Clarendale of Addison

I liked that the memory care was on the first floor and not have to take an elevator in case they have to move everyone out for a fire and liked that the garden was in the memory care unit and was available to my mom.

The staff is absolutely wonderful at the Clarendale of Addison, very clean facility and bright faces all the time. Extremely pleased with the 24/7 care they provide. They even have an overnight person at the desk, [name removed], that checked on my aunt in the middle of the night when I was worried about her. Such a huge relief to have her there overnight in case something happens. Exceptional services here at Clarendale of Addison. Would highly recommend to anyone looking for a place for their loved one.

My loved one is currently a resident at Clarendale of Addison and the overall experience has been great for her so far. The cleanliness and friendliness are great. The food is very good, changes have been made. Just being there has helped my loved one's mental health.

My parents, aged 101 and 94, have been living in Independent Living at Clarendale of Addison for 2.5 years. We have always been pleased with the quality of services and living environment at Clarendale. The staff is consistently friendly, helpful, and kind. When we needed their help on moving day to Assisted Living it was seamless. Our daily stress level is eased because we know the caregivers, [names removed], nursing staff lead by [name removed] are watching out for our parents 24/7. The staff makes a sincere effort to gently persuade our parents to allow them to provide help, learn about our parents habits and preferences, and insure they are always safe and cared for. We are certainly getting our money's worth of services, care and consideration during our parent's final years. The administrative staff of Executive Director, [name removed], and support staff of [names removed], and others truly go out of their way to be helpful. I would highly recommend Clarendale of Addison.

The staff truly cares about their residents. Overall, I would highly recommend to others.

My mom has lived there for a few years. When first moved in the food and service was very good over the years a massive decline. Seniors look forward to the joining friends over a meal. I visit my mom and eat with her the food selection is diminished and service is awful. Recently another resident who was there under a year is moving out due to the food quality The food is a complaint daily with the residents. I have sat with them and experienced this. They are constantly running out of food and use the excuse of vendor delivery. The daily selection is very minimal. Seniors enjoy fellowship over Meals. If food is important to your loved one this is not the place. We are stuck here my mom loves her friends and at her age a move wouldn't be the best for her.

It has been difficult for my uncle to adapt... but he's getting there. Starting to engage a little more with the people and activities. Everyone is very friendly and accommodating. Communication with the facility has been good, which helps. They keep me informed when anything important is going on with my uncle.

My loved one is currently a resident at Clarendale of Addison and the overall experience has been good. However, they just raised the price after only two months and we don't agree with the reasoning.

Very friendly staff, but wait staff in the dining room is very slow and forgetful.

The number one reason we chose Clarendale was because it seemed like every level of staff genuinely cared about the residents during our initial visits and we found that to be true during my dad's stay there

The place was immaculate, the staff is extremely friendly and helpful, and caring, and most have been there since it opened The food was OK, mediocre in my opinion, not much better than hospital food.

One of the hardest decisions to make, but the admissions team we met with made this experience seamless. Everyone has been beyond friendly and professional. The staff in memory care has been very attentive and they provide many daily activities to keep everyone engaged. Very clean and the food is great!

What a pleasant place to live. My Mom & Dad have been living at Clarendale of Addison in their Independent Living for two years now and have been very satisfied with staff & residents. Great place!!!

Clarendale of Addison is a very lively and upbeat facility with great staff, however quality of food and the food service is subpar for the monthly cost of assisted living. The room size for a one bedroom apartment is excellent!

Overall positive. As might be expected, at times, the quality and consistency of the care varies a bit based on who is on duty. I also wish that there were more male caregivers (this would make it easier to lift up and move my father who, due to his Parkinsons is not very mobile). Overall, nice. I like the wardrobe that is provided in the room.

I am very satisfied. The staff work hard at making this an enjoyable place to live. I like the bright light atmosphere the place gives off. The residents all seem content and very friendly. They respond with any issues or concerns, usually within hours...always on the same day. They seem to have 4-6 activities for the residents daily. Exercising, games, entertainment, meetings...In house salon. They have scheduled transportation when needed.

Do not trust you loved ones with The Clarendale of Addison. The Clarendale of Addison has deceptive sales practices. Be careful of the misleading and misinformed sales promises from [name removed] who promises services that Memory Care cannot and will not provide. He will not return your calls after you sign a contract. The director [name removed] is arrogant and condescending and thinks she is always right. [name removed] and [name removed] work for the same company, but they do not understand the promises being made. My mother was there for 20 days, and they did not fulfill their duty and required the family to hire a full-time caregiver to live at The Clarendale. After they realized they could not handle the promises [name removed] made, the director of Memory Care gave me a list of services that they expected our caregiver to provide, which included that I bathe my mother, take her to meals, assist her in the bathroom, clean the room, etc. Don’t be fooled by [name removed] they did what they could.

It's a very nice first floor and there is an outside door to an enclosed garden, which is great. The people are very nice. We picked this community because, the cost is frozen through out time there.