Burgess-Miller Ventures

Mom's room had a broken blind and broken light fixture. Refrigerator didn't keep items cold. Most of them were nice. Wouldn't follow regular diet as ordered by Dr. followed a diabetic diet and denied her of things she liked. So she started retaining fluid by giving her salty foods. The care services are terrible. They wouldn't give her a shower I had to shower her when I would go visit. Christmas I went to pick her up and she had no clean clothes to wear. Staff member let me look in laundry room and I found a whole bag of her clothes behind the garbage can. I took her in her dirty clothes to my house to shower and put on clean clothes. She was messy so she constantly had food all over her clothes. They didn't take her to change or even to go to the bathroom until she had an accident. Dining room was never clean. Tables still had food on them from previous meals. Piece of spaghetti was under mom's table in the dining room for over a week. Was still there when I moved her out. Meals were terrible most of the ladies at mom's table wouldn't eat. Mom ate very little there. She would clean her plate at my house. Food came out on paper plates with plastic utensils. Small plastic cups and wouldn't offer them more to drink. She enjoyed the activities the leaders were very nice. Value for cost was terrible. We paid [fee removed] a month for her to be treated this way. I moved her in [date removed] to [community name removed] where she was treated like a queen and enjoyed her last few months being well cared for.

My mom has been a resident of Poland Village for over a year now. In the past 6 months, it has become a daily source of complaint. First, I will talk about what is wonderful: *The Activities staff (enrichment) is outstanding they daily go above and beyond. Second to the Residents, the Activities staff is the crowning jewel of Poland Village. *Allowing the Residents to have a pet if they are well trained and behaved. *Nicely decorated and home-like feel. Nice size rooms available. RECENT CONCERNS: *Several times a week waiting 2-3 hrs or more for help in the morning. Not enough aides to help. *The food has gotten worse, and many residents are complaining about portion size and not enough protein/meat- too many sandwiches. *Not getting showers when promised, often the water is not hot. The cook has showered mom twice because she had gone over a week without one. *Med nurses told that have to give the Bed-time meds early so they can leave by 7:30pm. * Management is aware. No response.

It has a lovely atmosphere and the staff is friendly, but I felt stretched thin. Response to calls for help were longer than I would have thought. Granted there are other residents and not every call can be met immediately. However if staffing was adequate the response time would be better. Beware the billing department (outsourced) Numerous errors on the statements and usually not in our favor. Food is always a factor. No better or worse than other facilities. They do have numerous activities planned and outings. Better for residents that are more mobile. They were kind and thoughtful while my parent was there.

Mom has discovered that she had been to victim of theft 2 times and there had been high employee turnover rate. Not enough people on staff at times to make us feel like someone will be there to help in an emergency. She loves the most of the other residents and staff. She does not like management excuses and cut backs.

My loved one's care at Wickshire Deer Park has brought peace of mind. I don't feel the need to frequently check on his wellbeing, I know he is well cared for.

We would still choose to take our loved one to Springfield Assisted Living because they are frankly the only ones in the area that have their own back porch and small yard. It just seems a lot more like an apartment or a home then most assisted living facilities. The food is really bad, but we buy a lot of groceries to help compensate.

We found the staff to be quite nice and friendly. Unfortunately, when needed the most, we did not find the provided nursing care to be acceptable. Prescription management & evaluations of residents when behavioral changes are noticed.

This facility is good. Some staff are more helpful than others but overall they are good. They keep the main facility clean, but I think the resident's rooms could be cleaner. Communication with the family is pretty good. I will say, we've asked for an itemized bill several times and still haven't received it. Monthly rent seems to fluctuate and we'd like to see a breakdown and why. Overall, I would recommend them to friends and family.

Springfield Assisted Living is one of the only places you can go to in this area where your loved one can have a pet, with a backyard and an outdoor porch. The great thing about Springfield is that it doesn't feel like a nursing home. It's more like a senior apartment complex; it feels like your own little apartment with outside access and the ability to have an animal. That would probably be the main reason why we would stay here through thick and thin. Just like every place else, they are having staffing issues which can lead to quality issues, but you will have that anywhere right now. My mom has a 1 bedroom apartment that has everything a standard apartment would, including an outdoor porch and a backyard that they allowed us to fence in. We've planted flowers out there; it looks very nice and has been nice for her. She's become a lot more socialized here; she said she'd never come down, but now she goes down for lunch and dinner everyday. She said she'd never participate in games, but now she's playing bingo and bango. She also said she'd never go to any of the outings, but now she goes to restaurants and stores like Goodwill with them. Springfield Assisted Living has been really good for her.

I wouldn't recommend the community to others for their loved ones. My loved one fell in the community didn't send my loved one to the hospital in a timely manner and the community had poor communication with the family at all about this issue. The family had to push for our loved one to be admitted to the hospital due to the fall. It turns out that my loved one actual broke a limb. If your loved one doesn't have medical concerns this would be a good place for them. There are some very, very good staff members here in the community.

Wickshire Poland is a very nice facility-for people who are self-sufficient and don't require special care. My father became bedridden after a fall at home and required a high level of care. Wickshire jumped through hoops to get us there but they don't seem to be a facility that is truly prepared for residents requiring a high level of care. Also-response times were slow.

They have had some staffing issues and a ton of turnover. when we first started it was excellent, but has gone downhill some due to those shortages. They are really trying to fix that issue. We are satisfied, everyone is pitching in and they are really doing their best and bending over backwards.