Maple Pointe Senior Living

Very caring staff, they listen to and work on nuanced concerns. Very good amount of aides always available. Improve meals-difficult to quantify as Mom said too salty but her taste sense is probably not what it used to be

I like the atmosphere and the dining room area . It appears to be clean my biggest change in a year has been a the number of employee changes ! Some is the things we were told are no longer honored as for transportation to the doctor is no longer . Little disappointing!.

The staff was absolutely wonderful. I could not speak more highly of the Director, [name removed] and her team. Housekeeping was good, I was satisfied with it. But the woman down the hall kept wetting her bed and I was able to smell it. However, they did consistently clean it and they always had someone in there cleaning it. Their communication was excellent. The moving process was easy. They helped with whatever we needed. The meals were good, but my aunt was very picky. I would absolutely recommend people who are on the Mora side to the facility. There's no crystal chandeliers, but it is up kept beautifully and the staff is wonderful. You do not feel like you are slumming it in anyway.

The ambiance was more male-friendly in decor. But a big factor is that they will accept Medicaid after his private funds run out and he won't have to be relocated. We picked this community, because my loved one has his own bedroom, as opposed to sharing.

The management is good. There is room for improvement with the aides.

My loved one lives here. I couldn't be happier with my decision to go with Maple Pointe Assisted Living. The staff doesn't just care for the residents, they care for their whole family! The staff, from marketing to the nurses, are wonderful. The food is good and they even have a food committee for the residents to participate in. It is a community, not just a place to live. I would recommend this facility to family and friends.

People are nice, the care needs improvement. We were told she would get 3 showers a week, she's lucky if she gets one.

The staff is super, super helpful. And the location is premier. I highly recommend Maple Pointe.

My sister in law has been a resident at maple pointe assisted living for just about three years. From the moment my husband and I went there to review it we were highly impressed. Upon walking In It’s liking walking into a small lobby inn in Vermont. Very nicely decorated, very clean and everyone is very personable. She has never been more happier. She raves about the food the activities and the staff. They are constantly busy and if you choose not to participate you can be left by yourself. The executive director and her staff are like a second family. There isn’t enough that they can’t do to help you solve a problem. If you are in the market for a safe and happy environment for your loved one maple pointe is your place. Checked other places in the surrounding area and they didn’t come close. So you’ll be happy and so will your loved one. You’ll never have to worry about them. One last note during COVID they were exceptional and overly protective of the residents. Residents are 1st

It is hard to believe but my Mom has been living at Maple Pointe for almost two years! Maple Pointe has provided a safe and happy home through challenging times. Balancing activity needs, with staff resources with Covid safety protocols has been quite the balancing act - but Maple Pointe has done a great job. If your mom is like mine, she'll always find something to complain about, but with Maple Pointe she has to work really hard to find something to be nit-picky over! We live several hundred miles away and it is comforting to know that she is in good hands.

At first mom was apprehensive, but yesterday she was just telling our family how happy she is and how she cannot wait to get back there, she absolutely loves it. They are really on top of her care. They have tons of activities provided, she goes non-stop and I swear she is never in her room. We got a great deal when moving in. Overall we have been extremely pleased and would for sure recommend. She says it feels like home.

My beautiful aunt resides at Maple Pointe at Rockville Centre. She died [date removed] 36 hours after I received a call that she was not doing well. After speaking to them I was to believe she just passed in her sleep. Covid? Who knows, that’s what her death certificate said. Covid? Maybe it was the bills I received for a z pack and hydroxychlorquin. Was the meds administered? Who knows? Let’s fast forward to [date removed], first time I was allowed to collect her belongings. I was happy to finally able to give my aunt her last wishes, to pass her most precious jewelry onto her granddaughter and family members. I was happy to know through Numerous phone conversations that her belongings were locked up safe and secure in her room, with nobody being able to go in or out. Well it was not to be. Her room was devoid of all valuable items. No jewelry, collectibles not even a nickel in her wallet. Here’s what I want you to know before you put your love one here. After the police came and questioned the staff, I was to learn almost everyone has a key to her room and there are no cameras that would be if any help. Are they sorry? Sure. Will maple pointe do anything to try and make things right? Nope! I wish I could say something positive about this place but I can’t. The staff seem nice but beware they lie a lot.

MaplePoint is great and caring facility. Residents are treated very well and lots of activities going on all the time. This place is wonderful.

There was a myriad of issues we had experienced with this place. Cleanliness, staff , food care are at the top of the list. We regret putting my father here. We subsequently moved him to another assisted living and he is very content.