Independence Hill

5 stars for all. They are very friendly and helpful. Apartment sizes and amenities are great.

The community is run very well, good staff, very good activities.

What has made Independence Hill such a great experience so far for our family is the staff. They are very friendly, the community is affordable and the meals they serve to the residents are good. Based on the experience we have had so far, we would absolutely recommend them to other families.

We love the cottage apartment we have because we have a separate entrance. The staff is very friendly, but the other residents have not been so friendly.

My loved one is a resident at Independence Hill and most everything has been great. I would recommend this facility to others.

We didn't think we could find a really nice place for my dad to live with his limited budget, but then we found Independence Hill at Stoneoak. The facilities are really nice and they feel like a resort. The food is fabulous and we are very lucky that my dad has such a nice place to live now. A+

All of the staff at Independence Hill have been very helpful to us.

I moved my loved one in, and for the first 4 days, she had no air conditioning. Maintenance was kind enough to put a window unit in her bedroom, which is the only thing that saved me from having to take her to a hotel. You would have thought that AC would have been checked before she moved in. Because she was a new resident, they put a new refrigerator in her apartment. But the icemaker didn't work. (You think they might have checked that too). The person repairing the refrigerator tore the vinyl kitchen floor. Parts were ordered but they were the wrong parts and were ordered a second time. With our supply chain problems this took 3 months, and the floor remains torn. At the time this was all going on, she was highly stressed as she transitioned from her move. She was physically exhausted and had to go to a neighbor's to get ice for cold water. She seemed very confused, despondent and angry. Lately she's been more of her old self. Happy, making friends, and laughing a lot. I think we've rounded the corner of transition. My story is that families should probably be well informed that the transition is not easy and life is different when you're not living in a home where people know you well and come to help when you refrigerator breaks. Corporate living is different than living at home. There are processes for getting things done that your loved one has to adjust to, corporate folks tending to you that aren't personally attached to you. This understanding is vitally important to resident success. In the end, I like that my loved one likes it there, and that is all I need.

Not the place I first came to two yrs ago. Very, very short staffed now!!! Several nights there was no one at the desk. Anybody could have walked in. A relative of mine walked in , waited for someone to come to the desk, eventually decided to come on to my room which was fine but a stranger could easily had walked into the building and caused trouble of some sort. One of the management tends to talk down to those with a concern, then calls other facilities for info, Very, very unprofessional !! Payment process has recently changed! Now bank accounts need to be accessible to the company or else pay a fine if one wants to pay by check. Nothing noted in original agreements that this could happen. Many employees have left and I don’t blame them but they are dearly missed because they really cared for the residents and occasionally send greetings. It is truly a sad state of fails. Hopefully the main office will investigate and listen!

The staff cares about the residents, and the there are frequent and varied activities daily. The community is going through a management transition, which is proving to be a challenge, but hopefully it is only a temporary situation. Overall we are happy to have selected this community.

Great staff, beautiful units the best that i was able to find for my parents

We chose Independence Hill because we had heard excellent reviews about the facility for years and plus I live nearby so I am able to visit often. The apartment sizes are pretty good, her apartment is a little larger than others and fits her needs well. The staff are excellent and always very friendly and helpful. I would recommend to others looking.

We chose Independence Hill because they had a good deal going on at the time and it was a great incentive to move in. He has the smallest apartment available and it is still room. The units do have their own washer and dryer as well. I would recommend to others looking.

It's a really nice community. It's well maintained. Everybody seems happy there. The staff are great. They're very responsive, and they always have a positive attitude. If there are any issues, they're quick to resolve them. My loved one isn't thrilled with the food. She says its bland, just generally lacking in flavor and seasoning. They used to have a professional chef who has since left, so they're without a true professional chef, which is likely affecting the food quality. But everything else is great. And I think it's a really good value.

I went and toured four facilities and this far exceeded any of the others by far. This location is fantastic for elderly residents. It is ideally located by two hospitals and doctors, The food is excellent, with a menu that is very varied and in restaurant style dining. The cottages are beautiful with patios. The community is quite welcoming with beautiful flowers, trees, and landscaping. They also offered the continuum of care for the residents.I would recommend this community to other families.

Excellent visit. Facilities and provided services are what we are interested in seeing. The residents we met appeared to be very satisfied with the community. The lunch was excellent.

My 91 year old father and 88 year old mother [Name removed] & [Name removed] absolutely love Independence Hill We thought it would be most expensive so we didn't look here first. Huge mistake on my part as it was must reasonable per square foot of space for less money. Most of the staff have been there for years and truly treat my parents like they were family. the food is great and the portions are so huge that they always have leftover to eat for supper. it is truly an amazing place. Thank you for helping me find it for them back in [date removed]. Price listed is for both parents to live here in a 1 bedroom apartment large enough for a king size bed and a full kitchen.

Beautiful community but really pricey! My mother is a hispanic woman and I'm not sure if she will feel comfortable with the residents that aren't really ethnically diverse.