HarborChase of Plano

It is a lovely facility and very very clean. There is never a bad odor. The staff on my mom's floor are friendly and they do care about the residents. [name removed], the activities director is phenomenal!! I wish she was there 7 days a week! The food is very good. My mom has adjusted very well and has made some friends! I live minutes away and visit often.

We have been very happy with Harbor Chase. Mom had a stroke about 3 weeks ago and has been in the hospital and Rehab since, but she is looking forward to going back soon. Everyone there has been very loving and kind. They are very good about calling me if my mother needs anything or just to let me know how she is doing.

My loved one is a resident at HarborChase of Plano and everything has been very good.

My husband has Parkinsons & I needed more support. I'm so grateful to the team who made him feel special each day & give him the best care.

I chose this community because it's 10 minutes from my house, it's very modern and extremely clean( the facility is only six years old). Incredible and knowledgeable staff. I can call 24 hours a day if needed. Delicious and nutritious meals. Fabulous floor director and and activities director. Excellent floor staff and wonderful, lovely residents.

My Grandfather lived here, and I was at peace knowing that the management team and line associates were there to meet his needs. Friendly faces and many staff have been there a long time. The Negust's team always made us feel special with the food and needs as my grandfather's taste buds changed. The communication from [name removed] is great, and sends out updates on what is going on in the community.

Upon arrival, my mom's meds were not logged correctly, and she didn't have her insulin right for several days. Upon departure to nursing home (she was only at Harbor Chase ~6 weeks), the nursing home owner found many errors on her med records (changes/notes were on a nurses phone/not logged, etc.). The director did not return important emails concerning mom's care in a timely matter, we had to drop in on her in person after multiple email attempts. With the care services, they did their best, but her needed level of care was high. The meals are hard to rate as mom rarely ate and said she didn't like the food. She did like when they brought her cold things like milk, ice cream, smoothies. Activities are also hard to rate as she did not participate in any

I would tell others that so much depends on whether they have had prior experience with a facility or not. I had my parents in other facilities, and you really have to keep on top of things and not assume anything. Harbor Chase of Plano is better than some and no worse than some. But it is very pricey and gives appearance of being like a higher end hotel.

They are very responsive, listened to my concerns and opinions. Everyone I've dealt with there has been genuinely nice and cares about not only what's best for my mom, but also what helps me out as well. I highly recommend this place and recently had an acquaintance move her mother in law here from another facility - she didn't ever leave her room at the previous one, and is now thriving at HarborChase

HarborChase of Plano is a really nice facility. They have good, competent people. They're very helpful in achieving your goal of placing someone there.

It's a good community and my loved one is well taken care of. The director is very caring but the admin is too far removed from the care side. communication is good with the caregivers but with administration, it is very week. I would recommend this community to others as long as you are aware of the shortcomings

My mother lived at Harbor Chase for approx 4 years and was taken care of very well and made many friends. Exec Director and Director of Nursing do a great job.

like the family dining room - 2-br suite we looked at was a little smaller than we'd like but like the atmosphere

I have lived in this community for 3 years. I enjoy it and feel very comfortable.