Sunrise of Frisco

It is hard to find out who is in charge. They always say you need to talk to somebody else. We have had problems with my loved ones clothes being missing, and laundry was not done.

I would not recommend facility for memory care. Assisted living is a different story.

We chose this facility due to the location... quality and cleanliness of the facility and rooms... reputation of staff... ability to puree food. The facility is well-staffed with quality people. The treatment of my aunt was compassionate and skilled.

The management staff has worked diligently and compassionately to discover solutions and make plans to accommodate my husband's specific needs. Other facilities didn't come close to the commitment that Sunrise has for his best care. I would definitely recommend this facility.

The only good things about the facility were [name removed], [name removed] and [name removed] I feel like they were the only ones that cared about my dad and truly had the hearts of a caregiver. We had to move my dad in when he was in the end stages of stage 4 lung cancer and was paralyzed. We were no longer able to care for him at home. He had a hospice team that would also come to help. Although we were paying Sunrise for a high level of care due to his needs, he wasn't receiving most of those services. I don't think Sunrise staff ever gave him a shower, they just waited until hospice would do it. A Sunrise caregiver actually gave me a hard time over the phone because my dad pulled the call string while hospice was there because (as she said) hospice should be helping him. We were paying hospice almost $[removed] a month, we were paying Sunrise. We ended up putting cameras in my dads room because of how rough one of the caregivers was with him. Maybe this facility would be okay for someone who is mobile and independent, but I would not recommend otherwise. I feel like there is too little staff for the amount of residents they have. It makes response time slow and the amount of time they spend taking care of the residents very minimal. They didn't even notice that he had open wounds, I had to ask them to bring Band-Aids to cover them. And then I had to ask for those Band-Aids to be changed because they never were.

The general areas of the community are kept clean and up to date, but the individual apartments - not so much. There is also no privacy.

I feel we both mislead by the community itself plus being pushed into this dcsn by a family member. I would tell a friend, don't go!!

I chose it for two reasons - it felt like someplace I would like to live, and because they were willing to work with me on ensuring my mother doesn't have access to alcohol, , has alternate options. Every time I've been there everyone has been super friendly.

[name removed] & team Collaboratively care for the lovely people living here in Frisco. Professionally I've seen a number if Communities, and this one is top notch. From Leo the House Dog to [name removed] in Sales everyone there is Warm & Supportive. Very happy people with tenure work here!

Finding an assisted living community for your loved one can be hard. You want what is best for them, but so many communities want what is best for their bottom line. Sunrise of Frisco sees your loved one as a human being first and a resident second. My mom has lived there for 7 months now. They care for her from their heart, while also showing the utmost professionalism and clinical competency. Bottom line: They have created a home for my mom. A home where she is happy and I am at peace knowing she is getting the best care possible.

My loved one is a resident at Sunrise of Frisco. There is lots of staff turn over. There have been a few incidents of theft: residents medication, money, food and other items. The housekeeping is okay. They are nice, but make the resident leave the room while cleaning. Communication with family needs much improvement. The food is a hit or a miss, lately it's more of a miss. Also, the food staff does not have any patience with the residents. The actual move in process was okay, the pressure/urgency from the salesman for a deposit was not appreciated. I would not recommend Sunrise of Frisco to others at this time. If they were to improve, I would.

The staff is warm and inviting. Every single person we've encountered has exhibited exceptional patience and compassion. The facility communicates updates and relevant matters with family regularly and thoroughly. The facility itself is also very clean and upfated. I would absolutely recommend Sunrise of Frisco to other families looking.

Significant price increase received from Sunrise of Frisco for 2022. Three years ago, our yearly cost was [price removed], and now [price removed]. No follow-up to ask if we could manage the increase and my letter to corporate was unanswered. We also had concerns on staffing and care and decided to look at several facilities in the area. We have now moved. This decision was difficult, the additional confusion of the change was heartbreaking, and I would not wish for anyone to go through this. The new facility is making us feel at home, we are very pleased with the experienced care team, a [price removed] per year savings, and a cap on future cost.