Asher Point Independent Living of Hoover

Wonderful people (staff) res-great 3rd floor needs cleaning (yuk). Meals leave a lot to be desired ok but need fresh veg, fresh fruit-no breaded fish, no fried foods, needs lower calorie food. Low Salt, low sugar, low fat, and more salads.

My 86 year-old mother has been a resident for about four months. Even though this is an independent living facility. I'm not sure she could get by alone, without the help of the wonderful staff. They are great with all of the residents.

I am thankful my mother resides here. This is a safe, beautiful community with sincerely caring staff. The staff is reliable.

Great place to live.

Thank Good-I am safe and my son is happy knowing that I have found home again. Here for 15 years and this home is mine to keep. I have been living here at Rocky Ridge for 15 years. Due to the storm Katrina I had to leave my home Noveau Mare (means new beginnings) own by the same Holiday Co. They made sure we were safe and moved us from New Orleans to their home that had vacancy.

I did a walk in tour at Rocky Ridge Retirement . I absolutely loved the community it was nice and the staff and residents were also great .The Sales Leader [name removed] is very sweet and polite and made me feel so welcomed .

We experienced very poor management. They were confused and didn't seem to know simple things. Like they told us upfront they'd be cleaning the rooms one day a week, but they couldn't tell us which day that would be. So you felt like you could never depend on the services being delivered. They used another vendor called Angels of Mercy, for personal care. It felt like a hard sell. They strongly recommended that we use that in-house service. I won't say I got lied to, but it was nothing at all what we were told it would be. We had days where people never showed up to perform services they were supposed to. The last month that my loved ones were there at Rocky Ridge, I hired an outside company to do everything they needed. To be fair, if your needs are purely independent living, and you need no other assistance whatsoever, I think it would be a fine place. But if you need any assistance with activities of daily living, it's not the place to go in my opinion. Rocky Ridge built Angels of Mercy up to be something they were not. And they told us there would be a max cost, and that was that. But that was also not true. We had used their service, as opposed to hiring an individual, so there would be more reliability and there would always be somebody available for my loved one. And that did not happen. The caregivers would run late, or not show up, and they did not provide services in an appropriate manner. The food was not so great, and a lot of that could have been the times, with Covid. Meals were being delivered to the rooms when dining seating was limited. So the food was cold. Let me tell you, cold scrambled eggs and oatmeal is just bad. The menu you could select from ended up not meaning a whole heck of a lot. Again, to be fair to them, I know a lot of this was new to them due to the Covid issues going on. The staff and management were very friendly. I just think it goes back to the fact that one of my loved ones needed more help than they could provide in independent living. So that could have been a poor choice on my end, but I also believe it had to do with them selling me on the Angels of Mercy care.

I would tell others that maintenance is slow, it has taken them now 5 months and things still aren't corrected that we have asked about. The administrative staff is also not very caring in terms of needing copies of contracts or correcting mistakes. I would recommend depending on your loved ones needs.

For the longest time due to the pandemic the food was being brought to their apartments in Styrofoam containers. They are slowly starting to bring the activities back, they are doing the best that they can given the circumstances. When it comes to the value this place stands out compared to other communities we looked at.

The community was clean and well taken care of, and the sales rep that we dealt with in the beginning was fantastic. However, they had a huge turnover rate with upper management the entire time our loved one was there. We know covid was a tricky situation but we feel they used that as a crutch to not engage and interact with the residents. They sold the place has assisted living and that it was great, but they really should be experience with memory care. Our loved one was found wondering through the nights, and another memory care patient wondered into our loved ones room multiple times. They raved about how delicious the food was, but the food was absolutely awful, they went through two chefs while our loved one was there.

If you don't have dementia, it's a very nice place to be. I'd rather have my loved one here than other places I looked at or that my loved one has lived in before. Everyone is very friendly, not a single person I've spoken with has been ugly. I love the staff. The cost is very reasonable, the most efficient we've encountered so far. My biggest complaint is with cleanliness. During quarantine periods, housekeeping isn't allowed to come into the individual apartments to clean. And by the time they can come in, it's filthy. Half the time there isn't toilet paper in the bathroom, and the floors aren't clean. I'm not happy with housekeeping. I would not keep my house that way. I do acknowledge the challenge, that it's not reasonable or possible for them to come in every day to clean. But it's a good place, and I do love the atmosphere and the people.

The community has a company that is called angels that you can pay for that really make sure your loved one is happy and taken care of. There are different levels of care that you can choose from and well worth the money. I would recommend this community to others. The community does a great job with communication also.

We chose Rocky Ridge at the time because of the location. The food here is not good, it does not have any flavor and it is not appealing. It is also cold when he gets it so we have been bringing him food. Overall, I would recommend them because of the location and they also have a care giver on site.

We chose this facility because he was transferring from another similar facility and it was the same company so he was comfortable with them. The apartment sizes here are a little on the smaller side. My dad is in independent living, and it truly is independent, they do not do much for them. You do have to pay extra for housekeeping, checking in on them, etc. Overall, I would recommend but it is pricey for what you are getting.

During the challenges of this pandemic, Holiday has made the right decisions always erring on the side of resident safety. In particular, [names removed] always have a positive attitude and are always helpful. [name removed] in housekeeping is a ray of sunshine. Y’all have a tough job and I appreciate all of you

They must do better with the meals/food. Especially people with health issues. If you look at menus there are way to many carbs and fats for diabetic, too much soups that are thin and lacking substance, not enough fresh vegetables and fresh fruit ( too much canned), etc. If someone falls and dosen't have their neck button with them they could lay there for days. There need to be some kind of daily check. Also if you push your neck button no one from the office comes to check on you and wait with you until ambulance comes. Too many unknowns. Someone needs to answer the phone all the time. I called in middle of afternoon for a well check on my mother and the person who answers is in corporate office. I asked for a call back once they checked and NEVER got a call back. The place is clean and homey but much needs work.

The food here has improved since we got a new manager and head chef. Thanks very much for the help.