Oakmont Sterling

My loved one is currently a resident at Oakmont Sterling and everything has been great for her there so far. It is a great place and has been a great experience. Nothing is perfect, however, everything has been great across the board. The cleanliness and friendliness are great. The staff and value for cost are also great. I would recommend Oakmont Sterling to others.

After having looked at many levels and qualities of places, here close to my own home and there, I was impressed with the entire place. The staff is very nice and welcoming. The facility is spotless. The food is ok. It's a very homey atmosphere, in a sophisticated way. The furnishings and décor are bright and well done. The price is very reasonable, too. I would recommend Oakmont Sterling to family and friends.

This is a really nice community with a great variety of activities - they have so many different types of games, bingo, musical entertainment, exercise programs and church groups. Based on our experience we would recommend this community to other families.

They're very kind and make everybody feel very welcome. There's a wide variety of food that is well-prepared by a good cook. We appreciate that it's not just the same things over and over. And my loved one is very comfortable there and very safe.

Oakmont Sterling was able to provide our loved one with additional care which is why we picked it and they are very well staffed.

[name removed] was a pleasure to work with. The place is beautiful. There is nothing lacking at this facility (would have liked a stove in the Kitchen). Very clean, well laid out. Looks like a great place to live. The only thing is we were looking for a more "open" floor plan. Did not want a divided Kitchen/Living wall.

We chose Oakmont Sterling because of the overall value based on some other ones that we looked into. Also, the friendliness of all the staff members contributed as well. The apartment sizes are larger than most and adequate for her needs. She had no complaints about the food. I had numerous interactions with the manager here and she was outstanding to work with. I would recommend it.

Old fashioned style of assisted living. Bad food.

It is very nice. My mother is pleased with her apartment. Turns out we have 3 friends whose parents live here. The added bonus is Oakmont Sterling is 1/2 mile from my house.

No handrails in the hallways.

Facility and staff are very friendly and caring. Very clean. Nice building.

Staff could not be bothered to spend anytime with us very disappointing

Nice place to live with many amenities..Food could be better but overall not bad. I have made many friends here with my same interests. Staff is very helpful and professional. Nice sized apartments. Happy here with my little dog.

Mom moved into Oakmont Sterling Heights with severe heart issues. Dad can no longer care for her. This was a very upsetting time for my Mom and Dad since they had been together for over 62 years. [Removed] were great! They quickly responded to any needs, kept a smile on their face and helped Mom get settled comfortably. This is very reassuring to the rest of the family who want the best for their loved ones. The food is good and served hot. The activities team is encouraging. Oakmont lets my Mom have her privacy and also gives her interaction with people during the day. She would not have had this kind of interaction if she would have remained in her home. The beauty shop at the facility is appreciated. The family is still learning about the facility. The entire staff has made this process so easy! The hardest part was the decision making process. All we can say is "Thank You".

This is a nice looking facility with well appointed studio, one and two bedroom apartments with walk-in shower, vanity, wardrobe, two windows and kitchenette with mini fridge. The daily care: medication passing; housekeeping, maintenance, activities, meals is good enough. Doctor care is not so good. If your family member can get an appointment with the doctor they might get help with what they need. The nursing director is defensive, snippy, and grouchy. There is no sense of urgency regarding medical matters. Residents need a family member to advocate for them to ensure medical follow up. My parent feels her medical issues are not taken seriously. The facility is very difficult if you do not use their doctor. They make no effort to assist with communicating with outside PCP, follow up on medication issues. This resulted in my parent being without a medication for a week. I have witnessed several family members at the nurses station inquire about prescriptions faxed by a PCP and they have been told "I haven't seen it come through." I have witnessed family members speaking to a staff who passes medication, advocating for their family member to be administered a PRN medication and been met with silence or a lack of urgency/concern. My parent complains about the texture of the food being unappetizing, that the same food is served repeatedly, and being bullied to eat. I have seen a resident crying out for assistance and witnessed a staff person silently walk away. Like any place, there are some staff whom are wonderful and others who are obvious about it just being a job. I have walked up on staff people making unkind remarks about residents. I witnessed a health care staff person come into my parent's room to bring her something, she was having a personal conversation on her cellphone and did not even speak to or acknowledge my parent. Most disappointed about the poor doctor care, it's availability, and the lack of urgency to meet residents perceived needs. The service is not as warm and friendly as it first appeared. Service is not as individualized as I had hoped it would be. Instead of feeling relieved that my mother's medical care is being taken care of, her medical care is a worry to me. I struggle with whether to continue with the mediocre medical care there or take my parent to a PCP, knowing it will be a barrier to her care at this facility since they will not coordinate with an outside PCP. There appears to be much staff turnover. There were two nurses who were 'in charge' when the nursing director was not on shift. Neither appear to work there anymore. Frequently see new nursing and medication passing staff. My parent will probably be moved elsewhere when her level of care needs increase as I lack the confidence she will get the medical care needed when she is no longer able to communicate her needs/concerns herself.

First off, the management "team" is horrible. They need to fire the whole bunch of them and start over with more energized, cheerful people. They don't have the decency to take a staff member to a private office but fire them right in front of residents and their guests. They force the CENAS to work 16hr shifts and if they can't, they're fired right on the spot. I would prefer someone who hasn't worked more then 10 hours to care for my relative, the CENAS are exhausted and mistakes happen when they are as exhausted as they are. I feel so bad for them, no wonder their is such a high turn over, they run these poor CENAS right into the ground.

We cannot say enough great things about Oakmont Sterling Assisted. They do offer long term care. We moved mom there from a nursing facility where she had not been treated well. Oakmont was half the price. They catered to mom's every need. Food was very good. Entire staff was caring. We wish we had known that they could give the care mom needed before our first choice. When the time came for mom to move to heaven, Oakmont treated our entire family as family. Taking care of us through some of the worst days of our lives. This facility is fantastic. Very nice building. Very clean. Good food. Caring staff.

We moved our parents in to Oakmont Sterling Assisted about 3 months ago. This is the second assisted living community my parents have been in, and I wish I had taken them here to begin with. The facility is new, gorgeous, and spotless. The staff is very friendly, and there are ALOT of them. It's not the cheapest place in town, but considering the quality of everything there, its well worth it if you can afford it.

My mother moved in here approximately a year ago. She is happier than she has been in a long time. The staff is very professional, kind and caring. The facility is exceptionally clean, well-maintained, and has a great vibe.