Burgess-Miller Ventures

The aides, are not checking to see if the call button is working. They clean the apartment, and do laundry. My loved one seems to like the food, I just wish they had more fresh fruit. We picked this community because, it was close to family, they had an apartment suite with a wooden deck, and pets is allowed.

Dad moved in and was seem less. Associates at Wickshire are working with us on things. Associates made me feel like dad was welcomed and that they will take care of him well.

I would tell others that they have really good communication between the staff members and the family members - they always keep us well informed. We would recommend Wickshire Poland to other families looking for care.

Wicksire Fairborn is a great facility and like it as a whole. The staff are unmatchable and based on our experience so far we would recommend this community to other families.

I would recommend you look at the community. This is a nice place and it would be the right fit for the right person. There are choices for meals. The meal staff bend over backwards to assist the residents. The administration does a great job with the family.

The staff have gone above and beyond in helping my dad. They sit with him and listen to his stories and seem to really care about him.

We chose Wickshire Deer Park because they accepted medicaid and are only 1 of 2 in Cincinnati they went through the extra steps to get covered. The staff have been awesome and are very pleasant to work with. They all know her by name and she has improved since being here. The value for the money is great especially for the quality of care that she is getting, you can tell they truly care. I would definitely recommend them to others who are looking.

We chose Wickshire Fairborn because my mother in law on her first visit liked this one the most out of the ones that we looked into. The apartment sizes here are quite spacious. I think that they could improve on the variety of foods served, they only have 1 choice for meals and they do not gear their menu to special dietary needs. She has been in and out of the hospital and no one ever calls me to check in on her. It is a nice facility but I feel like they could improve on their customer service skills.

Due to the covid restrictions our family could not really get passed the front doors to get to see the inside of the community. When it came to the meals sometimes they were okay, but they always seemed to be very accommodating to our loved ones dietary needs.

I like the individual attention that they give to mom. The communication has improved since the turnover. They are looking to improve the food. It is clean. They are open to families being involved. They are very accommodating.

Overall our experience with Brookdale Springfield has been a good one. It's a nice looking place, and the staff is friendly and helpful. We're satisfied with our choice!

We toured this community when we were looking into care options for our loved one. I thought everything here looked very nice, and all of the staff we spoke with seemed friendly. However this place looked aimed at a more independent crowd than what would have been comfortable for my loved one.

The staff here have been really great. They're always very friendly, and happy to answer any questions or concerns you might have. They keep the place very clean. They were able to work with us on the rent for the first few months while we got my loved ones finances in order, which I really appreciated. I feel like the care could be a bit better here, I'd like it if they would look in on my loved one a bit more often, and give him reminders to put on clean clothes, etc.

Grand Court was very pleasant. Met with director and found her to be very pleasant and knowledgeable. Will definately consider it

Our biggest issue has been with the billing. They are short staffed (like everyone else) and that is affecting all of the other areas, especially the quality of care. The staff members have all been very friendly.

We toured at Springfield Assisted Living and really liked it. The community felt roomy, the apartments were spacious, and I really liked that they had a kitchenette inside. I really appreciate being able to cook my own meals.

My 86 year old Mom, with mild dementia and heart issues, spent 12 excellent days recently at the Grand Court, providing me an opportunity to focus on work and get some rest too (I am full time caregiver). The staff, especially the nursing staff, was excellent. They care about their residents ... and ... that caring showed! The food was good, as per my Mom, but not always as warm as it should have been when served. However, when Mom mentioned that to the staff, they were very quick to remedy the issue. Hence, the staff was responsive to making things right when something wasn't right. Again, that caring attitude showed during Mom's entire stay. Also, during her stay there was personnel turnover with the activities director. But the rest of the staff pulled together to try to conduct activities and keep residents as engaged as they chose to be. Bottom line, my Mom enjoyed her stay at the Grand Court and she will return to the GC for another period(s) of respite care in the Fall. Mom says she would not want to be any other place. I agree.

My mom loves her apartment, the food is another story! They are low on help a lot, but all in all my mom likes it. We have had problems with them answering the phone, and doing her laundry, but she likes it and doesn't want to move. I like the separation of rooms in their apartment, I like that they have family night, the residents are very sweet there.

My loved one was a resident at Springfield Assisted Living for a respite stay. I did not feel that they delivered on required items. If she had been there longer, maybe these items could have been given more attention. The food was good, but not great dietary options. My advice for someone else would be to proceed with caution.