Bridgeway of Bensenville

They've been a bit slow to fix some issues like internet and a list of other items. All in all, people are decent and Mom is pretty happy there. Just would like faster and better responsiveness on smaller details.

BEWARE!!! BEWARE!!! BEWARE!!! My mother left the facility in early [date removed], and we still have not received the [fee removed] security deposit. They have given us no reason for keeping the deposit - a letter was not sent in a timely fashion. Their only reason seems to be greed. We will be taking the owners to small-claims court. And we will be suing for double the deposit because they never sent the letter.

Right now there is a lot of construction going on so hopefully things will get better when they are finished (which will be years). The physical structure has been neglected for many years and now it's catch-up time. The landscaping is lovely and we are in a residential area which I like very much. We have lost a lot of independent residents because of the raise in rent. I have a 2 BR apartment which is very nice and spacious. I could go on and on, but I won't. All in all, it is a homey place to live. There are only 3 floors which contributes to the cozy feeling.

I would recommend them. The facility offers large living spaces which is uncommon for an assisted living. They are now supportive care.

It is based on financial ability. If mom was more financially independent, physically and mentally capable, I would recommend someplace else. Because of mom's situation though, Bridgeway offers assisted living and a Medicaid option my mom can afford. The people are very nice and are professional. Mom does have complaints about food and a lack of activities outside the facility

Value for the money you spend is great. Apartments are very spacious and clean. A little dated, but still very nice. Bridgeway is more apartment living. Meaning, it is very quiet and residents keep to themselves. There is not a lot of "communal" activity. There are some activities but not as many as I had hoped. Staff is very friendly and it is a completely safe environment.

I am really enjoying my time here. The people, both staff and residents, are just so friendly and caring. The apartments are very large compared to other places that I had seen. I would absolutely recommend Bridgeway of Bensenville to others.

They have never once brought my dad a monthly calendar of activities, and I have mentioned it before. They want him to always sit with a group of people a meal times. Sometimes he is ok with that and sometimes he just wants to eat alone in the dining room (which is fine). So now he always just eats in his room for every meal so he is not forced to sit with others. There is no outside area for residents to hang out, sometimes I see them just in the parking lot. At the beginning, I didn't know who to contact if I had questions or concerns. I had one nurses cell number and they always just told me to text her even though she is not working 24/7, I didn't feel comfortable with that. They do now have a central number which is nice. He never had an initial care plan meeting with the head nurse, I had to ask for it. They told me they do a reevaluation for level of care after 30 days and that hasn't been done yet. The rooms are lovely and very spacious. All the staff there is so nice. It seems to be pricey for what he personally is getting out of it. A lot of other places seem to do a more tailored monthly cost for each individual.

The staff knows who you are and are great! They are very caring! We never met the Executive Director, but [name removed] was a life saver. He helped us more than I can say with a few difficult situations on our end. Communication with the family was wonderful. The nurse called and talked to me for a half hour once trying to help a situation with my mom who wasn't even a resident there. We would still be there if it wasn't for my mom refusing to leave the house. The only disappointing thing was the lack of people doing the activities. My dad is an introvert and would have been willing to do more guided activities, but only 2 or 3 would show up and I saw a lot of cancellation notices up when I went. The value for cost, though, was outstanding. The staff were very caring and it was much appreciated. I had several of them in my phone contacts, which shows how available to communicate with they were. I would highly recommend Bridgeway of Bensenville to others.

My father is currently a resident at Bridgeway of Bensenville and everything about his experience at this facility has been great so far. The cleanliness and friendliness are great. The staff, care services, meals and activities are also really great. Everything has just been wonderful and very relaxing so far. I would recommend Bridgeway of Bensenville to family and friends.

Bridgeway is a very safe, lovely and caring facility. While the building and rooms are not as new as some facilities, bridgeway is clean, and the rooms are absolutely lovely. You do get more for your money than you would at most other living facilities. Bridgeway is great, but most senior seem to be confined to their rooms (their choice) and it's more apartment living/independent living versus a social atmosphere. Some seniors may like to be on their own, but I know there is a lot that like to talk with each other and socialize. I really don't have anything bad to say about Bridgeway. My in-laws came from a facility in Addison that was brand new and they like Bridgeway much much better.

There's been a change in staffing management which has helped. A big thing they can go back to in order to improve is transportation to doctor appointments! The staff communication is great! The food is good and there are three meals a day per day.

Staff is friendly and attentive. They get to know the residents well. Atmosphere is very nice!!!!

The food is the best. It's a restaurant style. Everyone is just friendly. The care services is great. The staff are really nice. Good activities, entertainers every month. I try to join as much as I can.

The staff is very nice. This place is very clean. Everyone is just friendly. The staff are great. Food is improving and the activities has also been greatly improving. The cost to live here is good.

People are friendly.

Very clean and staff are friendly. Meals are usually good.

Staff and care services are very considerate. Meals is finally improving. I love the activities.

Meals and Dining is generally pretty good. I join a lot of activities. I like the Maintenance Dept. If something comes up, they take care of it right away.

nice building friendly workers good activities good food