Benedictine Living Community Osseo

We chose Benedictine Living Community because it was the closest to us and she was able to age in place and stay in memory care. It is a nice and clean environment. Another reason we chose this facility was because if/when your loved one runs out of money, they do accept elderly waiver here. I would definitely recommend them to others looking.

The staff have been super friendly and helpful, which was a pleasant surprise. It's a little community, so that has its advantages. It's personal and all that. However, that can have its disadvantages as well. For instance, if the person who does the maintenance is sick that day, it doesn't get done until the next day. But it's been a good experience overall. My loved one actually really likes the food. And she likes it there in general. It has been really good for.

It's a smaller community with a a homey environment, and there's a warm feeling when you come in. I would just advise that you ask a lot of questions about the care that they provide, and all the different options that are available, as I would have initially done some things differently had I known what I know now. My loved one started out in Assisted Living, where they have 8 different levels of care. He ended up at the top of those care levels, which was quite expensive. And then they weren't able to accommodate his higher care level needs very well. We have since moved him to Memory Care, which is actually cheaper than Level 7 Assisted Living. I'm hoping that he gets that higher level of care there. It does seem like it's getting better. He's getting more 1:1 care as well as more attention from doctors. But just know that you need to really be proactive and keep on the staff to make sure that your loved one is getting the care that they need. Some of the staff don't speak English well, and that contributes to issues sometimes. I don't think they do a whole lot of activities. The food is really good though. They seems to have a really good variety, it tastes good, and portions aren't way too large. Most importantly, my loved one likes the food. And he seems to be adapting really well now that he's in the place he needs to be (in Memory Care).

It is to the point now My grandma is having to wear a camera so we can find out what's going on and take the action we need to so she isn't mistreated. My grandmother moved here recently and the office staff and facility seem nice however the staff who cares for them is not so nice behind the scenes. They don't speak English which in itself isn't an issue but it makes it very difficult to communicate to assit my grandma with her needs. One particular person [name removed] is extremely hard for my grandma to deal with. She refused to wash my grandma's urine filled sheets because she had 3 sets and told her she needed more than that so she would have a set to put on. It got to the point they were yelling and another staff member had to step in. Completely unprofessional. How about they just run a load of laundry for an hour so she has what she needs?? They also left urine filled pads hanging up for days instead of cleaning them since cleaning isn't done until Saturdays they said to us. Over the holiday they didnt have staff to help her and didn't notify us. They come into her room early and barge in unannounced in the mornings even after we made a sign saying not to and it startles her. They don't treat her with dignity or act like it is her home. We are dreading having to move her again but if they don't do something about this one very terrible staff member inparticular im not sure what to do...

A nice facility in a nice small-town-feel area where you can walk to what you need, if walking is an option. The single rooms are decent size and clean. There is no staff to be found on the weekends!! You have to look hard to find anyone except the food prep staff. The food is fair at best and mostly from a can, so not overly healthy but comforting to a certain age group. The price is on the lower side which reflects the lack of staff. The flip signs on the doors are a joke since no one is there to see them and act on them, and one side states "I'm OK" and the other side is blank. They are slow to correct problems also. If you have the money there are better places (Sunrise), but that is a big "IF" for most people.

I liked it but I couldn't see putting someone in there with memory issues because the building that was dreary looking. They had nothing posted for the activities. When I asked them what they had they just said they would plan some. There not on activity the whole time I was there for 45 minutes.

Steeple Pointe is a wonderful place. The staff are very friendly and call everyone by name. There are only about 55 apartments, so it's not huge and hard to navigate. It is right on Osseo's main street, so it has a small town feel. My only complaint is, and this is partly caused by the fact it is a small place, is the residents don't seem to participate in the activities. There aren't a lot of activities either.

Very homey environment. Small scale in a nice community.