Amber Court of Westbury

Poor sanitary conditions in dinning area. Dirty carpeting through out the dinning area. Dirty table cloths on the tables . Poorly maintained living quarters. Injuries to residents go unreported. Theft of clothing. We had to replace numerous items of clothing that were stolen or gone missing. We were told by a staff member not to leave her clothing at Amber Court. No one in the facility wants to take responsibility for anything. My mother in-laws suffer a broken foot that we discovered on a visit. We notified the supervisor about the injury. She said she did not know what had happen to my mother in-law. Someone tried to cover the injury by putting her shoe and sock over the foot. My mother in-laws foot was swollen and completely black and blue. It appeared to be an injury that was at least a couple of days old. No one knew or took responsibility for the injury or about reporting it. We found urine soaked diapers in her draws alongside clean clothing. All of our complaints seem to fall on deaf ears. I would not recommend this facility to anyone who cares about their loved ones.

The decision to place my mother in an assisted living facility was difficult. It was made easier by the staff at Amber Court. I know that my mother has help 24 hours a day. Daily activities keep her engaged. The meals are delicious and remind me of the foods she cooked. The facilities and serves are excellent, but what really impresses me is the staff. Most importantly, she is safe. I know that she has immediate help if she falls or needs help. She has a sense of independence, but with gentle and supportive supervision. I will happily recommend Amber Court Assisted Living to anyone who asks me.

I just met with the staff here. They are very professional and passionate about their jobs. I will definitely recommend this place.

My uncle lives at Amber Court for over 4 years now. He is very happy, and i always see a smile on his face. He receives great care and the food tastes good. I love seeing my uncle happy. I love this place. I will deff recommend this place to anyone who asks me.

My uncle lives at Amber Court for over 4 years now. He is very happy, and i always see a smile on his face. He receives great care and the food tastes good. I love seeing my uncle happy. I love this place. I will deff recommend this place to anyone who asks me.

I took care of a relative that lived there for 4 years. If I was not actively involved, my relative would have been neglected. When she ordered food to be delivered, it was left at the front desk for an hour or more. Food provided in the dining room is limited in choice and does not taste good. (In contrast, the Bristal Assisted Living home is amazing and will provide visitors with samples to prove it.) As for Amber Court's cleanliness? Carpets in the room are not cleaned if spills occur. Counters in rooms are not cleaned either. Couches & seats often have urine on them... as do the residents. The activity room is run well despite the limited resources the management chooses to provide for entertainment. Laundry is not completed in a timely fashion and items are frequently lost despite having to write the resident's name on each item. The case workers do not get involved unless needed and beware of leaving anything valuable in this facility. Once a custodian took a large 'tip' from my relative for doing his job. The administration charges you for more services/care than are provided.

I recently toured Amber Court and was very pleasantly surprised with the experience! From the staff to the people living there, everyone was very warm. I am excited for this new home for my loved one!

I recently toured Amber Court and was very pleasantly surprised with the experience. I had a very warm feeling from everyone I encountered. From the staff to the people living there. I am excited for this new home for my mom!

My Aunt lived at Amber Court for over 2 years. She was very happy, always had things to do. I was very impressed with all the care she received.I also was impressed with how clean they kept the facility!

It reeks of urine, the bathrooms are shared and filthy. The rooms are dirty, never dusted or cleaned. Patients have other peoples clothes in their drawers and cabinets. A poor excuse for a "recreation room". When you ask a question they say "I don't know" , no one seems to know anything. My mother was sent to the hospital and when I asked, "I don't know, I just came on at 3'oclock" was the answer. It's just a sad sad excuse for senior housing. Keep looking...

I toured this community when I was looking into care options for my loved one. Overall I just wasn't impressed by what I saw here. It seemed crowded, and I did not like that there were shared bathrooms. I understand that they accept medicaid, and it is good that options like this are available for those in need, but it isn't somewhere I'd pick for a loved one if I had a choice.

My mother lived there for nearly two months . It was not the place for her. Her dementia was becoming too bad. She was found lost wandering around and confused by me a few times. Before you place your parent in any assisted living make sure they will be coherent enough to find their room, operate an elevator and can walk the distance needed. This place is very crowded and confusing for someone with bad dementria. It is a bit worn and tired looking, they really need to replace the carpeting. The staff I have mixed reviews on, most try. The activity people are very good and there are a few really nice people working there. The dining hall was a nice experience for my mother. They accept medicaid but beware they will most likely be placed in a small 3 person room. The main problem I had with the place was the overcrowding , I hate to think of a fire in this place and what would happen. But reality is there is little choices for those who can't afford the private pay only places. So really depends on your parent , I think some adjusted pretty well to it and some living there do okay.

We looked at this place when we were looking into options for Mom, and we were not impressed at all. The overall quality was just low, especially for the price. It felt more like a warehouse than somewhere that people would live. I wouldn't have felt comfortable with my Mom staying here.

They had a lot more happening than others I had seen. Look at the programs of what they are offering during the day. This is very important. This community didn't offer the level of care we needed but was beautiful and a very nice community.

I received a tour from the Director, who was extremely professional and caring. Facility smelled. Does transition to Medicaid.

Amber Court is designed for very frail seniors and Mom does not fit that category.