American House Sterling Woods Senior Living

Food was great at first. Then went downhill. Housekeeping could be better. They raised rent in January more than what we get for a raise from Social Security? Typical corporate stuff. I googled Assisted Living and chose this place only to find out after I spent $[removed] moving here that it wasn't Assisted Living. It's enhanced living. Apartment size is good. I use the library a lot. I wish they had a pool in fact if I move I will get a place with a pool. I hear there is a gym on the third floor, but they lock it most of the time. My biggest complaint is they haven't come into the 21st-century and provided Internet. We have to pay for it, which is crazy because people, my age and younger are going to scream

What I like most about the community is the friendliness of the staff and residents, however at the moment I would not recommend this community because of the food. In order to make those improvements, they need better quantity and consistency.

if you are looking for true Assisted Living at the price quoted, this isn't it. There are many charges for which people like us can't afford. They are too cheap to provide internet access and most of us baby boomers want it. This is what is called enhanced living. And as of August 1 they're going to charge us $50 for a check even if it's a cashiers check and 3.9% if you use a credit card. As of today you can't get food from the kitchen to take to your room. Typical large corporation. I would not recommend American House Sterling at this time.

The community has activities to engage the residents. Some of the activities include movies and more. There are three meals available for the residents. The residents have a choice to eat in the dining room, or to enjoy the meals in their room. There is a refrigerator available to place snacks in it for my loved one. This is in a nice area, with a nice courtyard for the residents to enjoy when the weather is nice. There is a transport bus available for the residents to use for appointments. There are additional services that are able to be added on, such as medication management. We were told that the start up fee would go with my loved one, if they had to move communities to provide further care among American House. This appears to be a safe environment, and this is important for the family.

The meals were good at first, but for the last two weeks my loved one hasn't eaten there because of poor service and a server being mean to him. You have to be on top of everything, especially when it comes to dining. Although the staff were friendly to him, the dining experience has been very bad for him. If someone is there who doesn't see or hear well, be on top of it. Other than that, he enjoyed it.

We did have a negative happening. My loved one falls a lot and she fell and pushed the button and they came in and told her it was going to cost her extra and they did not treat her with dignity at all. She said that the food is too salty as well and the quality is not very good.

They do a great Job of keeping clean, and service is good.

We struggled with convincing our family member that this was the right move, but he's just been so much happier since he made it. It is incredibly clean here. The front desk staff and the property manager that we've talked to have been helpful and responsive. And while we know activities have been extremely limited, we also know that's been due to Covid. Even with Covid restrictions, they've tried to have some things for residents to do, with masks and social distancing. It was nice that they were making the effort to keep people engaged. And now that everyone has been vaccinated, they're starting to incorporate more activities. My family member has been really happy with the food. They have a good variety, with something different every day, and different choices, and everything has been well cooked and delicious.

Before COVID the activities were great, there was four different craft areas and during the day they brought in outside events. Our place now is a two bedroom and we were able to bring the furniture we wanted, it is a perfect fit for me, There are also different variety of rooms structures to choose from.

Very spacious rooms at a good rate

Very nice facility. [Name removed] was great. My parents decided against it due to the location and traffic.

The American House Sterling Woods is exactly what we were looking for. The staff, community, and food are all up to par for us. As well my mother's living space is spacious enough for her and her cat. Very satisfied and would recommend for other families and their loved ones.

My father really likes American House Sterling Woods. [Removed] was very patient with us, holding the room while my father waffled back and forth about moving (very common with seniors). I am very appreciative of Senior Advisor. They saved me a lot of leg work, especially since I was taking care of another sick family member and had no extra time. They gave me five facilities to look at and we found the perfect one for us.

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. We ended up selecting another community, but this is somewhere I would have considered as an option for my loved one.

Overall everything was good with American House Sterling Woods Senior Living. They have been very friendly and helpful. We are very happy with them and would highly recommend them.

The community is a very clean and a good match for my parents, with other couples their age. The staff is very friendly, they have in home care help. The food servers are very good and helpful, though my parents have been disappointed with the food sometimes. The only problem was the snow removal was a little disappointing, it was hard to get to a safe place at the front entrance for my father in his wheel chair to get in the car. Oh, the two bedroom one bath apartment is nice and spacious compared to others i have seen. I really enjoyed the service provided by For A Place For Mom.

It was a very nice experience. Everybody there was very nice and helpful. Unfortunately I have not been able to experience it fully as my mother passed away shortly after and my father has been in the hospital most of the time, but our limited experience has been a very positive one.

cont breakfast and dinner Apartments are nice,