Village Green

Very friendly kind staff. Management responsive to requests, generally answers calls and emails within reasonable time. Small facility which allows for staff to know residents and residents to know staff. Though my mom complains about the food, we have found the food to be quite acceptable. Room sizes are very nice! My mom has a studio with a kitchenette, has room for a few chairs, night stand, dresser, closet. We have peace of mind esp knowing that it is small facility everyone knows us and her, very kind and we feel being cared for. (She doesn't need much help at all so I can't speak for a lot of personal care just med management)

It has been about 14 months since my brother, [name removed], moved into the Village Green. Based upon the feedback that I receive from him, and my own personal contact and observations, the Village Green rates a "5" in every category. From the minute you walk in the door you can feel the warmth and friendly caring that permeates. I am always greeted by my name from whomever is at the desk. They also know exactly where my brother is without "hovering". Without sounding cliche, they go out of their way to see that my brother's needs are met and then some. The Director buys him pizza (his favorite) about once a month. For a recent local election, my brother was the only resident who wanted to vote. They took him to the polling place! I have noticed a remarkable improvement in [name removed], both physically and cognitively, since he moved to Village Green. He is very difficult to please, yet he refers to the staff at the Village Green as his "friends". While they are readily available for a call or visit, they take care of things without "bothering" me with every minor event regarding my brother. Perhaps my highest compliment would be to say that I don't dread going to the Village Green!

As my family and I were touring facilities what we liked the most about Village Green was the size. It is not overwhelmingly big. It is intimate and that is what we liked. The staff is incredible. From the management to the cleaning staff. My mom has no complaints about the food. In honesty, she's not very picky. Every time I visit (which is a couple of times a week) it is always lively. There are always going to be some bumps in the road, but I never ever feel that my mom isn't being taken care of. Of course, I am partial to the staff in the memory care unit because that is where my mom eventually ended up. I am grateful every day for finding The Village Green. We looked at quite a few places. This was a good fit for mom and us as a family.

They need staff that can handle difficult residents. The aides get offended and won't help them but these residents are old and this is just what happens. My loved one has missed breakfast on countless occasions . They are always short staffed. They need staff that can handle difficult residents. The aides get offended and won't help them but these residents are old and this is just what happens.

It's a very nice place visually and the people are friendly. You definitely need a family advocate for any place you go for more attentive care. The food has much to be desired and there should be more options for old delicate stomachs. Other then that I would recommend.

The marketing team was so helpful during the tough decision making process by addressing all of our questions and concerns, and provided continued support to us and Mom during move-in and the first few weeks of settling in. The staff is a great group of kind and caring people. Mom is happy with living at Village Green!

Overall it is a very nice, clean facility with friendly staff. As with other similar facilities, they are sometimes short of staff (this appears to be true for most senior care facilities these days). The bedrooms/bathrooms in memory care are a nice size. The day area is also a nice size and has a modern and bright tv/sitting are. There is plenty of table space.

From the moment you enter the Village Green there is a pleasant smell, cheerful atmosphere, and you are greeted by whomever is at the desk. Without asking, they know who I am and who I am coming to see. There is an easy going atmosphere absent a lot of rules. The overall size of the facility is perfect for my brother. Other facilities I visited were very large, difficult to navigate, seeming somewhat impersonal. The Village Green is only two years old and is well maintained. There are three room choices which would seem to accommodate the needs of many. There is ample parking and easy access to the Wantagh Parkway. Staff is very accessible. Like many places, there seems to be a staffing shortage at times. They do advertise for help and you do feel they are doing as best they can When my brother was admitted he could barely walk, was confused and didn't know how to dress himself. In less than three months, he hardly needs a walker, communicates well and is handling many things on his own. He is almost like his old self (which is not necessarily a good thing for us!) LOL. He was 98 lbs. upon entry and now weighs 110lbs. Village Green has levels of care ($[removed] additional for each level) So, there are no surprises. I was taken aback that each facility toured with tacks on a "community fee" equal to one month's fee upon moving in. Most did not mention that until I knew enough to ask. Village Green waived this fee. I am only 10 minutes from Village Green which makes the "emergency" requests from my brother tolerable!

Office staff has been wonderful and very easy to work with. However, very often it seems like they are understaffed when it comes to those who are caring for the patients.

Staff took the time to know my mom, her name, her needs. Staff seems happy. It was a lovely experience, the people are friendly, it's a small group that feels like a community/family. They are very responsive if concerns or issues come up.

The staff is very upbeat and positive. The facility offers activities. They provide housekeeping and everything is very clean. I would recommend this facility to family and friends.

It's a clean, new and nice looking community. The sizes of the rooms is decent. My loved one has been there a short period of time. The lack of care is terrible. They are very unorganized. There is always a change in leadership. They don't always follow-up with issues/complaints.

The staff is warm and caring. However, I'm not thrilled with the head nursing staff. The communication isn't great. Same with the doctor on staff. But the care workers (aides?) are so kind to my mom. They work so hard and need more help. One main positive... because it is a small facility, everyone on the staff knows every patient. I would recommend Village Green , but I always recommend to be involved too. My mom has visitors 5-7 days a week. They also give a discount for military spouse.

We decided on Village Green because of the overall family friendly atmosphere, we have a big family so if we were to go to visit, there were many community areas where we could congregate and that was important to us. We have had issues with the quality of the care provided. The help does not really come in regularly or introduce themselves to her, so that has been an ongoing issue. We are thankful she is more independent, but she is almost getting less care than when she lived with me at home. It is just the small things that they could use improvements on. I would definitely recommend Village Green to other families.

My loved one needed more attention. They did not complain about the food. The value is good, compared to other places. It is clean, and the staff was very nice.

The community is very nice and our loved one is on a newer floor so her bedroom is super nice and so is the bathroom. The food so far has been delicious. When we come to visit our loved one is always clean, well dressed and laundry is always done. So far we have no complaints and based on the experience we have had so far we would recommend them to other families.

My family and I decided to place mom into this senior living community. Within several months of mom being there, we found this community to be amazing. We appreciate the staff and management. The management team is very responsive when it comes to asking questions or concerns , that we may have. This is a great place for your loved ones! I highly recommend this senior living community. Neither you or your loved ones will not be disappointed..,Your mind is at peace knowing that your love ones are in great hands.

Very careless staff. Lack of empathy towards families with concern and frustration over the poor care of their loved ones. Misplace things often. The director is extremely hard to speak to about anything of importance. I wish my grandma had better care and less rapid declining due to not being properly taken care of during her stay.

Village Green has only been open for about 18 months; the staff has changed before my eyes and I've only been here for 2 months. overall they're on their 3rd or 4th executive director. the aides themselves are changing and they are very understaff. because of that, the residents are suffering. my loved one is incapable of doing anything on his own, and the response time to his pendant is very slow - it takes them about 30 minutes to an hour to reach him. they wouldn't know if he's ringing because he needs help to the bathroom or because he's having a heart attack and that's very concerning. their excuse for that is always, "because we are understaffed". the staff are overall nice, but because they are so overworked they can get a little rude, and I get that. I respect them and we give them praise for their work, but I'm worried about my loved one and his care. they have a brand new director who I am in constant communication with and I'm hoping he will turn this ship around. my sibling and I visit often and we'll run into other visitors who share their concern, so I know we aren't the only family who feels this way. I'm so thrilled that Village Green is so close to my home, I'm very grateful for that. I wish I could give them a better glowing review, but if I was looking for a place at this very moment I'd want to hear the honesty of someone living here.