities director within just a couple weeks of our loved one moving in was texting us pictures of her participating in activities. We know our loved one is settling in based on all the updates they give us. They call us all the time whether its getting permission to give our loved one medicine, or fitting new shoes with the podiatrist. We would highly recommend Sunrise, it really feels like a Disney resort. Her life is so enriched, we are not longer concerned, worried, or stressed out. This is the best place for her.

The community looked fine when we went to go visit, but we have not been back to visit this community since March due to COVID. The staff we have interacted with in the beginning were very professional. There was been some things related to the health care that our loved one has complained about, and sometimes it takes them awhile to follow up on.

I have had a few times where I had to speak to the directors and they were very open to my concerns and helpful in finding a solution. My mom is having a hard time with the quarantine for the Pandemic. The staff are doing their best to try to help. My mom misses the socialization. The food is amazing, home cooked with desserts every night. The chef sat down with my mom on her first day to find out her favorites. They offer lots of menu choices. My mom has a nice large room with 4 windows. She really likes it. They have lots of activities throughout the day, wii tennis, Bingo, yoga and Trivia games

I toured this community twice in the past two years. It appears this place has deteriorated due to lack of consistent leadership. When I first toured I was extremely impressed by those I met with including the sales person, the Chef and the Executive Director but during my initial tour felt the time was not ready to move my loved one. During my recent second tour the community had a Completely different atmosphere that I had initially experienced and therefore I chose another community where my loved one is happy and very well taken care of.