Sunrise at Fountain Square

We are happy with the service and care my mother is getting there. She is getting used to it and seems to be liking it now.

The rooms were the same as the other Sunrise I visited. The rooms just seem a little on the dark side because of the layout. I received a very thorough tour of both the independent living area and the assisted living area. It is a very nice facility, and all the staff we passed or met were very friendly. I like that all caregivers have to go through a "Sunrise University" for training. Also, at the end of the tour, [name removed] worked up a sample estimate of the per day cost for my mother. This was the only place I visited that did this.

Sunrise at Fountain Square provides a warm, welcoming atmosphere the moment you walk in the door which is one of the many reasons my family chose Sunrise over the other senior living facilities we visited. My dad has lived in the Terrace Club neighborhood for one year now. The staff members on his floor are always friendly and helpful. They offer a variety of activities as well as three daily meals, weekly housekeeping and laundry services. Having a loved one with Alzheimer's is not easy, but knowing my dad is surrounded by people who treat him with kindness and respect is a big comfort. My family feels that Sunrise is the best place for my dad and would highly recommend it to others.

My loved one lived in the Terrace Club level for almost 2 years. There are many many things wrong with this level. First and foremost, the floor lead manager, [name removed], runs the floor like a prison warden. I want to be very clear. Residents conform to Sunrise, not the other way around. They even employ the same terminology-(room sweeps for counterfeit items ). Seriously, if a rule does not exist, they will make one up. Ask for help from director and they say they must take it to some executive board. The majority of the care staff are incompetent. They hire off the street, no experience, fact. Nursing staff covers many floors so expect no personalized care. Ask questions and they say they don't know. Not helpful. Regardless of what they tell you, the training and care is poor. The care staff perform all chores, activities, laundry, serving food, etc. This leave almost no time for actual care of your loved ones. The walk into room to gather laundry or empty trash, do not say hello, never ask how anyone is doing and if a question is asked they speak from the other room or part of apartment. Very unperson-able. Cleaning is okay, never under bed or the fridge. Activities are so so. Off floor and out of building are okay activities are fine. On floor sing along seem generic, movies not of residents choice. Why not let residents choose. There are a couple of good care staff and they were so very welcomed. I scheduled many meetings and tried very hard to work with them. So many times [name removed] would sit directly in front of me and act like she cares when reality if completely different. It is as if she conspires with a couple of henchwomen on the floor to make things appear a certain way. All care places need to be regulated. Sunrise is the strictest ever, they employ tactics to prevent better living in my opinion. Many places are the same, Sunrise is one of the worse. Try at your own risk.

My loved one lived in the Terrace Club level for almost 2 years. There are many many things wrong with this level. First and foremost, the floor lead manager, [name removed], runs the floor like a prison warden. I want to be very clear. Residents conform to Sunrise, not the other way around. They even employ the same terminology-(room sweeps for counterfeit items ). Seriously, if a rule does not exist, they will make one up. Ask for help from director and they say they must take it to some executive board. The majority of the care staff are incompetent. They hire off the street, no experience, fact. Nursing staff covers many floors so expect no personalized care. Ask questions and they say they don't know. Not helpful. Regardless of what they tell you, the training and care is poor. The care staff perform all chores, activities, laundry, serving food, etc. This leave almost no time for actual care of your loved ones. The walk into room to gather laundry or empty trash, do not say hello, never ask how anyone is doing and if a question is asked they speak from the other room or part of apartment. Very unperson-able. Cleaning is okay, never under bed. Never the fridge. Activities are so so. Off floor and out of building are okay activities are fine. On floor sing along seem generic, movies not of residents choice. Why not let residents choose. There are a couple of good care staff and they were so very welcomed. I scheduled many meetings and tried very hard to work with them. So many times [name removed] would sit directly in front of me and act like she cares when reality if completely different. It is as if she conspires with a couple of henchwomen on the floor to make things appear a certain way. All care places need to be regulated. Sunrise is the strictest ever, they employ tactics to prevent better living in my opinion. Many places are the same, Sunrise is one of the worse. Try at your own risk.

