Village Green

Very careless staff. Lack of empathy towards families with concern and frustration over the poor care of their loved ones. Misplace things often. The director is extremely hard to speak to about anything of importance. I wish my grandma had better care and less rapid declining due to not being properly taken care of during her stay.

Village Green has only been open for about 18 months; the staff has changed before my eyes and I've only been here for 2 months. overall they're on their 3rd or 4th executive director. the aides themselves are changing and they are very understaff. because of that, the residents are suffering. my loved one is incapable of doing anything on his own, and the response time to his pendant is very slow - it takes them about 30 minutes to an hour to reach him. they wouldn't know if he's ringing because he needs help to the bathroom or because he's having a heart attack and that's very concerning. their excuse for that is always, "because we are understaffed". the staff are overall nice, but because they are so overworked they can get a little rude, and I get that. I respect them and we give them praise for their work, but I'm worried about my loved one and his care. they have a brand new director who I am in constant communication with and I'm hoping he will turn this ship around. my sibling and I visit often and we'll run into other visitors who share their concern, so I know we aren't the only family who feels this way. I'm so thrilled that Village Green is so close to my home, I'm very grateful for that. I wish I could give them a better glowing review, but if I was looking for a place at this very moment I'd want to hear the honesty of someone living here.

The staff and the care services are just absolutely wonderful. They keep in touch via email with our family constantly, they are always there to answer any and all questions or concerns we may have. Our loved one is so happy here which is a big difference from her experience at a previous community. She is really enjoying the meals and dining service. The activities are constant, she is participating in anything and everything.

They left my mom in bed for most of the day with no bath, no food, and no help. WORST PLACE EVER... could not get her out fast enough. They made it very hard to visit, using Covid as an excuse. They expected us to take a frail old woman outdoors to a plastic pod in 40 degree weather. They lost her hearing aids too.

Excellent facility and staff! Activities every day for the residence, excellent nursing care and everything is clean and taken care of. Residents go out on trips often. They have a quality physical therapy department keeping the residence healthy. Compassionate staff!!

It was a terrible experience, it was nothing we were expecting they did not handle our loved ones care and after [dates removed] we pulled our loved one out. Our family found suspicious wounds all over our loved one.

They left my mother-in-law in bed until after lunch some days. They lost her hearing aids. They are very short-staffed with few activities. They made us jump through hoops to visit her. We had to move her after two months. If you love your parent, you can do much better than this for them!

ratings above

Please do not send your loved one there if they need memory care The management from sales to memory care are all high schools friends. They cover for one another My mother lost over 70 lbs and was not being fed. Told us we needed private aid and recommended Am an agency. Turns out the agency Is the memory care Directors mother !! Screwed My Mother out of 800 dollars Aids would not show up and I was told be employees that no aid showed up. Mom was left in bed most of the time and never fed breakfast. Their excuse was your mom likes to sleep late My sister went to see my mom when they allowed visiting in their rooms. At 11 am my mother was covered with feces and still wearing her clothing from the day before. She was also hospitalized many times. Please don’t send you loved one there

They are very good with Mom. Communications always seem to an issue. We are not allowed into common/eating/sleeping areas still due to COVID so cannot rate that part.

The Village Green is where I would want my mother or father to live if they needed an Assisted Living Community! The brand new facility is beautiful! The cost is very reasonable and it would be like your parent living in a resort! The staff gives caring and respectful support without your loved one losing their independence. The staff takes the time to know each resident and their ultimate goal is to make sure the residents feel it is a wonderful place to call home! The personal detail that is given to each resident was so impressive and put me at ease. Words can not express how kind the Village Green's move in coordinator and the Director of Sales & Marketing were.... so kind. They gave me their time, understanding and went above and beyond to try and help me with a decision that was not easy for me or my parent. If you are looking for yourself, a parent or a loved one....The Village Green in Levittown, NY should be your first call! You will be happy you contacted them.

I am so pleased to be a resident here. Love it here, being that I was recently hospitalized due to a fall. I broke my hip and had hip surgery and hurt my arm it wasn't a pleasant experience. Now that I'm back home I feel like I am in heaven. I love the people here everyone is so nice and caring.

We waited almost eight months for the Village Green to open and were not disappointed one bit. Due to COVID and the place being brand new there was a long delay in getting all permits secured for the grand opening, but as a son whose Mom lives there now, I couldn’t be happier as she has received the proper care and guidance she needs. Also there staff and personnel are very professional and attentive and friendly to them and our family. We as a family would recommend The Village Green 100% to anyone!!

Everybody worked tirelessly to make a difficult transition into the facility seamless and easy! Professional staff and a clean, hotel like atmosphere. Mom started socializing right away! Thank you!

They aren't caring. They aren't compassionate. This is strictly business, no actual regards for the residents. Check Google reviews. They had a review removed for posting injuries on a former resident. These people who work here disgust me. I hope they can get it together soon.

We chose Village Green because it was very conveneint to where we live so we could visit and everybody seemed very friendly. It is also a newer facility. They take good care of my mom and are good with communication. The room sizes here seem adequate for her needs. So far it has been a good experience and I would recommend them.