Elite Senior Living Center

The overall experience is a negative 10. the front desk staff is a 5 for friendliness but the management is a negative 1000. The management is terrible. A couple of incidents happened over the past month and they could have handled it better professionally. I am still thinking about reporting them to the State Board. Especially the manager named [name removed] . She would not even provide me with her full name. She was very unprofessional.

Everything is great except they can be really slow with important maintenence requests such as the AC. Overall is it a great place, especially for our price point.

It has been a good experience for us. Memory care is difficult and different for each involved. So many different levels. They do a very good job at Elite and address all of our needs. Good to look at your persons needs as well as your own and then visit these place. The staff is very friendly and very helpful. Very very good at checking on everyone sent times a day.

The staff has been very nice when I come to visit. Especially [name removed] and [name removed]. My only issue now is that my dad is starting to need more care so now I need to find some more cost efficient care. Their independent living doesn't have that option and I get that due to it being categorized as independent living.

I picked this community because of the cost. Once I got here all of the employees were so kind and all residents vert friendly. Activities are fun and just laid back. The food is okay. Actually better than I could ask for. I was expecting dull flavor but was pleasantly wrong. It's truly a great pleasure to live here. Just normal people living life!!!!

It's very clean. Everyone there is lovely. They are doing a great job with the care services. The staff communicates pretty well. I am very pleased with the food, and they offer three meals per day. They get my loved engaged in arts, crafts and different parties. I feel very good about the value for the money. We picked this community because, my loved one needed a memory care facility, and they were more reasonably priced. It's brand new and very clean. I would recommend to other families.

Profit is the only important thing at Mount Royal Towers.

This place is horrible. My mother got scabies there and it was never treated even after multiple requests to have them look at her. They told me it was a rash from the detergent, so I took her clothes home and washed them. Next they told me they thought it might be shingles and treated her with Valtrex. Finally I checked her out and took her to a geriatric doctor who told me she could not return there she was in such bad shape. It took three weeks to get the scabies cleared up and she has scars. She was supposed to have a chopped food diet. I went in at 3:00 in the afternoon and found whole brussel sprouts sitting on her plate. Her food had been there in front of her since noon. She was also soaking wet.

Big mistake. I moved my 88 year old mom in the independent living in [Removed]. In June she began breaking out on her face. Then found bed bugs all over her bed. We asked for someone from management to call us, we finally called them back, and they said to bring her back next day, because it would be treated. We held her out a week, then took her back. Then, next day we saw more bed bugs crawling over her couch. We told them again. He sprayed again. We had decided to move her the first time. When we went back a week later to get her stuff. Her bed was again covered in bed bugs. Three times. They should have been killed the first time. We moved her and had to replace her bed,couch and a chair, etc. Had to take her to doctor. And had to throw away or treat everything she owned. Also, she was not happy with food and people were not friendly.

This is a very nice community and the staff here are what make the residents and their familes feel so welcome. I like seeing the staff sitting with the residents and the great interaction. Their friendly and greet you when you visit. My husband's large studio apt is set-up just perfect for him and it is spacious enough for him to move about in his wheelchair or with his walker. He enjoys going to the dining room and I join him from time to time, the fried chicken and the tuna stuffed tomato are great! There are a lot of amenities offered to the residents and they take them on field trips for shopping and other activities as well. I would definitely recommend coming here for a tour to see for yourself.

Poorly maintained, smells horrible, rooms are not cleaned properly. Staff is extremely friendly, but you can see the attention to detail is awful. Administration obviously does not make your one's well being a priority. Admin will not do anything in a timely manner, doesn't communicate at all. Obviously the staff needs better training and direction on their jobs, but it seems Admin doesn't care to spend the time required. Really sad how they treat the residents. UGH!

It's fine here. My mother-in-law is not pleased with the food. She tells me the food is bland and they run out of things a lot. Everything from the activities to the cleanliness is very good. We have not heard from the staff about anything urgent. We talk and visit my mother-in-law often. We picked them because they we more quick to accept her in as a resident.

This is a terrible place!!!!Do not take your loved ones to Mount Royal. My mother didn't come out alive. They let her break a hip!!!!She was let sit in a chair with peed pants that looked like she had been left all day!!!!She fell mysteriously out of bed and broke a hip and had to have surgery at Brookwood which was another mistake. Then she had to go back to Mount Royal for rehab and [Removed] talked to everyone I could and I wish we had sued them . It has been 7 years and I'm am still hurt over this!!!She was dehydrated and when they took her to Brookwood she was dieing and they catherized her which hurt her so bad and she was hollering and we liked to never got anyone to give her a pain shot. I will never forget this !!!!I will never be at any of these 2 facilities!!!!I wouldn't let my dog stay at any of these. Mount Royal doesn't care as long as they get that almighty dollar!!!!If you have a loved one there and they are not getting care call the State of Alabama Health department in Montgomery, Alabama and let them come in unannounced to crack down on this facility. Never Never take a loved one to Mount Royal!!!!!

This is an outstanding place for your loved ones. Great staff and care givers.

Everyone there is caring and friendly and my mother in law seems very happy.

Our experience was WONDERFUL, Lisa [Removed] is great to work with!

I went on a tour of this community. They did offer activities. The community was very well cleaned and up kept. The staff there was very nice the person that gave me the tour as well.

My father-in-law has not been there long but I was very impressed with my evaluation in comparison to other facilities evaluated. MRT have all levels of care so if conditions change, you do not have to move to another facility. The staff that I've met have been friendly, caring and competent. They are willing to work with dietary needs when some other facilities did not seem willing to accommodate a "blended" food diet. So far they seem to have good activities for the people and try to keep them "moving" and active. The memory care unit anywhere is a challenge for the staff but at MRT they seem to have a "heart" for the patients and work well with them.

This is a pretty good community, we really like it. My mother is doing very well. It is a very well-kept community, they do a very good job with the cleaning. The staff is pretty good, I would say the servers in the dining room need more personality.The food is nice, she is pleased with the meals. They do offer nice activities, she enjoys the painting classes. The owner is a very nice lady. This is a facility I would recommend.