Franklin Park at Sonterra - AL

From day 1 Franklin has felt like home! The entire staff is sincerely caring and dedicated to helping the residents. The food is consistently delicious with lots of choices. The wait staff is so patient with us seniors. There are so many activities and outings to participate in. Lots of exercise opportunities including an indoor heated pool. I'm very :) here.

This facility provides a wonderful environment for seniors. The activities calendar is well thought out. In addition, the residents always appear to be in a good mood and friendly. Bottom line - a great place to spend one's "golden years."

My mother was living here and the administration is not at all helpful. They put the residents through all kinds of rules and requirements to do simple activities like going to dining room or making a reservation to take the community van to the grocery store. Their facility manager is extremely rude both to employees and residents. This is a very expensive facility to live in, and yet the management came back and pressured all the residents to ‘donate’ money to provide holiday bonus money for the underpaid staff. This little group of elderly residents ‘donated’ $40,000 from their own money. This is over and above the very high costs required to live here. There are staff memebers who are very caring, but don’t be fooled about the facility—it is focused totally on making as much money as much as possible from these sweet elderly residents.

Great Tour of this facility. The staff was very kind, and helpful. The community looked great, they do a good job with the cleanliness. Everything went well for the most part. I just did get the feeling that this was the community for my mother, and her needs.

My mother is very happy at Franklin Park Sonterra and I feel it is a good fit for her. The staff there are very nice and they seem to care a lot about the residents. My father had been there a few years back so I know the place well. There are activities for the residents and my mom enjoys the food and menu that they offer.

I have no complaints about the tour I had taken of this community. The staff was very friendly and on time to our appointment and provided us with lots of great information. The property was nicely maintained and had a lot of great amenities available to offer all of the residents. Overall we where pleased with the experience it was just not the right place for my mother

Just moved my mother-in-law into Franklin Park Sonterra. She loves her 1-bedroom apartment...it's open, sunlit, airy, and beautifully appointed. Both staff and residents have been friendly, helpful, and very welcoming. The food is both healthy and delicious, well-portioned, and provided in a fine-dining atmosphere. Mom says, "If you're lonely here, it's your own fault." She's still settling in and a bit nervous, but happier now than she's been in months.

The staff at this community are friendly, they helped when we moved in and answered our questions. The building is an excellent design and they keep it clean. The food tastes good and they offer a lot of good healthy choices. I would recommend this community.

BED BUGS HAVE BEEN A CONSTANT IN RESIDENT ROOMS. NOTHING IS BEING DONE AND THE PROBLEM IS GETTING WORSE. CAUTION DO NOT PUT YOUR LOVED ONES IN THIS FACILITY. Zero stars.

A little more expensive than our other top choice, but still very comparable. Our decision came down to the layout of the community. The apartments were way in the back compared to where the dining room and activities were. It was also a larger community than the one we chose.

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. We ended up selecting another Franklin Park community that matched our loved ones care needs a bit better, but this is somewhere I would have considered as an option for my loved one.

Very nice but doesn't quite compare with the Emerald Oaks location.

Our loved one was not here long before he passed. They did a fine job while we were there though. We didn't have any major complaints. It was clean, the staff was friendly and attentive. They really did a good job.

We are extremely pleased and think its a bargain!

Beautiful building. Nice apt with outdoor space. Washer and dryer in each apartment. Flexible hours in dining room. In the top 3.

We stopped by for a tour this week while my mom was in town visiting. We were very impressed with this beautiful community. My mother is not easily impressed but, had nothing but good things to say. The staff was very friendly. The tour was given by Tina & she was great. They have a real movie theater & a great game room. There was a happy hour going on with live entertainment, when we toured. The room was full of people that looked to be having a great time. My mother stated, If she decides to move to SA next year Franklin Park Sonterra will be her new home,

I was not impressed by what I saw here. The person I scheduled my tour with was not available when I arrived, which did not leave a good first impression. In general the community just didn't have a very friendly feel, and I didn't think it would have been a good fit for my loved one.

I went by there and it very pretty from the outside. I received a brochure and it was very expensive. For me it was to far out and there's lots of traffic and some construction in Stone Oak.

What we are looking for but not the traffic on 1604.

Tina and Joanne were wonderful and very helpful. The place was gorgeous and well cared for. The apartment was huge with beautiful flooring, new appliances, separate room for washer and dryer. Lots of storage space and designed to make the most of the space. The residents were all very friendly and welcoming.