We toured several senior living facilities while preparing to downsize in the summer. Sunrise was the most appealing. We toured here 3 times. On 2 of the visits we brought our adult children along for their input. Both agreed Sunrise would be a good fit. It's in good location--Lombard. It's afffordable, attractive , and not too big. The food is very good and the servers are the best. The residents were so friendly and welcoming even before we moved in. I cannot say enough good things about the entire staff--always available to answer questions or make our residence here better in some way. We're so glad to be here.

Mom felt that the rooms were quite small.

Nice welcoming and homey atmosphere. [name removed] was very helpful in introducing us to the Sunrise philosophy of care and the opportunities present at the facility.

My Mom and I thought the independent and assisted living apartment options were very good and we particularly liked the private balconies and in-unit washer and dryer. Also the bathroom is a generous size and the hallways are bright and easy to navigate. However, the dining and social spaces need some refurbishing. We also noticed dust and general cleaning could use a little more attention. But, overall the facility was clean and maintained. The choice of activities are good. With close proximity to a lot of shopping, theater and dining options.

Liked the location , Manageable size for getting around

I enjoyed my visit with [Removed]. She was very knowledgeable and pleasant, able to answer my questions. Was very pleased with the 2 bed/2 both independent living apartment and the fact there was a large outside terrace that would fit a table, chairs, planters and heated garage. Downside was there was no place to walk outside because of the location but daily organized activities and weekly organized outings makes up for it. Also, nice exercise facility on site and programs.

This was a nice tour for care. We were happy with speaking with the friendly staff on the care that is offered. The community is clean and the menu is appealing. We like the location and the variety of the activities that are offered. Families should consider a tour for the care of a loved one.

So far my mom is settling in quite nicely at the Sunrise at Fountain Square. It is a clean and well-kept community. They are very welcoming to our family members when we come to visit. The staff is very friendly and attentive to my mom's care needs. Mom loves her room on the fourth floor where she can look down and see all of the activity going on. She loves her room, we helped her decorate it and it is very homey and comfortable for her.They offer various activities for the residents to engage in. Mom hasn't tried all of them out yet as she is still getting used to her surroundings. I've dined there with mom and the meals they provide offer a lot of variety and choices. This community takes excellent care of mom and was very cost effective. I would highly recommend this community to others.

The deciding factor in my search was this community offered a garage where other communities that I looked at didn't offer one. I am extremely happy here and doing well. I am socializing with the other residents and making friends and I join in on some of the activities. The food is good well portioned and it tastes good. Housekeeping comes in every Thursday regularly and does a good job no complaints. Overall I am very satisfied here and I would recommend it to anyone.

We are very pleased with the care here for my mom.The staff is very caring and she seems to be happy here. The menu is nice and she is enjoying the clean community They offer her nice activities and she liked the other residents and being social. We would recommend this community for the care of a loved one. My mom is happy with the care here and will continue to stay for the comfort.

I have no complaints about the tour I had taken of this community for my loved one. The staff where on time to our tour and made sure to answer any questions we had for them in detail. I liked the layout of the building and thought they had a lot of nice amenities available to all of the residents. Overall everything was fine it was just not the right place for dad in the end decision.

I am very happy knowing that my mom is in a nice community with great care. The staff is nice and attentive to her needs. The community is clean with a nice environment. They offer my mom the activities with the other residents and I like knowing that she is participating with the other residents. I would highly recommend the great care with the good value for other families.

I moved in three weeks ago and I am still adjusting to the lost of my husband, and new surroundings. At this time every thing is going well for me.

Cxi've been here just a few weeks and I am still adjusting to living alone and in a new environment.

This is a larger community and we were looking for something smaller. The community looked clean and the person that took us on tour was friendly.